Stacey Thornton

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're glad to hear you received great service at a reasonable price and that our service team was friendly and helpful throughout your visit. Providing quality work and excellent customer care is always our goal, and we're happy we could deliver a positive experience. We truly appreciate your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We're thrilled that your vehicle purchase itself went well, but we're very sorry to hear about the frustration you experienced during the financing process. We understand your concerns regarding your pre-approved financing through your credit union and the impact that additional credit inquiries may have had on your loan terms and monthly payment. We recognize how upsetting it can be when expectations are not met, especially when you had already secured financing and believed the process was complete. Your feedback is important to us, and we apologize for any confusion or inconvenience caused. We appreciate you bringing this matter to our attention, as it helps us identify opportunities to improve communication and ensure our customers' financing preferences are clearly understood and respected. Thank you again for your feedback and for choosing us. We value your business and hope to have the opportunity to provide you with a better experience moving forward.

Jim Butler Chevrolet responded

Thank you for your feedback and for recommending our dealership and Brian. We're delighted to hear that Brian provided excellent service and helped make your vehicle purchase a positive experience. At the same time, we're very sorry to hear about your frustration with the financing process. We understand your concerns regarding your pre-approved credit union financing and the additional credit inquiries that occurred. We recognize how disappointing it can be when you've already secured financing and expect the process to follow a specific path, only to encounter unexpected changes that impact your loan terms and monthly payment. We appreciate you sharing these details, as customer feedback helps us improve our processes and communication. Your comments regarding the handling of pre-approved financing will be reviewed with our team to help ensure customers' financing preferences are clearly understood and respected. Thank you again for your business and for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.

Jim Butler Chevrolet responded

Thank you for your kind words! We're glad to hear that you found our team friendly, helpful, courteous, and knowledgeable. Providing quick answers and resolving concerns efficiently is what we strive for, and we're happy we could take care of your issue. We truly appreciate your feedback and look forward to assisting you again whenever you need us!

Jim Butler Chevrolet responded

Thank you for the great review! We're delighted to hear that your experience was easy and enjoyable, and that our team was able to help you find the truck of your dreams with everything you wanted. Congratulations on your new truck, and thank you for choosing us. We appreciate your business and look forward to assisting you again in the future. Enjoy the ride!

Jim Butler Chevrolet responded

Thank you for the great review! We're thrilled to hear the entire process went smoothly and that you're enjoying your new truck. We'll be sure to share your kind words with Nick, Chris, and Stacey. Providing a professional and hassle-free experience is what we strive for, and it's wonderful to know they delivered that for you. Congratulations on your new truck, and thank you for choosing us. We appreciate your business and look forward to helping you again in the future!