Jim Butler Chevrolet - Service Center

Poor customer service from upper management and GM My vehicle had been in the shop for almost 3 months and when I was suddenly told I needed to pick up right away to avoid being charged (even though th My vehicle had been in the shop for almost 3 months and when I was suddenly told I needed to pick up right away to avoid being charged (even though the vehicle hadn’t been fixed), the vehicle was dead when i arrived to pick up ,and I know it had been since the end of January. I had to return the next day after the battery had to be replaced. I accepted it after being told the dealership could only do so much and GM was no longer covering the service loaner. I reached out to Bill the director of service after I got my vehicle via email to let him know my rim was scratched and the door handle was not put back on correctly from being dead. It had been a week since my emails with no reply so I reached out to Bill Timmons with no response and again today to Bill the director. He did pick up and was short with me, cut me off when I talked, told me he had received my email, questioned me where I was with a buy back and then said he’d reach out to me when he can fix my vehicle. I’m also supposed to be receiving a few documents like my window sticker I never saw or received with the purchase of my vehicle. It’s been over a week and still not word on that or any of the other documents. I feel like I’m being singled out now and I am not being helped because I’ve experienced a lot of issues with my new vehicle, which is not my fault, and I shouldn’t be treated badly because of it. Had Bill simply replied to my email a week ago acknowledging the unresolved issues I would not be leaving this review right now. The staff working the evening I went to pick up my vehicle when it was dead was very nice and understanding. They were very apologetic for the vehicle being dead and all of the other issues. Bill Timmons and the car rental girl and the guy pulling around the vehicles were all top notch with their customer service. I changed my review to 5 stars since Jim Butler has rectified my issues with my wheel and door handle. Mike was my last service advisor and was great to work with! More

Task Accomplished The work was completed in a timely manner, less than 2 hours. An employee came to me regarding my tires, as I requested they look at a tire that was l The work was completed in a timely manner, less than 2 hours. An employee came to me regarding my tires, as I requested they look at a tire that was leaking, stating I needed new tires and she had an estimate in hand as well. I chose not to get tires at this time, went and got second opinions who also verified that new tires were needed. Even though Jim Butler would do a price matching, I purchased tires elsewhere. More

Transmission 2016 Bill Timmons provided us excellent service and experience. Bill kept us informed of the status of the truck and the new transmission. He was a very p Bill Timmons provided us excellent service and experience. Bill kept us informed of the status of the truck and the new transmission. He was a very positive influence because I have not been very satisfied with some of my previous experiences at Jim Buter. More

Were very thorough in assessing the issues with my Traverse. We appreciate how thorough the mechanic was when locating the issue. The following is just a suggestion....after spending over $2,000 on repairs that We appreciate how thorough the mechanic was when locating the issue. The following is just a suggestion....after spending over $2,000 on repairs that of course were not covered under the extended warranty it would be such a great customer service edge to have had my car washed and vacuumed. My son-in-law works in another market and whenever customers have work done before a customer picks up the vehicle they detail it...it is something that keeps customers coming back opposed to going to a repair shop even after warranty has expired. Thank you, Robin Chestnas More

Taking care of customers Scott Johnson and the service department took care of a small blemish in my new truck. It Looks perfect! All of the Jim Butler group go out of there w Scott Johnson and the service department took care of a small blemish in my new truck. It Looks perfect! All of the Jim Butler group go out of there way to take care of there customers better then any car dealer I have ever dealt with. More

New Truck Purchase and Running Board Installation Chris did a great job of taking care of me from the initial purchase of the new vehicle to helping with my accessory installation a month after purcha Chris did a great job of taking care of me from the initial purchase of the new vehicle to helping with my accessory installation a month after purchasing the vehicle. He's Great! More

Great service I love how good they take good care of my car and how they want to make sure I'm happy! I like how they have great deals on cars I love how good they take good care of my car and how they want to make sure I'm happy! I like how they have great deals on cars More

It was ok. I made an appointment to get some trim fixed that was lifted on my brand new car. I got there and was sitting in the waiting room when someone came an I made an appointment to get some trim fixed that was lifted on my brand new car. I got there and was sitting in the waiting room when someone came and told me that they didn’t have the part so I would have to make another appointment. More

Good experience! Good experience, work was done in a timely manner. Everyone was pleasant The donuts were a nice touch and the coffee was very good. I Good experience, work was done in a timely manner. Everyone was pleasant The donuts were a nice touch and the coffee was very good. I More

A no hassle repair done right Service advisor, Kim, excellent. Time to complete job (water pump), very good. Tech was obviously good and careful. The car was clean inside, outsi Service advisor, Kim, excellent. Time to complete job (water pump), very good. Tech was obviously good and careful. The car was clean inside, outside and under the hood. More