Jim Butler Chevrolet - Service Center

Customer service - Parts dept Andrew was very friendly and helpful when I went in to buy a cargo mat for my trunk. He helped me apply my Chevy Reward vouchers to my purchase. Andrew was very friendly and helpful when I went in to buy a cargo mat for my trunk. He helped me apply my Chevy Reward vouchers to my purchase. More

Super Fast Service! I just moved back to the area and went in for 3 recalls that I had just not taken the time to take care of. I thought they would have my car for a we I just moved back to the area and went in for 3 recalls that I had just not taken the time to take care of. I thought they would have my car for a week, but it only took one day. From the time I called in to speak with Heather (who was super helpful) to the time I picked up my car- they were all fast, friendly and courteous! Greg was great to work with and I appreciate his friendly attitude and kindness! I will definitely use Jim Butler Chevy for oil changes now and other service needs. Thanks guys! I really appreciate it! More

This time my experience was pleasant. This time my experience was great. I was in and out in a few hours to replace the water pump. Kim is amazing, if not for her I don't know what I would This time my experience was great. I was in and out in a few hours to replace the water pump. Kim is amazing, if not for her I don't know what I would do. More

Quick and Effecient They always get my Equinox through the service process quick and they make it easy for me to wait. It is always explained what needs to be completed They always get my Equinox through the service process quick and they make it easy for me to wait. It is always explained what needs to be completed for maintenance and I have the final approval. More

The People at Jim Butler are the reason I keep coming back Kim Hausmann is an exceptional individual. Her customer service skills are in perfect balance with her knowledge of Chevrolet products and services. Kim Hausmann is an exceptional individual. Her customer service skills are in perfect balance with her knowledge of Chevrolet products and services. I trust Kim to advise me on what needs to be done to my vehicle and know that she has my interest and safety at heart. The rest of the JB service team is exceptional and on those rare occasions when Kim is unavailable I know that I am getting the service and professionalism that all JB customers deserve and expect. More

Robbery! If you feel like getting taken advantage of and paying way more than you would have to at other dealerships then go to Jim butler Chevrolet. They want If you feel like getting taken advantage of and paying way more than you would have to at other dealerships then go to Jim butler Chevrolet. They wanted to charge me $100 more for a part then 3 other dealerships. Also wanted $230 for the install of a part that I installed in 15 minutes. Ridiculous! We will never buy here again. Get ripped off at Butler. More

Check engine light was on Mike Johnson was my service coordinator and was very professional and polite. I brought my car in on 01/15 with a scheduled service appointment, my c Mike Johnson was my service coordinator and was very professional and polite. I brought my car in on 01/15 with a scheduled service appointment, my car sat on the lot until 01/17 before it was even given a diagnostic check. I feel that is unacceptable, I was told the service department was behind because of the previous weeks snow...if that was the case I should have been called Monday and asked not to drop car off until it could be looked at on Thursday. There was no excuse for my car to just sit on your lot until Thursday. I spoke with Bill VanWaarden, upon picking my car up on 01/18, my impression from that conversation is that he really could care less!! He compared my car service to an ER visit.. " a broken arm is not as severe as a heart attack"....SERIOUSLY....I am a registeredd nurse who works in surgery, I am well aware of prioritizing, but a car sitting on a lot for two days was not even diagnosed...actually it was a HEART ATTACK because it needed a lot of work!!!!! More

Easy customer service I was traveling within their trade area when I suddenly needed vehicle service. Not purchasing my vehicle from them made me wonder if they would help I was traveling within their trade area when I suddenly needed vehicle service. Not purchasing my vehicle from them made me wonder if they would help me or not. They were glad I stopped and took good care of me, even gave me a loaner vehicle for me to drive 60 miles home and back the next day when my vehicle service was complete. More

Great customer service Everyone was very courteous and the wait time was so minimal. Kim even told me to be careful going home because there was ice that night. I couldn't a Everyone was very courteous and the wait time was so minimal. Kim even told me to be careful going home because there was ice that night. I couldn't ask for a better experience! More

1st Oil Change I had a wonderful experience as always, short wait time, excellent service, and also received tire rotation and fluid check which I didn’t realize was I had a wonderful experience as always, short wait time, excellent service, and also received tire rotation and fluid check which I didn’t realize was included. I received a full personal face to face update after the service and was on my way with a free car wash! More