Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,281 Reviews
Call Service Center (636) 349-3222

4,281 Reviews of Jim Butler Chevrolet - Service Center

Sort by
April 22, 2020

From the time I arrived for the appointment; until the vehicle was updated. The staff was friendly; informative and professional. The service was performed in a timely manner. Thank you More

by kdholmes2002
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Report | Print
Apr 22, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

April 22, 2020

Promised my truck would be time by a certain day, it took them 3 days longer on a simple in stock part that should of took them less than a day. More

by joeyellmer
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback. We understand your frustration with not getting accurate estimates on the completion of your repairs. We looked in to the services that were performed and we noticed that there was a lot of diagnostic time that we spent making sure that we had the correct cause of the service Trailer Brake Light. This was likely the main cause of the delay, in addition to being short staffed by the recent reduced staffing requirements in light of the pandemic. We apologize for the inconvenience and we hope your future visits have better communication and shorter wait times. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com.

April 22, 2020

I had to come on Monday to get my oil changed and was very impressed. Social Distancing and safeguarding measures-check! Quick check in time-check! Fast Service-check! More

by cinyr37
Recommend Dealer
Yes
Employees Worked With
Mike Johnson, Matt Dawson
Report | Print
Apr 23, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

April 22, 2020

Had tires rotated at Dobbs and found lower right ball joint needed replaced. The technician actually showed me the ball joint. Took vehicle to your trusted dealership where I bought the car and told the More

by mdomenic
Recommend Dealer
No
Employees Worked With
Melissa Perez
Report | Print
Apr 22, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Michael. We understand your frustration during your recent visit with us. We want to explain the charges a bit more in an effort to help this situation. While we understand that many customers take their vehicles to other shops prior to bringing their vehicle to us, we still have to do diagnostics here at the dealership because we need to make sure the diagnostic at another shop that we don't know was, in fact, correct. We're glad they were correct in this instance. That is not always the case. Had you gotten the repairs completed at our dealership, the diagnostic charge ($155) would have been put towards the cost of repairs. While it is your prerogative to get the repairs done somewhere else that might be cheaper since they do not used GM certified and warrantied parts, we did take the time for one of our Journeyman Technicians to diagnose your vehicle and we have to charge for that. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com.

April 22, 2020

This time i was there everyone was not nice , i get the w Not happy with this trip at all , we were not getting return phone calls from Mr Johnson, talked to like i was dumb by mechanic ya i know my car is n More

by stlpainters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Report | Print
Apr 22, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Lawrence. We're sorry to hear that you did not have a positive experience with us at the dealership. We looked in to the details of your last visit and we are happy to clarify the charges. We did check the transmission and the brakes of your vehicle, and did not find anything wrong with it. The $155 diagnostic charge would have been put towards repairs and possibly covered under warranty if there was something wrong. The additional cost was for the oil change and tire rotation that you had performed. We understand that it is never fun when vehicles don't act up at the dealership for us, but we did take the time to have a Journeyman Technician look at your vehicle to try to find something wrong and we have to charge for that service. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com.

April 21, 2020

As always friendly, the service was prompt this time. The oil change charge is a bit pricey, over all satisfied, will continue to recommend Jim Butler in Fenton More

by gene.sandifer7
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gray, Melissa Perez, Mike Johnson
Report | Print
Apr 21, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

April 20, 2020

Recall on brakes Everyone was nice & work was competed in timely manner, I have always had very professional & friendly employees to work with me & answer any question More

by jcschuetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone was nice, sorry can't remember the names
Report | Print
Apr 21, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

April 20, 2020

Mike kept me informed everyday once my truck got in the shop. The people are always friendly at Jim Butler. I just wish they would have felt the light vibration that I feel periodically More

by showme409
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Apr 21, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback and your business! We're glad Mike made sure to have great communication with you throughout your visit with us. We wish we would have been able to feel the vibration, too. If it gets stronger and happens more consistently, we are always happy to take another look. Stay safe & see you next time!

April 20, 2020

Did not fix my squeaky brake. Very disappointed instead of replacing it just clean it up and hope for the best. When I have time I'll bring it back and try it one more time More

by aaronhusker
Recommend Dealer
No
Employees Worked With
Dont remember his name but very helpful
Report | Print
Apr 20, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback. We want to do everything we can to make this right. Unfortunately, we are not able to see what you name is unless you provide it to us. We searched for your username but did not have anyone in our records. Please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com with your information if you would like us to address this or any other ongoing issue.

April 20, 2020

Service was great however, very lengthy. A 90 minute oil change actually took 135 minutes. Wonder how people who WORK ever make this kind of time commitment? And during a super virus outbreak? Super fun ti More

by SKR8
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Report | Print
Apr 21, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us. We do apologize for the longer than usual wait time for your oil change package. Our normal wait time for this service is 90 minutes, but to comply with recent pandemic orders, we have reduced our staff accordingly. This has unfortunately resulted in longer than usual wait times on the day you visited us. We are constantly working improve wait times for our customers and we are doing everything we can to help our customers in these uncertain times. We hope your future visits with us are faster and more pleasant.

1
...
288
289
290
...
429