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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,279 Reviews

4,279 Reviews of Jim Butler Chevrolet - Service Center

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September 30, 2020

Very Poor. I had a scheduled routine oil change and tire rotation and was told 90 mins for the service and was told that they would find me when it was completed. I waited over 3 hours before I had to go up More

by LLodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Kircher
Sep 30, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback. We truly did everything we could to try to make this situation right, and we're sorry to hear that the free oil changes/tire rotations were not enough to show that we care. We are sorry to lose your business, but we wish you safe travels.

September 30, 2020

Fast and friendly dealership. They kept me up-to-date on all repairs and let me know each day how everything was going. Overall a perfect experience! I've purchased my last three vehicles from Jim Butler C More

by LJG77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2020

Our salesman, Ed Kirk, provided us with an outstanding customer service experience! His friendliness, knowledge and no nonsense approach was much appreciated. We walked away feeling extremely satisfied th More

by deepesek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson, Ed Kirk
Sep 30, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind feedback! We’re so blown away by your review. It made our day here at Jim Butler Chevrolet. We are honored that you chose us to trust with your vehicle purchase and our team was happy to share that experience with you! Thank you again for joining the Jim Butler family and we look forward to seeing you for your routine maintenance and future vehicle purchases!

September 28, 2020

I scheduled a appointment for an oil change and figured it wouldn’t take long since I had a appointment and it still took 2 hours More

by wayneduke3968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Sep 28, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us. We do apologize for the longer than usual wait time for your oil change package. Our normal wait time for this service is 90 minutes, but to comply with recent pandemic orders, we have reduced our staff accordingly. We are also taking the necessary precautions to distance our technicians and sanitize between customers. This has unfortunately resulted in longer than usual wait times on the day you visited us. We are constantly working improve wait times for our customers and we are doing everything we can to help our customers in these uncertain times. We hope your future visits with us are faster and more pleasant.

September 28, 2020

Mike was great to talk to! He genuinely felt bad about what happened to my new car. Unfortunately for me Mike was going on vacation and Kayla was on for my service. She was not the friendliest and never e More

by mcbride346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla , Mike Johnson
Sep 28, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Kelley. We're very sorry to hear that you did not have a good service experience with Kayla. We have passed your feedback on to our Service Director so we can help her to improve on her communication going forward. We would like to offer to detail your vehicle in an effort to help make this right. If you would like us to do so, please reach out to us so we can set up a time.

September 28, 2020

Due to the Covid virus, They were very professional in respecting space, People have to have patience in this time of 2020 Great service, Great people. More

by derethmeyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Konieczny
Sep 28, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your understanding! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

September 26, 2020

Had a 9:15 appt for first oil change, tire rotation and to check my trailer electrical hookup on my 2020, Silverado 1500, Was told at check in that I would need to reschedule my electrical check up as tha More

by jrrdvm
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, James. We sincerely apologize that this visit was such a problem. We understand your frustrations and we have passed your feedback on to our Service Director so he can work on improvements and preventative measures. The recall on your vehicle (a software update) is what took so long. We were attempting to get that completed for the majority of the time your vehicle was there. Notifications of recalls are supposed to come from GM, and not from the dealership level. We are surprised that they did not notify you. We suspect they are delayed on sending out these notifications due to COVID-19. There should have been more communication throughout your visit, but also to let you know that something like looking into why the trailer lights were not working properly is something that would need to be looked at by a journeyman technician and would require your vehicle being left overnight. We are more than happy to set up another time for you to come in and drop off your truck so we can look at the trailering lights. We hope to have the opportunity to show you that we can do better in the future.

September 25, 2020

Went in to get my tires air pressure right since I have nitrofill tires. Got in took a few minutes but then I was out in about 15 mins. More

by babybear6190
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Sep 25, 2020 -

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a fast and easy experience with us! See you next time!

September 25, 2020

They were professional and fair. They listened to my complaint and fixed it. It took 2 trips, they didn’t do a complete and thorough job the first time, but no additional charge. More

by dwhilk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Sep 25, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and understanding! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

September 24, 2020

I love the quality of the work they provided. The atmosphere is cozy and welcoming. The customer service is great and the service is always on time. More

by candacemckinney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Bay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Marshall, Melissa Perez, Mike Johnson
Sep 24, 2020 -

Jim Butler Chevrolet responded

That's great to hear, Candace! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

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