Jim Butler Chevrolet - Service Center

Had tires rotated at Dobbs and found lower right ball joint needed replaced. The technician actually showed me the ball joint. Took vehicle to your trusted dealership where I bought the car and told the joint needed replaced. The technician actually showed me the ball joint. Took vehicle to your trusted dealership where I bought the car and told them what I needed. Your service department ensued to charge me $155 to tell me I need the lower ball joint replaced. Something I already knew. Gave me some astronomical price to do the repair. I took it somewhere else. Bad customer service!!! More

This time i was there everyone was not nice , i get the w Not happy with this trip at all , we were not getting return phone calls from Mr Johnson, talked to like i was dumb by mechanic ya i know my car is n Not happy with this trip at all , we were not getting return phone calls from Mr Johnson, talked to like i was dumb by mechanic ya i know my car is not two days old , as he rudely pointed out to me . MOST of all why did i PAY $ over $ 200.00 on a warranty issue, witch by the way they checked my break not transmission !!!!!!!!! More

As always friendly, the service was prompt this time. The oil change charge is a bit pricey, over all satisfied, will continue to recommend Jim Butler in Fenton oil change charge is a bit pricey, over all satisfied, will continue to recommend Jim Butler in Fenton More

Did not fix my squeaky brake. Very disappointed instead of replacing it just clean it up and hope for the best. When I have time I'll bring it back and try it one more time of replacing it just clean it up and hope for the best. When I have time I'll bring it back and try it one more time More

Service was great however, very lengthy. A 90 minute oil change actually took 135 minutes. Wonder how people who WORK ever make this kind of time commitment? And during a super virus outbreak? Super fun ti change actually took 135 minutes. Wonder how people who WORK ever make this kind of time commitment? And during a super virus outbreak? Super fun time to be sitting in a waiting room. More

Recall on brakes Everyone was nice & work was competed in timely manner, I have always had very professional & friendly employees to work with me & answer any question Everyone was nice & work was competed in timely manner, I have always had very professional & friendly employees to work with me & answer any questions I have More

Mike kept me informed everyday once my truck got in the shop. The people are always friendly at Jim Butler. I just wish they would have felt the light vibration that I feel periodically shop. The people are always friendly at Jim Butler. I just wish they would have felt the light vibration that I feel periodically More

Leaking water pump I took my car back because it was still leaking from the original service. I have pictures on my phone showing the leak in the exact same area. Th I took my car back because it was still leaking from the original service. I have pictures on my phone showing the leak in the exact same area. The dealer did pick up and deliver my car due to the virus. They could not find anything leaking at all. I have driven my car in the area, and so far is fine. I talked with the service advisor and told him I had photos of the leak. He advised me to keep those in case I needed them in the future. More

The dealership was great the people were nice and it was nice and clean . The service department treated me well in getting my vehicle fixed and getting me into a loaner vehicle. nice and clean . The service department treated me well in getting my vehicle fixed and getting me into a loaner vehicle. More

A/c blowing hot air & tire rotation Excellent experience as usual @ Jim Butler Chevrolet! Service rep Bill Timmons very pleasant and knowledgeable, only negative was took longer than ex Excellent experience as usual @ Jim Butler Chevrolet! Service rep Bill Timmons very pleasant and knowledgeable, only negative was took longer than expected (4-5 days) due to covid-19................. I have only had one negative experience @ Jim Butler over the years and that was the service mgr approx 6 months ago I approached after purchasing four new tires @ Butler and upon returning home (same day) had in mailbox a coupon for a discount on tires @ Chevrolet dealer, so I returned to Butler to ask for coupon redemption and service manager very defiantly stated "Must be presented at time of purchase"! I picked up vehicle and paid 30 minutes prior! Was not going to patronize Butler again, but when had A/C problem thought best to use Butler. Otherwise I have been extremely pleased with Butler over the years and especially appreciate the service writers! Kim Hausman and Bill Timmons................... More