Jim Butler Chevrolet - Service Center

Kayla was excellent It's never a good day when your vehicle has a major breakdown. My transmission went out on my way home from work a few weeks ago. I purchased the exte It's never a good day when your vehicle has a major breakdown. My transmission went out on my way home from work a few weeks ago. I purchased the extended power train warranty when I bought my truck from Jim Butler so I took it straight there when it wouldn't go into gear. Kayla Merrick remained extremely courteous and respectful to me, even when I was not so kind with my words. I felt like she understood it's not a good day for me or anyone when you lose your vehicle. She walked me through the process, stayed pleasant and promised I would get a call everyday with a progress report. She did call everyday with accurate information and always asked if I had any questions, or if she could do anything else for me. Kayla was just outstanding, and the kind of person I would want to represent me or my company. More

The service staff is friendly The service staff at Jim Butler Chevrolet is both friendly and helpful.The waiting area was well maintained, well lighted abd comfortable. The restro The service staff at Jim Butler Chevrolet is both friendly and helpful.The waiting area was well maintained, well lighted abd comfortable. The restrooms were clean. More

I will never have anything serviced here again I brought my truck in in great working condition needing an oil change and a 200K check up. I got my truck back and it is not running good at all, it I brought my truck in in great working condition needing an oil change and a 200K check up. I got my truck back and it is not running good at all, it sputters and chokes as well as the ABS/stabilitrack lights came on as well as check engine. I took it back the next morning and of course the lights went out and then service manager drove it and said it was fine. after I left there I called immediately to tell them that lights came back on. I was told it is fine to drive because of the carbon cleaner they put in my fuel for $60 which they did not ask me if I wanted that service so it was a fee they just tacked on. First my concern is that that told me to drive my truck with the ABS/Stabilitrack being off during rains, service managers advise was to not tailgate anyone and give myself time to stop. Jaw dropping answer/advise. I would like for someone from the dealer (not the service manager) to discuss these issues. I was going to purchase a new vehicle from Jim Butler also but after they ruined my truck and offered no answers or to fix what they broke I will not be doing that. There is much more to say and I will be surprised if someone contacts me about my experience and shock in the way the service department is not handling or not trying to take care of this. I will be taking my truck to a service shop and am considering passing the bill off to Jim Butler to pay for ruining my truck after I paid close to $700. More

Excellent This dealership provided nothing less than excellent customer service. And I am so happy with Kim, especially. There was so much wrong with my car, bu This dealership provided nothing less than excellent customer service. And I am so happy with Kim, especially. There was so much wrong with my car, but she walked me through all of it. 5 stars all around! More

Went to pay sales tax learned there was a failed emissions on file. 1st oil change was under the noted 3K clearly was never changed it was dirty and black. As a woman I felt taken advantage of. emissions on file. 1st oil change was under the noted 3K clearly was never changed it was dirty and black. As a woman I felt taken advantage of. More

Took three visits to get a wheel alignment correct. I would not recommend. Also the check in process is much longer and more difficult compared to other local dealers would not recommend. Also the check in process is much longer and more difficult compared to other local dealers More

Work completed as requested All requested maintenance and service was completed correctly in a timely manner. Service department made sure repairs needed were understood, and com All requested maintenance and service was completed correctly in a timely manner. Service department made sure repairs needed were understood, and completed to customers satisfaction. More

Industry's finest! Always treats us like family. From the freindly greeters, advisors all the way through to the cashiers. The owner happen to come by and ask how we wer Always treats us like family. From the freindly greeters, advisors all the way through to the cashiers. The owner happen to come by and ask how we were doing ok with the virus resrictions and ask if we were happy with the way Butler was prepared...which we were totally happy. Everhyone is always smiling. Sounds like the perfect place to work. Jim Sharon More

oil change Smooth process !! it was great to get the first oil change for free. I wish you still had the coupon books for returning customers !!! It was a nice a Smooth process !! it was great to get the first oil change for free. I wish you still had the coupon books for returning customers !!! It was a nice added incentive to come back. More

Always has great customer service. Everyone you speak with has been professional and helpful. They always try to make sure you have an easy and confident visit with has been professional and helpful. They always try to make sure you have an easy and confident visit More