Jim Butler Chevrolet - Service Center

Experience was pretty good, Very professional. The overall experience was good. The checkin and checkout processes were pretty smooth and done professionally. The checkout person took their time The overall experience was good. The checkin and checkout processes were pretty smooth and done professionally. The checkout person took their time with me explaining costs and services that I was confused about. The only thing I would suggest is a little more clarification of the total cost of services. For whatever reason I was not expecting the cost to be as much as it was. Not that the checkin personnel didn't go over it with me, just that I didn't get the total expense to expect. However again, I reiterate the checkin personnel were as professional as the checkout personnel and overall service and time in completing the work were very good. More

AC service & oil change Brought my 2014 Acadia in to have the AC looked at & an oil change. Last had service in April, when Doug told me my oil was 'nasty' and needed to be Brought my 2014 Acadia in to have the AC looked at & an oil change. Last had service in April, when Doug told me my oil was 'nasty' and needed to be changed in sooner than regularly schedule. Also in April, ac was charged as it was not cooling as expected, nor blowing very hard. Called July 1 to make appointment, because now the air was not cold at all and the rear ac was blowing hot air. The first available appointment was Monday, July 11, which I scheduled. Greg was writer, as Doug was on the phone with warranty. Upon arrival, learned car needed an alignment, which just had in December when purchased 4 new tires, and added to the service. Greg checked my phone number to call back with info regarding the ac, as it was suspected it would be warranty and a rental car may be available. I called on Wednesday, July 10, as there had been no communication yet and I needed a car for a work related training on Thursday. My husband also called, but went to voicemail twice and he left messages. On Thursday, July 11, my husband called again, got voicemail. I called and was told to call back around 1030. When I spoke with Greg around 1230pm, he told me a part was needed for the ac and it would be completed by Friday. Additionally, Greg let me know that it was covered under warranty which could provide a rental car. As it was only 1 more day (and I had already attended the training), I declined. Greg let me know there was a nail in my tire and that it could be patched, which I approved. About 2 hours later, Greg called to let me know my car was finished & ready to go. I paid $300 ish for all the services; oil change, engine cleaning, alignment, and warranty deductible. The nail did not need to be patch, it was somewhere safe. Coincidently, while waiting for my car to brought around, another customer paying also had a nail in their tire, which was patched. They seemed surprised, but happy it was found & repaired. When my car was delivered the front seat was covered in oil, and I asked for a wipe to clean it. Instead, Greg had a porter take it and clean it for me. Overall, I am very happy with the service because my air is working! However, it was a bit frustrating to have to call to find out about the status, which is forgivable--we all get busy! More

car maintenance Great customer service from the time I arrived until I left. My advisor was very friendly and kept me informed as she knew I had to go to work, very Great customer service from the time I arrived until I left. My advisor was very friendly and kept me informed as she knew I had to go to work, very considerate. I can't remember her name though- sorry! More

Oil Change Price Price of oil change keeps risng .I might start changing my own oil. again. Hard to pay $70 for an oil change after fees and tax? Price of oil change keeps risng .I might start changing my own oil. again. Hard to pay $70 for an oil change after fees and tax? More

Oil change Went in for an oil change expected a 90 minute wait time, only 60 minutes. Always friendly and knowledgeable service staff very nice waiting area. Went in for an oil change expected a 90 minute wait time, only 60 minutes. Always friendly and knowledgeable service staff very nice waiting area. More

N/a. n/a Please do not ask for surveys again if you want to FORCE me to add a review, especially with a minimum word REQUIREMENT! My rating SHOULD be enough Please do not ask for surveys again if you want to FORCE me to add a review, especially with a minimum word REQUIREMENT! My rating SHOULD be enough More

Poor customer service from Doug. Excellent service from Greg. Failure to update on service status. I returned car for same problem fixed 2 weeks prior. from Doug. Excellent service from Greg. Failure to update on service status. I returned car for same problem fixed 2 weeks prior. More

Friendly service with a bit of a wait even with appointment Everyone you deal with is friendly and courteous. Unfortunately even with an appointment you are going to be waiting over an hour for an oil change a Everyone you deal with is friendly and courteous. Unfortunately even with an appointment you are going to be waiting over an hour for an oil change and tire rotation. My dealings from purchasing through two service appointments has overall been very good. More

3 hour oil change Had a 10am appointment for a simple oil change. It was 12:45 before I checked out. If I had just walked in, I could see taking a while to fit my car i Had a 10am appointment for a simple oil change. It was 12:45 before I checked out. If I had just walked in, I could see taking a while to fit my car in, but the service department should do better at prioritizing appointments. More

Warranty Repair Quick, responsive customer service and communicated with me about repairs while my car was in shop. They are all about outstanding service. I definite Quick, responsive customer service and communicated with me about repairs while my car was in shop. They are all about outstanding service. I definitely will go back. More