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4,255 Reviews of Jim Butler Chevrolet - Service Center
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March 20, 2020
There were many empty promises and dealer shenanigans, relating to the work, timeframe and overall experience. I, the customer suffered in losing my means to make a living for my family for almost 2 weeks relating to the work, timeframe and overall experience. I, the customer suffered in losing my means to make a living for my family for almost 2 weeks, and had to even call other dealers to learn standard protocol. More
by jja705
Verified CustomerEmployees Worked With
Service Department
March 20, 2020
Unfriendly lack of communication Minimum communication with service tech. Never explained why I needed new radiator on 2 1/2 year old truck. Mike Johnson was the only bright spot. Minimum communication with service tech. Never explained why I needed new radiator on 2 1/2 year old truck. Mike Johnson was the only bright spot. Thanks Mike! More
by sgalczynski
Employees Worked With
Kayla , Mike Johnson
March 19, 2020
A great service Took my car to the dealer and had a great service date. They explained it was time for the filters to be replaced and very helpful with everything. Took my car to the dealer and had a great service date. They explained it was time for the filters to be replaced and very helpful with everything. More
by NELSONJIMMY25
March 19, 2020
Smooth Always professional and thorough, it is always a pleasure getting service. Thank you for the great service approaching 6 years and I'll be back! Always professional and thorough, it is always a pleasure getting service. Thank you for the great service approaching 6 years and I'll be back! More
by awvongont
Employees Worked With
March 19, 2020
The advisors Bill And Kim are awesome. They went way out of their way for me. I’m not sure of the mechanics name, I think maybe Mike. Thank you all. of their way for me. I’m not sure of the mechanics name, I think maybe Mike. Thank you all. More
by stlcards1
March 19, 2020
Recall The team at Jim Butler was fast, efficient and very responsive when having to bring my car in for a recall. Thanks for all of your help and guidance. The team at Jim Butler was fast, efficient and very responsive when having to bring my car in for a recall. Thanks for all of your help and guidance. More
by TIM
March 18, 2020
Will probably not come back unless for warranty work your service department is terrible. Why make a appointment if it takes at least 2 hours or more every time you need a half hour oil change and tire rota service department is terrible. Why make a appointment if it takes at least 2 hours or more every time you need a half hour oil change and tire rotation totally unacceptable More
by KCHARNEY
March 18, 2020
Quality of work excellent. Had a new scratch, they took a picture, advised would review cameras and call me. 6 days later, and no response from Butler. picture, advised would review cameras and call me. 6 days later, and no response from Butler. More
by MBARNES2320.MB
Employees Worked With
Unknown
March 18, 2020
Service was rude and it took 2.5 hours for an oil change. What's the point of an appointment if it's gonna take that long What's the point of an appointment if it's gonna take that long More
by rickyknight9
Employees Worked With
Other Employees :
Mike Johnson
March 18, 2020
Oil change and tire rotation Initially scheduled for an oil change/tire rotation. Once I arrived I was greeted immediately and assigned to Kim H. She's great. I asked if they c Initially scheduled for an oil change/tire rotation. Once I arrived I was greeted immediately and assigned to Kim H. She's great. I asked if they could also check for something that might be loose and making noise. No problem. Kim even rode down the highway with me to try to identify the noise. They thought it might take a couple of hours and I was only there about an hour. Always happy with the service. More
by LindaS.
Employees Worked With
