Jim Butler Chevrolet - Service Center

Waiting period Something needs to be done to speed up services being done, especially if its just an oil change and tire rotation. I realize the quality of work is f Something needs to be done to speed up services being done, especially if its just an oil change and tire rotation. I realize the quality of work is far better than Jiffy Lube or Valvoline however I dont believe it should take 2 hours (length of time for this and prior visit). I understand what is involved and I had an alignment as well this time but maybe consider having mechanics strictly for services such as these to get customers in and out quicker. The wait was a complaint I heard many say in the waiting area. More

Service Takes too Long I dropped my Traverse off on a Tuesday night and it was not looked at until Friday. I know they are busy but they need to book their service times a I dropped my Traverse off on a Tuesday night and it was not looked at until Friday. I know they are busy but they need to book their service times a little bit better. I was given a rental/loaner car, but for my car to be there for 2 days and not even looked at is a bit much. More

Just an oil change It took over 2 hours for a scheduled oil change at 11 AM on a Wednesday. This is a little long to wait for an oil change on a brand new car. It took over 2 hours for a scheduled oil change at 11 AM on a Wednesday. This is a little long to wait for an oil change on a brand new car. More

Radio Display Issue They worked with my dealer Acura of Manchester to fix the issue with my radio. Both service centers did an awesome job to resolve this. They worked with my dealer Acura of Manchester to fix the issue with my radio. Both service centers did an awesome job to resolve this. More

Service No issues. Took care of me satisfactorily. Was updated by the service manager on the status of the repair work, Work was completed in a timely manner. No issues. Took care of me satisfactorily. Was updated by the service manager on the status of the repair work, Work was completed in a timely manner. More

great customer service Service manager provided all the info I needed asked a few simple questions. Dealership provided a clean quiet place to wait for my service to be comp Service manager provided all the info I needed asked a few simple questions. Dealership provided a clean quiet place to wait for my service to be completed ( including coffee) I like that they do a multi point inspection, it is great preventive / proactive process., and provides confidence in the mechanical status of my car. There is a chevrolet dealer closer to my house however go a few more minute because I really like the Jim Butler dealership and service center. More

Terrible I had a SCHEDULED oil change. I had to wait two hours for it to be completed. Jiffy lube would have been much faster. When the oil change was compl I had a SCHEDULED oil change. I had to wait two hours for it to be completed. Jiffy lube would have been much faster. When the oil change was completed I was told my car would be close to stall #30. It was raining but when I did find my truck it was blocked in by another car with a service tag so it was a walk back inside in the rain. I finally got my truck but will never go back. It was a disaster ! More

Outstanding The over all experience I've had since I bought my truck has been great,everyone was nice a d went above and beyond my expectation. The over all experience I've had since I bought my truck has been great,everyone was nice a d went above and beyond my expectation. More

Satisfied I use Jim Butler for my truck and purchased a Buick from them, always happy with Mike Johnson’s service. I will check back on my next purchase of ano I use Jim Butler for my truck and purchased a Buick from them, always happy with Mike Johnson’s service. I will check back on my next purchase of another car or truck. More

An A+ for the Jim Butler team! A trip to Jim Butler always means a pleasant, relaxing time for me. Everyone is friendly, polite, and efficient. The work is done promptly, professio A trip to Jim Butler always means a pleasant, relaxing time for me. Everyone is friendly, polite, and efficient. The work is done promptly, professionally, and with no hassle. More