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4,276 Reviews of Jim Butler Chevrolet - Service Center
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October 09, 2020
high there how are you all doing on this fine Friday afternoon. the service to my truck was great, and quick will always being bring my truck into you guys afternoon. the service to my truck was great, and quick will always being bring my truck into you guys More
by hecke0531
Verified CustomerEmployees Worked With
Mike Johnson
October 08, 2020
Always a great experience at Jim Butler... Associates are top notch...Everyone is very pleasant and helpful..Kayla M. always goes above and beyond to make sure ALL my needs are met ...service dept. Is on the top notch...Everyone is very pleasant and helpful..Kayla M. always goes above and beyond to make sure ALL my needs are met ...service dept. Is on their game I live a good distance away but it is worth every minute and mile to know that my vehicle will be repaired/serviced properly and see the fine people at Jim Butler... :) More
by Casprfrndz
Employees Worked With
Kayla Merrick, David, Amanda, Charlotte
October 06, 2020
My advisor was very Bill friendly and courteous. He was very helpful. I did need a rental, and he was helpful in that area also. He kept me informed while my vehicle was being serviced. very helpful. I did need a rental, and he was helpful in that area also. He kept me informed while my vehicle was being serviced. More
by r-hayden
Employees Worked With
Bill
October 05, 2020
The service department diagnosed that I needed a new starter, charged $660 for new starter and battery, got home, same starter is in my truck! I have gotten a couple of 2nd and 3rd opinions from other d starter, charged $660 for new starter and battery, got home, same starter is in my truck! I have gotten a couple of 2nd and 3rd opinions from other dealerships and they say it was probably a solenoid and I was charged for a starter and battery. More
by tboyster35
Employees Worked With
Doug
October 02, 2020
Had an appointment with Jim Butler Service department they didn’t even look at my truck until 2 days after the appointment. Poor planning on them. they didn’t even look at my truck until 2 days after the appointment. Poor planning on them. More
by kkstock0
Employees Worked With
October 02, 2020
Last 2 times i took my car in for an oil change I also needed the electric outlet in my car fixed and my rear defrost. the 1st time they told me it would take a while to diagnose to see if it was covered needed the electric outlet in my car fixed and my rear defrost. the 1st time they told me it would take a while to diagnose to see if it was covered under warranty but they were too busy with other cars and to make a new appt. Went back in for another appt and was told i have a nail in my tire they plugged and did oil change BUT i would have to make ANOTHER APPT for my defrost to be fixed. 3rd appt dropped car off on a Monday after having the tire they fixed go flat again, and got a rental. today im told to bring the rental back because the parts are not delivered until next week for my defrost. Now i have to make ANOTHER APPT for the same thing. If this appt gets it fixed, I will have made 6 trips back and forth for one thing to be fixed. As a consumer, this is becoming a hassle. Stay tuned.............. More
by royfry87
Employees Worked With
Mike, Doug, and Bill
September 30, 2020
Very Poor. I had a scheduled routine oil change and tire rotation and was told 90 mins for the service and was told that they would find me when it was completed. I waited over 3 hours before I had to go up rotation and was told 90 mins for the service and was told that they would find me when it was completed. I waited over 3 hours before I had to go up myself and check on my vehicle. It appeared to have been done for quite a while since the invoice was already flied away and my car was hot and blocked in by other completed cars. The advisor had walked by me multiples times while I sat and waited and never told me it was completed. The only reason I came to the dealer to get serviced was because I was given coupons for free service when I bought my car. They gave me 2 years worth of free oil change/tire rotation service because I had to wait so long for my car to be ready from getting detailed. I will no longer be using the service department and will most likely choose a different dealer for my next car purchase. More
by LLodes
Employees Worked With
Doug Kircher
September 30, 2020
Fast and friendly dealership. They kept me up-to-date on all repairs and let me know each day how everything was going. Overall a perfect experience! I've purchased my last three vehicles from Jim Butler C all repairs and let me know each day how everything was going. Overall a perfect experience! I've purchased my last three vehicles from Jim Butler Chevrolet and I will continue to do so! More
by LJG77
Employees Worked With
September 29, 2020
Our salesman, Ed Kirk, provided us with an outstanding customer service experience! His friendliness, knowledge and no nonsense approach was much appreciated. We walked away feeling extremely satisfied th customer service experience! His friendliness, knowledge and no nonsense approach was much appreciated. We walked away feeling extremely satisfied that we got exactly what we wanted and how we wanted it! The follow up at the service department went flawlessly and Ed was right there making sure all our needs were met. The entire team was phenomenal! We recommend Ed Kirk and Jim Butler Chevrolet to anyone looking for their next new vehicle! We will be back! More
by deepesek
Employees Worked With
Mike Johnson, Ed Kirk
