Jim Butler Chevrolet - Service Center

Appointment Times Are Meaningless I made an appointment for my daughter to have an inspection on Tuesday, August 13th at 11:15am. I knew that she might have to wait for the inspection I made an appointment for my daughter to have an inspection on Tuesday, August 13th at 11:15am. I knew that she might have to wait for the inspection so I choose this location since they have a really nice waiting area. Over two hours later , she finished with her inspection. When I called to inquire about the amount of time that she was waiting. I was told that appointment time was for the consultation not the actual inspection appointment. The person I spoke to didn't apologize but had an attitude. I will go to Dobbs and sit in their waiting area all day before I ever come back to Jim Butler. More

Oil consumption issue and keep having to come back :( I live a lot of things about this dealership. That being said, I am having an issue with oil consumption in my 2012 Equinox. I was recently due for a I live a lot of things about this dealership. That being said, I am having an issue with oil consumption in my 2012 Equinox. I was recently due for an oil change within a few hundred miles and I noticed it making a strange noise on startup. I checked the oil and it barely registered on the dipstick. Over the weekend I made an appt for Monday midday. I brought it in at 7:30 Monday morning and pd for a rental. At 4;30 I was called and told that it wasn’t registering anything on the dipstick and they’d do an oil change and I could bring it back in 1000 miles and we’d check again. I have been through this since last year, and it seems to use the most between 3-5000 miles. I will bring it back, but I am very frustrated as I only have a few months left on this known problem for chevrolet to cover it. I would really like the service manager to call me! PS Amanda was great! More

Service and Warranty Work Experience I schedule my appointment time, arrive on time, and my last service representative, Kim Hausmann, took excellent care of me. She got me into a rent I schedule my appointment time, arrive on time, and my last service representative, Kim Hausmann, took excellent care of me. She got me into a rental unit since the work took a little longer than planned, and she kept me up to date on the progress. More

Window fix Mike the service rep was print to repair my truck and was honest and up front! We were in a rush to get the truck fixed and we were done in 2 day! Mike the service rep was print to repair my truck and was honest and up front! We were in a rush to get the truck fixed and we were done in 2 day! More

Last Minute Appointment I realized I was overdue for my oil change but I was still able to make my appointment online within just a couple of days. I worked with Kim Hausmann I realized I was overdue for my oil change but I was still able to make my appointment online within just a couple of days. I worked with Kim Hausmann the day of the appointment and she reminded me I also needed to have my transmission service done as well as showing me how out of alignment my car was. I always receive excellent service and this day was no different. More

Long wait with an appointment We had appointment for 2 vehicles to have oil change and tire rotation. Waited 45 minutes before either vehicle was taken back. Many vehicles came in We had appointment for 2 vehicles to have oil change and tire rotation. Waited 45 minutes before either vehicle was taken back. Many vehicles came in after me and were serviced before my vehicles. Waited 2 hours for service to be completed. What is the point in making an appointment? Only good service we received was from the service guy that made a new key for one of our trucks. Great service from him,did not have to wait long at all. And he was very nice and helpful. More

Came in for an oil change and new wipers I came in on friday the 9th with an appointment at 1pm. They told me it would take an hour or 2 for and oil change and new wipers. Totally understanda I came in on friday the 9th with an appointment at 1pm. They told me it would take an hour or 2 for and oil change and new wipers. Totally understandable and I had no problem with that. This simple trip turned into me sitting in the waiting room for 4 hours. Finally when I was about to lose my mind I went up to the cashier's desk to find out how long my car was going to be then she charged me and sent me out to get my keys. I have no Idea how long my car had been ready for, but they sent me on my way. This was really aggravating and i really dont want to get my car serviced out there anymore More

Oil change and strange noise Time for an oil change and had been hearing a mysterious 'popping' noise in the rear. Was given a loaner for the time my truck was in the shop. The p Time for an oil change and had been hearing a mysterious 'popping' noise in the rear. Was given a loaner for the time my truck was in the shop. The popping or bumping noise wasn't serious and was fixed under warranty and truck was serviced to my satisfaction. Staff I dealt with were more than helpful and courteous. Great service. More

Service Excellent c/s repaired my Cruze the day before it was scheduled I scheduled service for Friday I dropped my car off on Thursday at 3:pm Mike Johnson c Excellent c/s repaired my Cruze the day before it was scheduled I scheduled service for Friday I dropped my car off on Thursday at 3:pm Mike Johnson called at 5:30 with job.complete More

Professional! Mike Johnson is a true professional. He strives for complete customer satisfaction. I trust his advise and highly recommend him. Service on my Yukon Mike Johnson is a true professional. He strives for complete customer satisfaction. I trust his advise and highly recommend him. Service on my Yukon is always done correctly and on time. Thanks to Mike and his mechanics! More