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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews

4,242 Reviews of Jim Butler Chevrolet - Service Center

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November 05, 2020

It took 3 days to call me with what my problem was, which seemed a little extreme since there was a check engine light and code. However, I simply asked if I could have my rental car comped and immediately t More

by margolynndill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Nov 18, 2020 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, Inc.!

November 05, 2020

Awesome service! Kayla was awesome on the phone, text and in person! My car was fixed in a reasonable time. They were extremely busy and got my car in fast. Really like Jim Butler anc their service departme More

by Sue S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
Nov 18, 2020 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

November 04, 2020

Amazing experience buying my first car here. The staff are all so kind and friendly. Have had my car serviced several times and the experience has always been quick, efficient and above my expectations. More

by shortfroggy525
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 04, 2020

I spent $886.00 and still have a check engine light and told it will cost more to continue diagnostics and find the problem I’m very disappointed More

by JMMYNATT
Recommend Dealer
No
Employees Worked With
Bill
Nov 28, 2020 -

Jim Butler Chevrolet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact our Service Director David Brittain at (636) 349-3222 X:3030 when you have an opportunity, and we will be more than happy to try and turn your experience around.

Nov 28, 2020 -

JMMYNATT responded

That’s not necessary I was afraid of what it might cost me so I took it to someone that would fix the problem without it costing me another fortune.

November 04, 2020

I called service advisor David back after i got off work (12:40) & i gave him the ok to do work. He gave me two options one was to get my car working ($400) and the other one was some ridiculous fixing thin More

by ashlynnclifford17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Konieczny
Nov 28, 2020 -

Jim Butler Chevrolet responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to our Service Director David Brittain at (636) 349-3222 X:3030 when you have a chance. Thank you, and we look forward to hearing from you.

November 03, 2020

Disappointed that we had to come twice to finally get the issue addressed. Brought it in at the appointment time and they worked to finish the repair prior to close so that we could take it home More

by catscnr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Britton
Nov 18, 2020 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

November 02, 2020

Great Service and a very cooperative staff. I will always bring my car to Jim Butler for service. The waiting area is clean and when i needed a ride they were there for me. More

by johnfedgov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 18, 2020 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 02, 2020

They give good service got me right in for service it took about a hour which wasn't to bad they keep you in form about your car. More

by haney-harold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Jim Butler Chevrolet responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2020

Would have given five stars but you had my truck for 5 days before you did any work on it. I dropped it off on a Wednesday and it was not even worked on till Monday. I had plans to do some work over the More

by Alvinwg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
October 30, 2020

Kim was awesome to work with. She was very pleasant and very knowledge. She answered all my questions and kept me informed through the whole process. More

by husk3598
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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