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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,281 Reviews

4,281 Reviews of Jim Butler Chevrolet - Service Center

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March 21, 2019

Poor customer service from upper management and GM My vehicle had been in the shop for almost 3 months and when I was suddenly told I needed to pick up right away to avoid being charged (even though th More

by Ajfijan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Van Iwaarden
Mar 22, 2019 -

Jim Butler Chevrolet responded

We're sorry to hear that you feel this way after this long road of trying to work with you and support you in our efforts with working with GM, Amanda. As we discussed with you, the reason we recommended that you pick up your vehicle was because GM was no longer covering your rental charges while they are determining whether or not to buy back your vehicle. You were welcome to continue renting a vehicle, but it would be at charge to you. As we discussed, we are able to take care of the tire and the handle is very simple to pop back in. We're glad our team took good care of you when you came in to pick up. As previously requested, if you have problems at the dealership or would like to discuss further, please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017, as she is the best contact for you at the dealership. Please let her know the list of documents that you are requesting so she can provide you with them.

March 14, 2019

Task Accomplished The work was completed in a timely manner, less than 2 hours. An employee came to me regarding my tires, as I requested they look at a tire that was l More

by mmiles5439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Mar 14, 2019 -

Jim Butler Chevrolet responded

Thank you for your review! We're glad we were able to take care of your vehicle quickly and kept you informed on what your vehicle needed! We're always here to help and we appreciate your business. See you next time!

March 12, 2019

Transmission 2016 Bill Timmons provided us excellent service and experience. Bill kept us informed of the status of the truck and the new transmission. He was a very p More

by dansangster
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Mar 12, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Bill is truly an asset to our team! We're glad he was able to turn your impression of the dealership around. We look forward to working with you again in the future!

March 12, 2019

Were very thorough in assessing the issues with my Traverse. We appreciate how thorough the mechanic was when locating the issue. The following is just a suggestion....after spending over $2,000 on repairs that More

by RCHESTNAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla
Mar 12, 2019 -

Jim Butler Chevrolet responded

Thank you for your review, Robin! We appreciate your suggestion! We do detail vehicles after repair, upon request. However, due to the very high volume of customers we have, we are unable to detail every vehicle automatically. To make up for this, we do give our service customers car wash coupons on check out. If you did not receive yours, please reach out to us so we can send you some!

March 12, 2019

Taking care of customers Scott Johnson and the service department took care of a small blemish in my new truck. It Looks perfect! All of the Jim Butler group go out of there w More

by kobyperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Johnson
Mar 12, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 11, 2019

New Truck Purchase and Running Board Installation Chris did a great job of taking care of me from the initial purchase of the new vehicle to helping with my accessory installation a month after purcha More

by nclark11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox, Mike Johnson
Mar 11, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us- and we agree, Chris is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

March 09, 2019

Great service I love how good they take good care of my car and how they want to make sure I'm happy! I like how they have great deals on cars More

by cmodray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Johnson, Mike Brewer
Mar 11, 2019 -

Jim Butler Chevrolet responded

Thank you for your great review! We’re so happy you enjoyed working with our team and we can’t wait to have you back at the dealership!

March 09, 2019

It was ok. I made an appointment to get some trim fixed that was lifted on my brand new car. I got there and was sitting in the waiting room when someone came an More

by brittanycrump4@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Mar 11, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Brittany. We're sorry it took us longer than it should have to find out that we needed to order in the part. We hope your future visits are more efficient and pleasant. We do sincerely appreciate your business and the opportunity to improve!

March 09, 2019

Good experience! Good experience, work was done in a timely manner. Everyone was pleasant The donuts were a nice touch and the coffee was very good. I More

by jackiecrestwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn''t catch the names, but they were all nice.
Mar 11, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback and our business, Jackie! We're so glad you enjoyed the refreshments and working with our team! We're always here to help!

March 09, 2019

A no hassle repair done right Service advisor, Kim, excellent. Time to complete job (water pump), very good. Tech was obviously good and careful. The car was clean inside, outsi More

by tholderle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

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