Doug Darr

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're glad to hear you received great service at a reasonable price and that our service team was friendly and helpful throughout your visit. Providing quality work and excellent customer care is always our goal, and we're happy we could deliver a positive experience. We truly appreciate your business and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for your kind words! We're glad to hear that you found our team friendly, helpful, courteous, and knowledgeable. Providing quick answers and resolving concerns efficiently is what we strive for, and we're happy we could take care of your issue. We truly appreciate your feedback and look forward to assisting you again whenever you need us!

Jim Butler Chevrolet responded

Thank you for the great review! We're happy to hear your oil change, tire rotation, and multipoint inspection went smoothly and fit so well into your day. It's wonderful to know the timing worked perfectly while you ran your errands. We truly appreciate your trust in our service team and look forward to helping you again in the future!

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that we did not meet your expectations. Your concerns about warranty work and communication are very important to us, and we take them seriously. We would appreciate the opportunity to learn more and address the issues you encountered. Please reach out to our service manager directly at 314-274-1687 so we can work toward a resolution. Your input helps us improve, and we hope to regain your trust in the future.

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We understand your frustration regarding the rental process and the communication issues. We strive to provide accurate information and timely service, and it's clear we fell short in this instance. Your feedback is invaluable in helping us improve our services. We are taking steps to ensure better communication and availability of rentals in the future. In an effort to help restore your trust in our business we have added 2 free oil changes to your account. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. Please keep in mind that all service centers have different labor rates. We are under new management, and we are reviewing processes, procedures and pricing. We hope that our efforts to improve are evident in future visits.