Jim Butler Chevrolet - Service Center

Did wait 2 hours for oil change Excellent employees. They made up for the wait Melissa and GREG were great. I also talked with Brett Estes. Brett was helpful and informative. Your e Excellent employees. They made up for the wait Melissa and GREG were great. I also talked with Brett Estes. Brett was helpful and informative. Your employees are excellent More

Except the girl who makes appointments. When I called to make my appointment, didn't have the parts in, called when parts in to make appointment. The girl who did the above was very short an When I called to make my appointment, didn't have the parts in, called when parts in to make appointment. The girl who did the above was very short and rude. Once arrived everyone was wonderful, friendly, and helpful. When I was there I pretty sure the girl who makes the appointments was there. She had a smirk on her face and saw her answering the phone. Cussing after hanging up and complaining about the person on the phone within ear shot of me, while paperwork being filled out with a someone extremely nice. She needs a little education on how to act. Thank-you and yes I will recommend you, because work was great. More

Fast servce Great deals great service Wouldn't go anywhere else All the staff are remarkable Wont go anywhere else to find a car All staff polite and helpfu Great deals great service Wouldn't go anywhere else All the staff are remarkable Wont go anywhere else to find a car All staff polite and helpful More

Was a joke of service We had an appointment for oil change and tire rotation. still took almost 4 hours, then you didn't top off fluids as stated in your service almost blo We had an appointment for oil change and tire rotation. still took almost 4 hours, then you didn't top off fluids as stated in your service almost blowing my engine. and I'm still not sure you have caused damage. My radiator was bone dry. And since I have only take my care to you guys and bought the car from you and have no leaking this means that every time I've taken it to you you have not toped off the fluids. at this point I can't be sure you've changed the oil. I have never experienced such incompetence in my life. More

At least try to be friendly Had to wait 3 hours for an oil change. Not once did anyone check on me or explain why I had to wait so long. The girl that greeted me was fantastic. T Had to wait 3 hours for an oil change. Not once did anyone check on me or explain why I had to wait so long. The girl that greeted me was fantastic. The man that checked me in was grumpy and acted like he could care less about me or my car. Made me feel like I was just another dumb customer he had to deal with. Quoted me 90 minutes for an oil change. It ended up taking 3 hours. I’m not upset at all about the wait time. I understand a service department is busy. But not once did anyone check in with me to apologize or explain why it was taking so long. They just let me sit there and wait. Then a younger guy called my name when the job was finished. He said the cashier will check me out. I had to ask if everything looked good on my maintenance check. He said yea everything looks fine as he walked away. He wouldn’t even take 10 seconds to stop and talk to me. He just walks away as he gives me a half answer when I asked about my car. I spent 55k on that Camaro. It’s my baby. I treat it better than I do my own family and these guys just made me feel like it was an inconvenience that they had to work on my car. I just don’t understand. I’m not asking for anyone to kiss my butt, but taking a few minutes to answer my questions and at least act like you care would’ve been nice. The cashier was just as rude. Very unfriendly. Didn’t say hello or anything. Just rushed through my paperwork and sent me on my way like I was just another inconvenient customer she had to deal with. This was my free oil change and check that came with the new car. Maybe this is just the customer service you get with a freebie. I live in st Charles and found the Camaro I wanted on your website. I drove 30 minutes to your establishment. When I bought the car the experience was fantastic. And when I had to have my top replaced because of an issue with my back window the experience was just as good. Friendly, curtious, and they seemed happy to have my business. But this last appointment in your service department was horrible. Everyone was just so rude and unfriendly. I will try and find a Chevy dealership closer to home to service my car in the future. Why would I drive that far just to be treated like that!? The girl that greeted me and checked my car when I first pulled in was top notch. Super friendly and showed she actually cared. But everyone else was terrible. I never said a word and I didn’t complain at all. Maybe in the future if an appointment is going to take double the amount of time that you quoted, maybe you take the time to touch base with the customer and let them know what’s going on. And maybe act like you actually care that they are a customer in your establishment. I understand people have bad days and things get busy but there was no reason for the way those employees made me feel. Just another stinking customer they were forced to deal with. More

Sunroof and back window wouldn’t open or close. Took the truck in due to sunroof and rear window wouldn’t open or close and a steering sensor needed adjustment. Work was completed in a reasonable ti Took the truck in due to sunroof and rear window wouldn’t open or close and a steering sensor needed adjustment. Work was completed in a reasonable time and loaner vehicle was charged to the repairs. Thanks for you service. More

good experience Kim was helpful when deciding what I wanted done. She wasn't pushy and I appreciated that. I am on a fixed income, so I had to watch the pricing. The Kim was helpful when deciding what I wanted done. She wasn't pushy and I appreciated that. I am on a fixed income, so I had to watch the pricing. The shuttle service is great for me. More

$1967. And my Saturn Sky is still over heating. I dropped my car off early June 18 for a10:45 appointment and they started on it the 20th and I got it back on the 26th. I dropped my car off early June 18 for a10:45 appointment and they started on it the 20th and I got it back on the 26th. More

quick and easy Dropped off and picked up when I requested The work I requested was done and Kim was excellent to work with. I will be back. Dropped off and picked up when I requested The work I requested was done and Kim was excellent to work with. I will be back. More

To long of a wait When you called to make the appointment I asked how long it would take and they said not long.i showed up on time at 8:15 am and was told it be at le When you called to make the appointment I asked how long it would take and they said not long.i showed up on time at 8:15 am and was told it be at least 2hours for an oil change other places do it in 15 min. The only reason I stayed because it is a new car and it was the first one More