Stacey Thornton

Jim Butler Chevrolet responded

Thank you for your kind review! We're so glad to hear that everyone you worked with was friendly, caring, and reassuring throughout your visit. It's great to know our shuttle service helped make your experience even more convenient. We appreciate you choosing Jim Butler Chevrolet and look forward to providing the same level of service the next time you visit!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear you had a great car-buying experience from start to finish. We'll be sure to share your kind words with Oz and Stacey. We truly appreciate your recommendation and thank you for choosing Jim Butler. Enjoy your new vehicle!

Jim Butler Chevrolet responded

Thank you for your review! We're glad to hear that everyone was friendly and made your visit a positive experience. It's great to know you were able to get in quickly and that everything went smoothly from start to finish. We appreciate your business and look forward to serving you again at Jim Butler!

Jim Butler Chevrolet responded

Thank you for your wonderful review! We're so glad to hear that our team made you feel like part of the family. Providing a friendly, welcoming atmosphere is something we strive for every day, and it's great to know that our greeters, advisors, and managers helped make your visit such a positive experience. We love hearing stories like the one about the cookies. It's those small moments of kindness and community that make our dealership special. Thank you for recognizing our team's efforts and for choosing us. We truly appreciate your continued trust and look forward to seeing you again soon!

Jim Butler Chevrolet responded

Thank you for your kind review! We're thrilled to hear that your first week with your new SUV has been a great experience. It was our pleasure to help make the financing process smooth and hassle-free, and we're glad our team was able to work with your plan without any issues. We appreciate your trust in us and hope you continue to enjoy your new SUV for many miles to come. Please don't hesitate to reach out if we can help with anything in the future!

Jim Butler Chevrolet responded

Thank you for your review! We're delighted to hear that Adnan was great to work with and made your experience a positive one. It's also wonderful to know you enjoyed our dealership, snack bar, and the helpful support from the rest of our sales team. We truly appreciate your business and thank you for choosing Jim Butler Chevrolet. Enjoy your new vehicle!

Jim Butler Chevrolet responded

Thank you for your kind words! We're happy to hear that our team was eager to help and kept you informed with updates throughout the process. Providing attentive service and clear communication is something we take pride in. We truly appreciate your feedback and your trust in Jim Butler. Thank you for choosing us, and we look forward to helping you again in the future!

Jim Butler Chevrolet responded

Thank you for the great review! We're delighted to hear that you had a pleasant experience during your oil change visits for both your truck and your wife's Traverse. Providing friendly, knowledgeable service is what we strive for, and we're glad our team delivered. We appreciate your continued trust in Jim Butler Chevrolet and look forward to seeing you again for your future service needs!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're glad to hear you received great service at a reasonable price and that our service team was friendly and helpful throughout your visit. Providing quality work and excellent customer care is always our goal, and we're happy we could deliver a positive experience. We truly appreciate your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We're thrilled that your vehicle purchase itself went well, but we're very sorry to hear about the frustration you experienced during the financing process. We understand your concerns regarding your pre-approved financing through your credit union and the impact that additional credit inquiries may have had on your loan terms and monthly payment. We recognize how upsetting it can be when expectations are not met, especially when you had already secured financing and believed the process was complete. Your feedback is important to us, and we apologize for any confusion or inconvenience caused. We appreciate you bringing this matter to our attention, as it helps us identify opportunities to improve communication and ensure our customers' financing preferences are clearly understood and respected. Thank you again for your feedback and for choosing us. We value your business and hope to have the opportunity to provide you with a better experience moving forward.