Jim Butler Chevrolet - Service Center

Outstanding C/S service & Employees Always excellent, prompt, & courteous. Have done business with Butler Chev since the 1980s. With this outstanding service I wouldn’t go anywhere else. Always excellent, prompt, & courteous. Have done business with Butler Chev since the 1980s. With this outstanding service I wouldn’t go anywhere else. Bill Timmons was my Excellent Outstanding service Advisor from start to finish. Had such peace of mind when I drove home after auto was repaired. More

Consistency This is my fourth vehicle I have purchased from Jim Butler chevrolet, I have always been pleased with them. I have purchased two used, I am now able This is my fourth vehicle I have purchased from Jim Butler chevrolet, I have always been pleased with them. I have purchased two used, I am now able to purchase new vehicles. They are consistent with their service and product. Mike Zarligo remembered me from the beginning, he remembered my son as a child and who is now 27, that's valuable and excellent service. Deborrah Simmons More

Visit was perfect! I was met by Bill as I pulled in. He was as friendly as could me. Spent some time asking all the pros and cons of my vehicle. He reviewed all availab I was met by Bill as I pulled in. He was as friendly as could me. Spent some time asking all the pros and cons of my vehicle. He reviewed all available service options. He asked me about my driving style and what kind of trips I made. He the made some suggestions. I especially appreciate that at no time did I ever feel pressured. He even recommended that I should delay one of the servicing options based on the info I provided him. The servicing was completed even more quickly than estimated. I had a $100 voucher from my GM Rewards that made it even better. I could no be happier. Thank you, Bill! More

Customer service I purchased my car new from Jim Butler 2 years ago and have continued to have all service completed at the dealership. I have never had a bad experien I purchased my car new from Jim Butler 2 years ago and have continued to have all service completed at the dealership. I have never had a bad experience, but I have to say Greg in the service department went above and beyond during my visit this week to be accommodating. I am 39 weeks pregnant and he quickly made sure I was inside out of the heat and seated comfortably to wait, thoroughly explained an extra repair needed and even got me out of the dealership on time for my next commitment for the day. I appreciate him so very much for his attentiveness and kindness!! Thank you to the Jim Bulter team for always making my experience worth returning for! More

NEW TRUCK PURCHASE I have been dealing with Eric Ruchala for around 20 years, before he was with Jim Butler. My family and I are always treated fair, we all tell are ex I have been dealing with Eric Ruchala for around 20 years, before he was with Jim Butler. My family and I are always treated fair, we all tell are extended friends and family to go to Jim Butler for the best service. I have purchased many cars in the past and only go to Eric at Jim Butler anymore, I know that i will get the best deal, backed by the best service , hands down ! More

50/50 Satisfied When my husband initially called the woman he spoke with at customer service was not very helpful or friendly. We found out GM would only cover hav When my husband initially called the woman he spoke with at customer service was not very helpful or friendly. We found out GM would only cover having vehicle towed for 25 miles. He told them he wanted the vehicle towed to Butler because that is where we bought it from. (We live in Bloomsdale, MO) GM told him to have Butler call them to. My husband called back to Butler and asked that someone call GM and he was told that no, they would not do that. We ended up calling a tow truck on our own and had to pay $150.00 out of pocket to have the vehicle towed up to Butler. When we went to pick up our vehicle we dealt with Kim Hausmann. She was wonderful and very friendly. When we told her about the towing issue she said that Butler has a towing company that they use and they would have came and picked the car up and we would not have had to pay anything out of pocket. At no time did the first person my husband talked to tell them this information. We were given a loaner car to drive while our vehicle was being fixed so that was good. There is also a grease mark above the visor on the car now where it looks like someone touched it with greasy hands when getting into our vehicle. I have not tried to remove that yet, afraid I might make it worse. It did only take one day to fix the vehicle so that is a plus. More

Unprepared In a nut shell. I needed som warranty work and was told they could do it when I brought my truck in for an oil change. Go to the oil change. First In a nut shell. I needed som warranty work and was told they could do it when I brought my truck in for an oil change. Go to the oil change. First they tell me unless they can recreate it it would cost me $99 Never told that. Second they tell me that they could even do it that day because they had no one there to do it. Keep in mind my truck is less than year old 13000 miles and my transmission is slipping. Does not happen all the time but is very noticeable when it does. Service department was no help. I guess I will have to wait until it breaks down or causes accident More

Nice Experience They gave me my first oil change free and a free car wash too, what a good way to start a relationship Greg Gibbons the service advisor checked me i They gave me my first oil change free and a free car wash too, what a good way to start a relationship Greg Gibbons the service advisor checked me in and he was very friendly and informative. The person at the checkout window was extremely friendly and made me feel like I had been a customer for years. The wait time was good and the waiting room was comfortable. I am looking forward to my next oil change!! More

Walk in Came to get oil change. Didn't make an appointment. Was told they would work me in. They did what they said. They worked thier magic. I wasn't there l Came to get oil change. Didn't make an appointment. Was told they would work me in. They did what they said. They worked thier magic. I wasn't there long. More

new car with 9,200 miles has serious issue The description of the issue was misrepresented by Greg and only partially corrected in writing by Doug. Greg said it wasn't that important because The description of the issue was misrepresented by Greg and only partially corrected in writing by Doug. Greg said it wasn't that important because the diagnostics were reliable. Doug was impatient with my frustration and concern having a new car with only 9,200 miles needing major service and wanting my description be accurate. Doug said changing the initial written description would cause GM not to acknowledge the warranty and I would be responsible for the expense. More