Jim Butler Chevrolet - Service Center

Service with a smile I scheduled my appointment ahead of time, then dropped my vehicle off and received a call when it was done, simple as pie and it was service with a sm I scheduled my appointment ahead of time, then dropped my vehicle off and received a call when it was done, simple as pie and it was service with a smile More

Professional, timely, and expertly accomplished Jim Butler has always given us great service. From the mechanics who do the work to the receptionist , there is always a professional and friendly atm Jim Butler has always given us great service. From the mechanics who do the work to the receptionist , there is always a professional and friendly atmosphere. More

above and beyond I really do appreciate the level of commitment that Kim and George have too making sure that the customer (me) is happy and taken care of. I have bee I really do appreciate the level of commitment that Kim and George have too making sure that the customer (me) is happy and taken care of. I have been to many Chevy dealers throughout the years to purchase and service my vehicles and i can truly say Jim Butlers service center is at the top of my list. Thank you for caring and taking your jobs above and beyond More

Three hour oil change I thought the whole point of making an appointment was to get you in and out faster, my appointment was for 11:30 and my trucks oil change wasn't comp I thought the whole point of making an appointment was to get you in and out faster, my appointment was for 11:30 and my trucks oil change wasn't completed until almost 2:30. I have never had an oil change/tire rotation take 3 hours. Very disappointed to say the least. I won't be back. More

no communication between service writer and customer set up and appointment to have our car serviced so we left it and was never even looked at for three days so we picked it up and was told the advisor set up and appointment to have our car serviced so we left it and was never even looked at for three days so we picked it up and was told the advisor who was in charge would call and explain to which never called so I called him to which he said that they looked at and could not find the problem to which I agreed that they would not be able to since I had the car. then he told me that he was reading the notes off of the paper work. so we brought it back in to have the leak in the trunk rechecked and this time they found the problem and was told it was fixed and told that they would clean up the carpet in the trunk where the mold smell was and of course they did not. I have lost a lot of faith in your service department to the point that I might take my business elsewhere, and I have had people in my family as well as I have bought cars from you. More

Routine Maintenance I went in for routine maintenance on my 2018 Malibu. Very quick and accommodating, I was able to connect to WiFi and get some work done while I waited I went in for routine maintenance on my 2018 Malibu. Very quick and accommodating, I was able to connect to WiFi and get some work done while I waited and was out in about an hour. More

Air Conditioning Problem My air Condition on my Colorado truck was feeling up in the very hot humid weather. The people at Jim Butler Chevrolet could not have been nicer to w My air Condition on my Colorado truck was feeling up in the very hot humid weather. The people at Jim Butler Chevrolet could not have been nicer to work with, Thanks to Kim, John, Alex and many others who I don't know for taking care of my problem! More

Experience was pretty good, Very professional. The overall experience was good. The checkin and checkout processes were pretty smooth and done professionally. The checkout person took their time The overall experience was good. The checkin and checkout processes were pretty smooth and done professionally. The checkout person took their time with me explaining costs and services that I was confused about. The only thing I would suggest is a little more clarification of the total cost of services. For whatever reason I was not expecting the cost to be as much as it was. Not that the checkin personnel didn't go over it with me, just that I didn't get the total expense to expect. However again, I reiterate the checkin personnel were as professional as the checkout personnel and overall service and time in completing the work were very good. More

Service department not good for customer service. Not enough space. Bill Timmons was great. They put me through xxxx. Will not be buying another chevy from them. Had to add 5 words Not enough space. Bill Timmons was great. They put me through xxxx. Will not be buying another chevy from them. Had to add 5 words More

Check engine light was on Had to take my 2018 Malibu in because the check engine light was on and Mrs. Kim hausmann got me in and checked out quickly and my car was ready in tw Had to take my 2018 Malibu in because the check engine light was on and Mrs. Kim hausmann got me in and checked out quickly and my car was ready in two days. Come to find out it was just my active grille shutters not opening and closing right so they replaced that, the harness and the shutters. More