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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,366 Reviews
Call Service Center (636) 349-3222

4,366 Reviews of Jim Butler Chevrolet - Service Center

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May 27, 2021

Very friendly and knowledgeable staff to work with. They make sure that the job is done correctly and proficiently. I would recommend them to anyone looking for a quality dealership. More

by nckweeman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Huber, Alex Cox, Dave Foust
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May 28, 2021 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 27, 2021

I made an appointment 2 weeks prior to bringing my truck in for service and it wasn’t looked at till 4 days later why make an appointment seems useless More

by mwkc315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
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Jun 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We're sorry to hear that you feel that way. We can assure you that there would be an even longer wait to have your vehicle be seen by a technician if you did not have an appointment. That being said, the appointment that you schedule with our service scheduling team is for an appointment with the Service Advisor, not with the Technician. You dropped your vehicle off on a Friday and met with the Service Advisor for your appointment, but we do not have Journeyman Technicians on the clock at the dealership on weekends. Journeyman Technician is the level of Tech that is qualified to address Check Engine Lights (as was the problem with your truck). We're glad (not counting the weekend days) it only took 2 days to get your vehicle to a Journeyman Technician! We hope this additional information is helpful for your future appointments. We assure you that make every effort to be as efficient as possible when working on vehicles to minimize the inconvenience to our customers. If you would like to discuss in further detail, please feel free to reach out to me directly at toden@jimbutlerchevrolet.com.

May 26, 2021

We love going to this dealership! Thank you for your kindness and help! You are worth the trip.from South City for us! Thanks again! More

by maria.c.ashby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 28, 2021 -

Jim Butler Chevrolet responded

Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this feedback. We hope that you have a great day.

May 25, 2021

Service was great and they did the work quickly. They went above and beyond. They did the work on car, went to parts to pick up order, and installed the mats. More

by schaeperk5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
May 28, 2021 -

Jim Butler Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, Inc.

May 24, 2021

I The experience was great. The curtesy car was great. All went well. Job well done I will be back in the future for morel service thanks More

by lmtvgries
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

May 24, 2021

The service department was shorthanded and was warned it could take a while but my truck was done quickly. Great service from the advisor to the technicians. More

by jlfudge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2021 -

Jim Butler Chevrolet responded

Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 22, 2021

Top notch !!! That’s why when I shop around for the best in sales and service...., I keep finding myself returning to you where everything is top notch. More

by countrypeach1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 23, 2021 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

May 21, 2021

Kim in the service center is always terrific. I take my vehicle for service here mostly because of the service she consistently provides. Other dealerships are closer but her personal touch is refreshing t More

by Gerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 22, 2021 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kim here at Jim Butler Chevrolet, Inc.! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

May 21, 2021

Send me a coupon but could not use it. The service person said that’s just a reminder. I said why send a coupon for my vehicle it I can’t use it no response for the service person. Was in the day before for More

by marshal5303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We're sorry to hear that there was confusion regarding a coupon that was sent to you. Do you still have the coupon, by chance? We would appreciate taking a look at it to see where it was sent from (sometimes GM sends out coupons that look like they're from us, but aren't) and what the verbiage was on the coupon. If you do have the coupon still, please send a picture of it to me at toden@jimbutlerchevrolet.com so I can look into this situation further. Unfortunately, DealerRater does not share the name of the review with us, only the username. If you would like me to reach out to you privately to discuss this matter please feel free to reach me at the email address listed above.

May 21, 2021

Took several days longer than we expected. I feel communication was poor and we weren’t given enough updates about our vehicle. Disappointed with timeline of service More

by clk5564
Recommend Dealer
No
Employees Worked With
Mike Johnson
Report | Print
Jun 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mr. or Mrs. Kertz. We're sorry to hear that there was not enough communication regarding updates from your Service Advisor, Mike. We completely understand your frustration with that and will be speaking with Mike to ensure there is improvement on that going forward. After analyzing your repair order, it looks like we were able to get your vehicle in for diagnostics fairly quickly (2 days after drop off), but they had to wait until Friday to get parts in to complete the replacement of your radiator. We can assure you that we were frustrated by this delay in parts too. Regardless, the responsibility falls on the Service Advisor to communicate those types of delays so our customers are well informed. If you would like to discuss further to attempt to come to a resolution, please reach out to me directly at toden@jimbutlerchevrolet.com to work together on improving your impression of our dealership.

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