Jim Butler Chevrolet - Service Center

Good communication David was a great communicator during the time my 2020 Silverado was in the shop. I appreciated that very much. The Loaner I was given was also appr David was a great communicator during the time my 2020 Silverado was in the shop. I appreciated that very much. The Loaner I was given was also appreciated and it was in great condition. Thanks, Barry Rolland More

THEY DID A GOOD JOB it was a good experience and everything was enjoyable. my truck was fixed right. they got me in right away and did a good job. it was a good experience and everything was enjoyable. my truck was fixed right. they got me in right away and did a good job. More

3rd time was not a charm! This is the 3rd time I've had this truck in to repair the Infotainment system. I provided a video the last 2 times of the Infotainment system "blackin This is the 3rd time I've had this truck in to repair the Infotainment system. I provided a video the last 2 times of the Infotainment system "blacking" out during the course of normal operation. Because it would not malfunction while in their service bay, they did nothing. How about checking the wiring? I've seen on numerous sites that this problem has occurred frequently for the last 4 years. Yet no one has a resolution. This is VERY disappointing. Kim (the service writer) was very polite and understanding when I dropped it off. Both her and the staff at the cashier window were amicable. More

Everyone is in a good mood and willing to help out with anything you need. I asked salesman Brett about how to connect phone to WiFi and He gave me a good description; and even offered to help me if I coul anything you need. I asked salesman Brett about how to connect phone to WiFi and He gave me a good description; and even offered to help me if I couldn’t figure it out! More

First Oil Change As promised the service department performed my first oil change and tire rotation free of charge. All went well and was completed in under 2 hours w As promised the service department performed my first oil change and tire rotation free of charge. All went well and was completed in under 2 hours while I waited in the very comfortable waiting area with plenty of room for social distancing. Thanks to Doug and Mallory and others who were part of this process. More

Friendly. Clean. Got truck inspected and fixed and returned promptly. Love this dealership. 👍👍👍. Service is always good. Free car wash is a plus for sure returned promptly. Love this dealership. 👍👍👍. Service is always good. Free car wash is a plus for sure More

Bill was my advisor was rude as xxxx , they charged me 155$ for a diagnosis test because of a sway bar but in April charged me 75$ for a diagnosis test and all was missing was a bolt idk what changed and 155$ for a diagnosis test because of a sway bar but in April charged me 75$ for a diagnosis test and all was missing was a bolt idk what changed and he didn’t wanna explain to me kept walking off on me talking disrespectfully , & I already called GM office on them More

Service experience I did not have a very good experience when I brought my car in for service and I did right a review on it. Jim Butler reached out to me and wanted to I did not have a very good experience when I brought my car in for service and I did right a review on it. Jim Butler reached out to me and wanted to make it right and they did! I appreciate the time they too to hear my concerns and replace the missing parts. Thank you! More

The last appt we had our car never even got looked at. We called to see when we could pick up our car and that’s when we were told it would have to stay another day. All day just sitting there. We won’ We called to see when we could pick up our car and that’s when we were told it would have to stay another day. All day just sitting there. We won’t be back, that was unacceptable! More

Too Slow I had an appointment for 10:00am for an oil change and tire rotation, it took 2 hours and 45 minutes. After checking my tire pressure, the tires we I had an appointment for 10:00am for an oil change and tire rotation, it took 2 hours and 45 minutes. After checking my tire pressure, the tires weren't even filled to proper tire pressure. Just very disappointed. More