Jim Butler Chevrolet - Service Center

Customer Service The Customer Service Representative (Kayla) who signed me in and kept me updated on the status of my vehicle was superior. One of the best I have eve The Customer Service Representative (Kayla) who signed me in and kept me updated on the status of my vehicle was superior. One of the best I have ever worked with. At the time of sign in she told me a time frame she would call me each day my car was there to update me on my vehicle, even if she had nothing to report. I totally appreciated that; it was better for both of us. I didn't call her and ask her the status of my vehicle and I knew what to expect. I know we get side tracked in our jobs, but if everyone did this I feel our time would be better used. Kayla made sure I understood what was going on with my car and as a person who knows nothing about cars it helped me understand the process a little more. Again excellent customer service. More

Questionable Service I asked them to look at my brake fluid. Was told that the tech reported that "brake caliper bleeder pulled threads from the caliper" when they were ch I asked them to look at my brake fluid. Was told that the tech reported that "brake caliper bleeder pulled threads from the caliper" when they were checking. As a result, I had to get a new caliper installed. The Associate apologized (like it was the techs mistake) but then proceeded to bill me $137 for the parts (a new caliper & valve kit) - and then hit me with a labor charge. Not sure I'll be taking my car back here for service - every time I take my vehicle here, they always seem to fabricate a problem/mistake and then hit me with a big bill. Isn't right. More

Expensive visit for an oil change and tire rotation First off service advisor I had was rude. No shuttle service available. Overpriced for oil change $68 for a car oil change. I was told by cashier reas First off service advisor I had was rude. No shuttle service available. Overpriced for oil change $68 for a car oil change. I was told by cashier reason price was so high is because they use synthetic oil. That’s crap because I can get my cars oil change cheaper at another dealership. Also, they don’t send out any coupons. I was informed they are all online but probably none for oil change. Will not be back to this dealership ever again. More

Appointment kept on time. I appreciate on time appointment and clean waiting area with coffee and Wi-Fi. Advice and information from the service tech was helpful. Overall good I appreciate on time appointment and clean waiting area with coffee and Wi-Fi. Advice and information from the service tech was helpful. Overall good impression. More

Service of Chevy Cruze Dealership has always treated us great, For this one, 2 items were addressed. 1 under warranty and 1 not under warranty. Car has 80K on it. Repairs w Dealership has always treated us great, For this one, 2 items were addressed. 1 under warranty and 1 not under warranty. Car has 80K on it. Repairs were made quickly and I was back on the road. Thanks. More

Best ever The service that I received was the best ever Kim was very helpful and took the extra time to explain every that was needed and what and when the next The service that I received was the best ever Kim was very helpful and took the extra time to explain every that was needed and what and when the next warranty maintenance is due and I would rate her a solid 10 on her service More

Long wait Had a 930am appt. On Tuesday. Although I was told they had a preliminary look at it, it was two days before they actually worked on it. If I had an ap Had a 930am appt. On Tuesday. Although I was told they had a preliminary look at it, it was two days before they actually worked on it. If I had an appointment why did it sit there two days? By the time I received a quote there was no time to finish the needed repairs before the weekend trip we were taking. I ended up having to rent a car. I took the vehicle home at that point. Not sure when or if I will return for the repairs. I do not see any of the names of the people I dealt with below More

De-flated by a Bolt Called in to set an appointment because I was nearby. Not my usual place to go since I am a Jim Butler Kia customer, but I knew I couldn't make it wi Called in to set an appointment because I was nearby. Not my usual place to go since I am a Jim Butler Kia customer, but I knew I couldn't make it with my tired unable to hold air. Got to Jim Butler Chevrolet and was pulled right in. They helped me get a new tire, rental during my wait, and of course coffee and donuts (it's the Jim Butler way). I had a good experience and will be back. More

Great Service I called as soon as problem occurred they said bring it explained process ,called everyday to keep me informed as to how repair was going.overall grea I called as soon as problem occurred they said bring it explained process ,called everyday to keep me informed as to how repair was going.overall great experience More

New Battery Everyone was awesome on one of the coldest days of the year. Kim was great in getting things organized and the job was done. Donnie made sure everythi Everyone was awesome on one of the coldest days of the year. Kim was great in getting things organized and the job was done. Donnie made sure everything moved along in a way that was the least impactful to me. Thanks again, everyone. More