Jim Butler Chevrolet - Service Center

Good experience There were some imperfection in two chrome wheels they work with Chevrolet to get them replaced . Mike Johnson kept informed and when the wheels arriv There were some imperfection in two chrome wheels they work with Chevrolet to get them replaced . Mike Johnson kept informed and when the wheels arrived he scheduled to have them installed quickly. More

Fast and friendly service! I was in and out in about an hour for an oil change on a Saturday morning, which was awesome. Excellent service, thank you again! I was in and out in about an hour for an oil change on a Saturday morning, which was awesome. Excellent service, thank you again! More

Volt recall work was handled quickly and painlessly. I received quick notification and the work was completed within an hour. Definitely a good experience, the dealers was handled quickly and painlessly. I received quick notification and the work was completed within an hour. Definitely a good experience, the dealership has a nice waiting area. More

Take time to listen and explain! I had taken our car to a local shop and our issues were not entirely resolved. They provided a bullitn that described our problem but it involved a co I had taken our car to a local shop and our issues were not entirely resolved. They provided a bullitn that described our problem but it involved a computer re-flash and they could not do that. So I brought it to you and immediately both the scheduler and our service rep told us that because the bullitin did not apply to our VIN that this was not the issue. I was very frustrated heading to a shop again and I don't feel the service rep took the time to listen to what I was trying to tell them and then explain to me in a manner where it made sense why a different approach was needed. Then I get a call that part of the fix would be a new thermostat. I had already had it replaced it at the last shop! I asked did they check it and was told no - the code said change it so they change it. So I'm basically told that codes dictate 100% of the work that is done and that you don't use them as a tool to guide you to a solution. Sounds like a system that just leads to throwing parts at a car. I then went back to ask about the computer issue and if that was ruled out. I was told no. Why would you not want to listen to a customer and help me understand what the problem is and rule out other possibilities. Just an awful experience all around. NEVER coming back to Butler again. Had the conversations gone well, perhaps I would. But when I'm treated like a number to get to and it's just taken for granted that most people just drop their car off and get done whatever you recommend, I want nothing to do with it. I don't deal with car repairs daily and I was treated like an idiot for not just listening to the service rep. More

Great place to get your vehicle serviced. Everything usually flows as smoothly as it should. There are usually water and donuts inside the waiting room as place to get your vehicle serviced. Everything usually flows as smoothly as it should. There are usually water and donuts inside the waiting room as well. More

It was fine. They have several vehicles to choose from, and very kind and helpful. Always enjoy going there if for service or other problems. Everyone is always h They have several vehicles to choose from, and very kind and helpful. Always enjoy going there if for service or other problems. Everyone is always helpful. More

Disappointed Email sent to Mike Gray: Hi Mike, Just wanted to raise my experience to you about getting the truck paint repaired. After the body shop had my truck Email sent to Mike Gray: Hi Mike, Just wanted to raise my experience to you about getting the truck paint repaired. After the body shop had my truck for a week, when I picked it up I immediately had concerns. First, the condition of my truck was worse picking it up than when I dropped it off- I really expected a spotless, brand new truck. The first thing I noticed was the "rubbing compound" or whatever they used when buffing was flung all over the truck and was not cleaned off. A bunch was flung into the cold intake in the hood, which I'm having trouble getting out. The same for the other areas of the truck that were buffed. The interior, while they put a service mat (paper thing) down, there was what appears to be the same material on my mat as all over the truck, watered down compound, so that has to be cleaned. Lastly, and the part I want addressed and may need your help on is the chips on the drivers side door edge. They just used touch up paint and I wanted it restored to factory like condition. I paid for a brand new truck and expect the condition to be brand new, not "touched up". Kim Housmann was great to work with. More

Great people The service writer was great he found the previous owner had not used all his oil changes and credited me with the one that was still not used. it's n The service writer was great he found the previous owner had not used all his oil changes and credited me with the one that was still not used. it's nice to know people look for you at Jim Butler..All the people who helped me were great very organised operation More

Efficiency I cannot say enough about my service rep Kayla Merrick. She was wonderful. My concern is the length of time the dealership had my car. My car sat ther I cannot say enough about my service rep Kayla Merrick. She was wonderful. My concern is the length of time the dealership had my car. My car sat there five days before it was looked at. The dealership did provide me with a rental but it took an entire week before my car was repaired. It seems inefficient to give a rental car at no cost just to have my car sit there for so long. More