Jim Butler Chevrolet - Service Center

Took very good care of my needs and repair work. The service they performed was outstanding. Bill is very friendly and explains what is going on. They were very honest and upfront with me. I truly The service they performed was outstanding. Bill is very friendly and explains what is going on. They were very honest and upfront with me. I truly appreciated it very much. More

What you want from a service visit. Service was preformed fast and efficiently. Kim was very friendly, informative and shows how much she appreciates each customer. Always leave happy an Service was preformed fast and efficiently. Kim was very friendly, informative and shows how much she appreciates each customer. Always leave happy and confident all my service needs will always be as painless. More

TERRIBLE FROM THE TIME I MADE THE APPT/TO THE TIME I LEFT WITH MY CAR ( A WEEK LATER) I AM TELLING EVERYONE I KNOW NOT TO GO THERE!!! FROM THE TIME I MADE THE APPT/TO THE TIME I LEFT WITH MY CAR ( A WEEK LATER) I AM TELLING EVERYONE I KNOW NOT TO GO THERE!!! More

Horrible experience Saturday, 8/31 They cant diagnose your car on a Saturday because all they have are Journeymen that are working. Oh, and if you need to speak to a Manager - you cant They cant diagnose your car on a Saturday because all they have are Journeymen that are working. Oh, and if you need to speak to a Manager - you cant because there arent any available. If you drop your car off at night for a.m. service the next day- you'll need to spend your day calling and texting to find out what's wrong with your car. Then you'll get a call 20 min before they close giving you a bunch of bs. More

Service and tire rotation Staff very friendly and helpful. Waiting area is comfortable with free coffee, bottled water and donuts. Vending machines are also available. Staff is Staff very friendly and helpful. Waiting area is comfortable with free coffee, bottled water and donuts. Vending machines are also available. Staff is very helpful. More

Good work long wait time They do great work on my car but the wait can be extremely long sometimes. Due to there popularity and the amount of cars they have. They do great work on my car but the wait can be extremely long sometimes. Due to there popularity and the amount of cars they have. More

Frustrated by Incompetence Greg, the service advisor and the technicians did a good job and the sales manager Tim Rhame made the experience tolerable. That being said, the p Greg, the service advisor and the technicians did a good job and the sales manager Tim Rhame made the experience tolerable. That being said, the people they have scheduling the service appointments are TOTALLY INCOMPETENT! I showed up for my scheduled appointment and was told that they would not get to my Equinox for a day or two because they were "backed up". Needless to say I was shocked by this and the flimsy excuses did not help. More

Lack of Communication Was not happy with service at this location. My truck sat up at dealership for 4 days until someone finally did something about it. Had to end up call Was not happy with service at this location. My truck sat up at dealership for 4 days until someone finally did something about it. Had to end up calling the Linn location and they had to pick my truck up from Fenton and drive it to Linn so they could fix it. Would highly recommend the Linn location, but not impressed at all with Fenton More

GREAT Prompt service and courteous staff, made it easy. Great experience would definitely recommend Jim Butler service center. Same great experience I had w Prompt service and courteous staff, made it easy. Great experience would definitely recommend Jim Butler service center. Same great experience I had when buying my truck. More

Preventive Services plus extra request From the time of arrival I was greeted and promptly assisted for my appointment with Kim, my usual Service Advisor, as requested when making it. I rea From the time of arrival I was greeted and promptly assisted for my appointment with Kim, my usual Service Advisor, as requested when making it. I really like this, but in a pinch or if necessary, another advisor is more than capable to provide the attentative and service I needed. Have been a customer of Butler Chevrolet for many years, including prior to them moving from Crestwood on Watson Rd, and have recommended them to everyone. Note: need to also mention that another man, sorry can't remember his name, also got involved and was absolutely great as well!! More