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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,366 Reviews
Call Service Center (636) 349-3222

4,366 Reviews of Jim Butler Chevrolet - Service Center

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May 20, 2021

Very easy in and out, Kept me informed and the work was done in a timely manner. Andrew was friendly and easy to work with. More

by jvawter95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
May 21, 2021 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, Inc.

May 20, 2021

Were Very Friendly and Clean. Would go back and have them work on my car again. They are busy, so make sure to get a appointment as soon as possible. More

by parachuteproperties
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! We hope to see you soon!

May 19, 2021

Super friendly staff! I was greeted before I got out of my vehicle. Very thorough service and fast. I was in and out in less than one hour. More

by ARTAVISb75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 20, 2021 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, Inc.

May 18, 2021

I schedule for an oil change and recall. I Just purchased this truck new. I get the truck back the check engine light is on two days later. It was not fixed correctly. Seems like they created anoth More

by rocjohnson92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Jun 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mr. Johnson. We're sorry to hear that there were additional problems after your initial visit. We looked into your last visit and we're a bit confused. Your repair order shows that you came in with a CEL (Check Engine Light) on that we were able to identify with a known problem that GM had a bulletin out on, in addition to needed an oil change and a recall for the front center seat belt. Did another CEL come on after pick up? I am concerned that there may be an additional issue related to the bulletin that GM had put out regarding the original CEL. Please reach out to us if this has not already been resolved so we can make sure that you and your vehicle are safe. My direct email is toden@jimbutlerchevrolet.com and I look forward to speaking with you.

May 18, 2021

Took over two hours to change the oil in my truck. Once truck was done it sat in the lot for 30 min before anyone noticed. More

by whitecaleb35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mr. White. We're sorry to hear that your visit for an oil change took longer than expected. An oil change typically takes us about 90 minutes from check in to check out, but it does look like yours was right at 2 hours. We apologize that we were over that estimated time. We also checked the cameras for when your vehicle was done vs. when you were checked out and we agree that your vehicle was completed for 20 minutes before you were called. This time appears to have been spent by your service advisor and our billing team completing your paperwork and being occupied checking other customers in. We assure you that we are constantly working to improve our wait times for routine maintenance and have even recently hired 4 more technicians in an effort to improve. We hope that effort is evident on any future visits with us. If you would like to discuss this matter in more detail, please feel free to reach out to me via email at toden@jimbutlerchevrolet.com.

May 17, 2021

Fantastic service department. In for my first oil change/tire rotation/checkup. Fixed a small request and out in no time! Highly recommend Jim Butler!! More

by LKUEPFERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
May 19, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 12, 2021

Barnard new truck. Still not fixed. Been in shop more than I’ve had it. Now I have screw driver pry marks in plastic dash. More

by heaterdude99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 10, 2021

I was a little disappointed they wanted to keep my equinox for a couple of days, due to the eyeglass holder not opening. Stating that if it was jammed because the eyeglasses got wedged. I would have t More

by ksnuffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 10, 2021 -

Jim Butler Chevrolet responded

Hi, thank you for taking the time to let us know how we did. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 10, 2021

It took a while for my inspection to be performed, but everyone was very courteous and professional. They also communicated with me very well. Good experience. More

by irischestnutt
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2021 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, Inc.! We sincerely value your business and look forward to your next visit!

May 10, 2021

Everything was great. They fixed the problem while making sure they kept it covered by my warranty. Everyone was terrific. I truly was very pleased. More

by tomahawk2440c
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
May 12, 2021 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, Inc.! We sincerely value your business and look forward to your next visit!

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