Jim Butler Chevrolet - Service Center

Doug is great. Doug is the best person I’ve worked with at Jim Butler. Very down to earth and personable. All service was done quickly and they allowed me to pick up Doug is the best person I’ve worked with at Jim Butler. Very down to earth and personable. All service was done quickly and they allowed me to pick up the day after service was finished since I was out of town on business. More

Outstanding customer service! From the rental car check in process to the service updates, everything was quick and easy. Doug Kircher (service writer) was fantastic in keeping u From the rental car check in process to the service updates, everything was quick and easy. Doug Kircher (service writer) was fantastic in keeping us to date on the status of the car and always got back to me if I had a question. That is the best experience I've ever had with a service writer at any dealership! Everything was explained to me in detail and I didn't feel like I was being sold something that my car didn't need. I would highly recommend Jim Butler Chevrolet's service department to anyone, and ask for Doug if he's available! More

Speedy and helpful The service department was friendly and efficient in handling my needs. As I had to move a child seat and several large bags (I am a teacher) from on The service department was friendly and efficient in handling my needs. As I had to move a child seat and several large bags (I am a teacher) from one vehicle into the rental and then back at the completion of service, I appreciate that the service consultants helped keep me organized and make the transition. Thank you for your kindness. More

Very pleasant and efficient. Everyone was friendly. Kayla kept me informed on what was going on with my car and made the arrangements for a loaner car when mine needed to be kept Everyone was friendly. Kayla kept me informed on what was going on with my car and made the arrangements for a loaner car when mine needed to be kept over night. It was by far one of the best service experiences I’ve had. More

Routine Maintenance From the time I pulled into the service bay until I payed the cashier, my service was done in a timely manner. Kim was thorough, courteous and educate From the time I pulled into the service bay until I payed the cashier, my service was done in a timely manner. Kim was thorough, courteous and educated. Waiting area was pleasant! Full of free coffee, water and donuts....not to mention free Wi-Fi and charging. Cashier's are always pleasant and informative!! More

Courtesy and Professionalism The team that I worked with was nothing short of awesome. Friendly and informative, this is my first Chevrolet and this was my first service on my new The team that I worked with was nothing short of awesome. Friendly and informative, this is my first Chevrolet and this was my first service on my new truck. I couldn’t be more pleased with my vehicle and now the staff that will support my vehicle for years to come. Thank you for being great. It is much appreciated. More

Everything was excellent as usual, great coffee Kim is a hard worker and will make sure the job is done right. Fast and detailed work . as usual, great coffee Kim is a hard worker and will make sure the job is done right. Fast and detailed work . More

BS alignment!! When I first arrived I was told my toe end was out and it would cost me $90 to fix, my truck only has 7000 mi on it , I ask why and was told” I may h When I first arrived I was told my toe end was out and it would cost me $90 to fix, my truck only has 7000 mi on it , I ask why and was told” I may have hit a pot hole hard ” I said I didn’t nor do I “off road “ then I was told you never know pot holes are everywhere , first off I’m not an idiot I would of remembered hitting a pot hole of a size that would of possibly knocked my wheels out of alignment. I declined the service and got my oil change . I’m unhappy because I’m being told you sold me a $40000 truck that will loose its alignment when simply hitting a pot hole then trying to charge me $90 to fix it , that is ridiculous! I will not be buying another vehicle from Jim Butler and will also look at another brand that is capable of “maybe hitting a pot hole “ and not requiring a $90 wheel alignment. I feel this was a BS up sale and a money grab when it should of been taken care of absolutely free with an apology and a surprise that my truck lost alignment in less than 7000 miles. More

Great Service Makayla and the team in service and the body shop was awesome. They had my car in and out in no time and insured I was at work on time and picked up. Makayla and the team in service and the body shop was awesome. They had my car in and out in no time and insured I was at work on time and picked up. Marvin is a jewel! More

Oil change, maintenance, emissions The staff was welcoming when I arrived. They asked me if I needed anything from inside my car, let me know where to wait, showed me areas of concern i The staff was welcoming when I arrived. They asked me if I needed anything from inside my car, let me know where to wait, showed me areas of concern in my care and generally took care of me the whole time I was there. More