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4,279 Reviews of Jim Butler Chevrolet - Service Center
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June 06, 2019
Check engine light was on I had an appointment and my car sat for 4 days. I eventually picked it up and took it to a different dealer. They got me in right there and gave me a I had an appointment and my car sat for 4 days. I eventually picked it up and took it to a different dealer. They got me in right there and gave me a rental. More
by pegberger2002
Verified CustomerEmployees Worked With
Mike Johnson
June 05, 2019
Very disappointed Was given a appointment day & time Only to discover that ONLY put me in line to have a service tech look at my car not to start repair Even though Was given a appointment day & time Only to discover that ONLY put me in line to have a service tech look at my car not to start repair Even though I told them when I made the appointment what was wrong with the driver side mirror. I missed two days of work This was not explained to me at the time I made the appointment. My daughter called up at Jim Butler & left a message for the service manager that he did not even respond to I have been a customer for many years & could not believe the experience I had Cathy Berding More
by CATHYBERDING
Employees Worked With
Mike Johnson
June 05, 2019
2 1/2 hour oil change My oil change was scheduled and it took 2 1/2 hours it was originally only gonna take 1 1/2 hours which is still to long for a oil change. When I got My oil change was scheduled and it took 2 1/2 hours it was originally only gonna take 1 1/2 hours which is still to long for a oil change. When I got my vehicle back the seat was moved all the way back as far as it goes and all mirrors were pointed at the ground. Why do you need to screw with the mirrors for an oil change. It was my first oil change with my truck so I didn't have to pay but I will not be back for oil changes that's for sure. More
by afrench0315
Employees Worked With
Melissa Perez
June 04, 2019
Smiley faces of service And the beat rolls on with Jim Butler Chevrolet service. Great to have a personal relationship over 30 years with people you can trust to take care o And the beat rolls on with Jim Butler Chevrolet service. Great to have a personal relationship over 30 years with people you can trust to take care of you right. Love you guys!!! More
by brandel578
Employees Worked With
June 04, 2019
Great Service as always! The service department always make me feel like a valued customer. They do everything within means to accommodate me in certain situations. The shuttl The service department always make me feel like a valued customer. They do everything within means to accommodate me in certain situations. The shuttle drivers are always great too. More
by Bryan
June 04, 2019
Excellent You guys are the best!! I will always do business with you all and I will always send my family there y’all keep my HAPPY You guys are the best!! I will always do business with you all and I will always send my family there y’all keep my HAPPY More
by tbdraper
Employees Worked With
Other Employees :
Mike Gray
June 04, 2019
Terrible service at Jim Butler Chevrolet It took at least 20 minutes for a service tech to ask what I wanted done to my truck. After 3 hours of waiting for a oil change they didn’t tell me It took at least 20 minutes for a service tech to ask what I wanted done to my truck. After 3 hours of waiting for a oil change they didn’t tell me my truck was ready. I walked outside to find it myself. Everyone in the service tech area was playing on there phones. Terrible customer service. I will never go back again. There is a recall on my truck for the brakes not working properly. Jim Butler said sorry you have too many miles on it. I just got the recall letter last month. I’ve almost been in 2 or 3 accidents because of the brakes not working properly. If this is the way Chevrolet is going to treat there loyal customers. I’m never going to buy another G M product again. More
by 68shovelhead
Employees Worked With
Mike Gray
June 04, 2019
Remove nail and fix tire Service Manager jumped in to help check in since it was so busy. Next time I will ask how long the process will take. Kim was very helpful getting m Service Manager jumped in to help check in since it was so busy. Next time I will ask how long the process will take. Kim was very helpful getting me checked out so I wouldn't be late for my 2;00 appointment. More
by mvisintine
Employees Worked With
Other Employees :
Don't remember his name but the service manager
May 31, 2019
No Help Made an appointment on line for Monday. Dropped the car off on Sunday. Received a call Monday that reported they didn't get to the car. Then receiv Made an appointment on line for Monday. Dropped the car off on Sunday. Received a call Monday that reported they didn't get to the car. Then received a call on Tuesday that they didn't get to the car. So we picked up the car that night. No explanation, No offer of discount, No offer of a free car to use. I have bought two cars from Jim Butler. Expected better service. More
by bdon1040
Employees Worked With
Don't remember
May 31, 2019
Brake Pads I had brought my car in two weeks earlier for an oil change and mentioned that my car was making noises and I thought I needed new brake pads. I was I had brought my car in two weeks earlier for an oil change and mentioned that my car was making noises and I thought I needed new brake pads. I was told brakes were fine and to bring it in to have brakes cleaned to take care of noise. Two weeks later I bring it in and am told front rotor was loose and ate through right brake so both front brakes had to be replaced. I had drove on it for two weeks but no way to know if caused damage but two weeks earlier you signed off brakes were fine. Should have just gone elsewhere. More
by Rcs
Employees Worked With
Bill Timmons
