Jim Butler Chevrolet - Service Center

50/50 Satisfied When my husband initially called the woman he spoke with at customer service was not very helpful or friendly. We found out GM would only cover hav When my husband initially called the woman he spoke with at customer service was not very helpful or friendly. We found out GM would only cover having vehicle towed for 25 miles. He told them he wanted the vehicle towed to Butler because that is where we bought it from. (We live in Bloomsdale, MO) GM told him to have Butler call them to. My husband called back to Butler and asked that someone call GM and he was told that no, they would not do that. We ended up calling a tow truck on our own and had to pay $150.00 out of pocket to have the vehicle towed up to Butler. When we went to pick up our vehicle we dealt with Kim Hausmann. She was wonderful and very friendly. When we told her about the towing issue she said that Butler has a towing company that they use and they would have came and picked the car up and we would not have had to pay anything out of pocket. At no time did the first person my husband talked to tell them this information. We were given a loaner car to drive while our vehicle was being fixed so that was good. There is also a grease mark above the visor on the car now where it looks like someone touched it with greasy hands when getting into our vehicle. I have not tried to remove that yet, afraid I might make it worse. It did only take one day to fix the vehicle so that is a plus. More

Nice Experience They gave me my first oil change free and a free car wash too, what a good way to start a relationship Greg Gibbons the service advisor checked me i They gave me my first oil change free and a free car wash too, what a good way to start a relationship Greg Gibbons the service advisor checked me in and he was very friendly and informative. The person at the checkout window was extremely friendly and made me feel like I had been a customer for years. The wait time was good and the waiting room was comfortable. I am looking forward to my next oil change!! More

new car with 9,200 miles has serious issue The description of the issue was misrepresented by Greg and only partially corrected in writing by Doug. Greg said it wasn't that important because The description of the issue was misrepresented by Greg and only partially corrected in writing by Doug. Greg said it wasn't that important because the diagnostics were reliable. Doug was impatient with my frustration and concern having a new car with only 9,200 miles needing major service and wanting my description be accurate. Doug said changing the initial written description would cause GM not to acknowledge the warranty and I would be responsible for the expense. More

Great service experience from start to finish. Had rental car ready updated status of work. Worked around my schedule. Clean service area and waiting area. Advisor experience from start to finish. Had rental car ready updated status of work. Worked around my schedule. Clean service area and waiting area. Advisor Kim was great!!! More

Warranty work Kim is the best!! She always makes me feel like she’s been waiting for me to arrive . Always with a smile and gets me through the process so quickly. Kim is the best!! She always makes me feel like she’s been waiting for me to arrive . Always with a smile and gets me through the process so quickly. More

Took 2 visits but they got it fixed I've had acceleration issues for quite awhile. I brought my car in once and they claimed there was no issue. I spoke to a manager, sent a video of the I've had acceleration issues for quite awhile. I brought my car in once and they claimed there was no issue. I spoke to a manager, sent a video of the issue, took a mechanic for a drive to SHOW them the issue, and they finally acknowledged it. So in the end, yes it was fixed. More

Great communication They were upfront with expectations of dropping off and getting the vehicle in and getting it fixed. Got done in an acceptable time and value for what They were upfront with expectations of dropping off and getting the vehicle in and getting it fixed. Got done in an acceptable time and value for what my vehicle needed. More

Terrible Experience I have already answered this survey 3 times for you!!!! Quit sending. Read the others!!!! Why do you keep sending several different surveys? Uncal I have already answered this survey 3 times for you!!!! Quit sending. Read the others!!!! Why do you keep sending several different surveys? Uncalled for. More

Plesant experience! Great service! Very knowledgeable staff. I would recommend friends and family to check out Jim Butler Chevrolet if considering a new car purchase in t Great service! Very knowledgeable staff. I would recommend friends and family to check out Jim Butler Chevrolet if considering a new car purchase in the future. More

Price matching You say you match price from other countries but you don't match price from GMC or Chevy dealer. When it comes to oil change prices. You say you match price from other countries but you don't match price from GMC or Chevy dealer. When it comes to oil change prices. More