Jim Butler Chevrolet - Service Center

Efficiency I cannot say enough about my service rep Kayla Merrick. She was wonderful. My concern is the length of time the dealership had my car. My car sat ther I cannot say enough about my service rep Kayla Merrick. She was wonderful. My concern is the length of time the dealership had my car. My car sat there five days before it was looked at. The dealership did provide me with a rental but it took an entire week before my car was repaired. It seems inefficient to give a rental car at no cost just to have my car sit there for so long. More

Great people The service writer was great he found the previous owner had not used all his oil changes and credited me with the one that was still not used. it's n The service writer was great he found the previous owner had not used all his oil changes and credited me with the one that was still not used. it's nice to know people look for you at Jim Butler..All the people who helped me were great very organised operation More

Customer service You have lost me has a customer! Your service person was very rude!! All because I wouldn’t spend the money on changing fluids levels in my differenti You have lost me has a customer! Your service person was very rude!! All because I wouldn’t spend the money on changing fluids levels in my differentials, coolant flush and to change my brake fluid!! I really loved Jim Butler until now!! You don’t care about a customer only thing you care about is the money!! I guess his name was Mike Johnson! If not his name is on the computer or the paperwork!! More

WAY TOO BUSY Your appointment doesn't matter unless you call and remind them. The battery for my car I was told came in to different types. But when they called Your appointment doesn't matter unless you call and remind them. The battery for my car I was told came in to different types. But when they called me to give me a price, only the more expensive one I was told was only for my car. Go figure.. Kept giving them 2nd chances, think that was the last. More

quick and on time In for state inspection and mobil1 oil change. Lentu of time to get car serviced and over to tag office for new tags. Nice to have trained rechbwirkin In for state inspection and mobil1 oil change. Lentu of time to get car serviced and over to tag office for new tags. Nice to have trained rechbwirking on my Camaro. More

Greg Gibbons is the man Greg was great. Very helpful and professional, from opening doors, to getting me in and out as quickly as possible. I hadn't been back since a bad e Greg was great. Very helpful and professional, from opening doors, to getting me in and out as quickly as possible. I hadn't been back since a bad experience almost two years ago. His friendly demeanor won back my faith in Jim butler. More

Oil change I had a 1:15 appointment for a oil change it took to 4:00 o’clock to get the oil change that’s to long I had to go to service center to find out what I had a 1:15 appointment for a oil change it took to 4:00 o’clock to get the oil change that’s to long I had to go to service center to find out what was taken so long More

Professional services as always. Everyone is very professional and helpful. Waiting room very cozy. Have a doughnut while your waiting. Service people are very thorough, explain every Everyone is very professional and helpful. Waiting room very cozy. Have a doughnut while your waiting. Service people are very thorough, explain everything to you in great details. More

Fast and friendly service The service was incredibly fast and the team was very knowledgeable about the vehicle and all services that were performed. They were able to find the The service was incredibly fast and the team was very knowledgeable about the vehicle and all services that were performed. They were able to find the problem and get it fixed fast. They were able to get the repairs covered under warranty. More

Discuraging I made appointment for oil change, I was greeted by friendly man telling me they were running up to 90 minutes late, and I arrived 30 minutes early. N I made appointment for oil change, I was greeted by friendly man telling me they were running up to 90 minutes late, and I arrived 30 minutes early. Not a good thing, anyway it didn't turn out to be quite that long. But if they knew they were running late why not call me give me option of making different appointment. Common courtesy I would think. More