Jim Butler Chevrolet - Service Center

Great customer service and friendly staff , clean environment knowledgeable staff and free donuts and coffee what more could you ask for affordable price a customer service and friendly staff , clean environment knowledgeable staff and free donuts and coffee what more could you ask for affordable price and great waiting area for adults and kids More

Appointment kept on time. I appreciate on time appointment and clean waiting area with coffee and Wi-Fi. Advice and information from the service tech was helpful. Overall good I appreciate on time appointment and clean waiting area with coffee and Wi-Fi. Advice and information from the service tech was helpful. Overall good impression. More

Expensive visit for an oil change and tire rotation First off service advisor I had was rude. No shuttle service available. Overpriced for oil change $68 for a car oil change. I was told by cashier reas First off service advisor I had was rude. No shuttle service available. Overpriced for oil change $68 for a car oil change. I was told by cashier reason price was so high is because they use synthetic oil. That’s crap because I can get my cars oil change cheaper at another dealership. Also, they don’t send out any coupons. I was informed they are all online but probably none for oil change. Will not be back to this dealership ever again. More

Fantastic Customer Service I worked with Kim Hausmann to get my vehicle set up for an oil change. She was incredibly personable and friendly and helped me find the right deal fo I worked with Kim Hausmann to get my vehicle set up for an oil change. She was incredibly personable and friendly and helped me find the right deal for my current mileage. More

Service Very satisfied with everyone there. Didn't seem like I was there very long. Had a few cups of coffee. Visited with my Sales Rep. Very satisfied with everyone there. Didn't seem like I was there very long. Had a few cups of coffee. Visited with my Sales Rep. More

Disappointed Pretty disappointed. I dropped my suburban off on a Sunday evening for a 7:45 AM Monday appt. received a call at 9am the next day and the advisor told Pretty disappointed. I dropped my suburban off on a Sunday evening for a 7:45 AM Monday appt. received a call at 9am the next day and the advisor told me that my car wouldn’t even be looked at until Tuesday. So what was the point me me dropping my car off? If I had known that I would have never dropped my car off there in the first place. More

Battery Replacement When I made the appointment, I was not told it would be a 90 test. Good thing I brought something to do while I waited. After the initial run of the When I made the appointment, I was not told it would be a 90 test. Good thing I brought something to do while I waited. After the initial run of the test, they had to run it again. I hadn't any idea how long I was going to be there. Then, out of the blue they come to tell me I was done. They didn't tell me if my battery had been replaced or not. I had to ask. I am grateful for the service they do but it is always a long wait when I take my vehicle to them. I would always recommend taking my Chevy to them but would also recommend leaving it with them for the day. More

Questionable Service I asked them to look at my brake fluid. Was told that the tech reported that "brake caliper bleeder pulled threads from the caliper" when they were ch I asked them to look at my brake fluid. Was told that the tech reported that "brake caliper bleeder pulled threads from the caliper" when they were checking. As a result, I had to get a new caliper installed. The Associate apologized (like it was the techs mistake) but then proceeded to bill me $137 for the parts (a new caliper & valve kit) - and then hit me with a labor charge. Not sure I'll be taking my car back here for service - every time I take my vehicle here, they always seem to fabricate a problem/mistake and then hit me with a big bill. Isn't right. More

Customer Service The Customer Service Representative (Kayla) who signed me in and kept me updated on the status of my vehicle was superior. One of the best I have eve The Customer Service Representative (Kayla) who signed me in and kept me updated on the status of my vehicle was superior. One of the best I have ever worked with. At the time of sign in she told me a time frame she would call me each day my car was there to update me on my vehicle, even if she had nothing to report. I totally appreciated that; it was better for both of us. I didn't call her and ask her the status of my vehicle and I knew what to expect. I know we get side tracked in our jobs, but if everyone did this I feel our time would be better used. Kayla made sure I understood what was going on with my car and as a person who knows nothing about cars it helped me understand the process a little more. Again excellent customer service. More

Great Service I called as soon as problem occurred they said bring it explained process ,called everyday to keep me informed as to how repair was going.overall grea I called as soon as problem occurred they said bring it explained process ,called everyday to keep me informed as to how repair was going.overall great experience More