Jim Butler Chevrolet - Service Center

Awesome! Bill Timmons is my service advisor! He is absolutely AMAZING! He has helped me in every way he can. He’s taking such good care of my car EVERYTIME I w Bill Timmons is my service advisor! He is absolutely AMAZING! He has helped me in every way he can. He’s taking such good care of my car EVERYTIME I went! I highly recommend bill! More

Horrible service ! Wasn’t informed by Greg that warranty was out on the car. Had a major attitude ! Will never buy another car at Butler !! , ask if a rental car could b Wasn’t informed by Greg that warranty was out on the car. Had a major attitude ! Will never buy another car at Butler !! , ask if a rental car could be provided , he said yes . Called me Monday and said the car was out of warranty and it was going to cost around $450 and would have to pay for the rental . And after a long discussion he didn’t charge me for the rental , and acted like he did me a major favor , so Thursday the check engine light is coming back on , and car is running the same way it did . I’ve bought a brand new 2015 SS camaro , a new 2017 Malibu , my mom bought a new Chevy equinox a few years ago . I was Getting ready to trade the camaro in a for a new truck ! That’s definitely not going to happen now , I will go else where . Also calling GM directly and making a compliant about Jim Butler Chevy ! More

Very good service, the department runs extremely efficient I had a 1000 scheduled appointment to have a DVD screen fixed in my 2016 suburban. It took about 3 hours to diagnose and confirm a replacement part w I had a 1000 scheduled appointment to have a DVD screen fixed in my 2016 suburban. It took about 3 hours to diagnose and confirm a replacement part was needed. The dealership did NOT have a replacement on-site or nearby. A new part would be in the next day. Kim arranged for me to get a rental at no charge and sent me on my way. I received a call the next day the vehicle was ready, went it, got the Suburban and all is good. More

Oil change Just a routine oil change and tire rotation. Everything went well and they were very timely. Kim knows her stuff! I will continue to go to Jim Butle Just a routine oil change and tire rotation. Everything went well and they were very timely. Kim knows her stuff! I will continue to go to Jim Butler for my all my New car needs and service needs! More

Great service check! Had to take my car in for its second routine appt. everyone there was great from the time I took it in, waited for it, and finished up. Had to take my car in for its second routine appt. everyone there was great from the time I took it in, waited for it, and finished up. More

Oil change They did the check points and found I possibly need a water pump. I had it replaced by you last time. I thought when you replace a part it’s under war They did the check points and found I possibly need a water pump. I had it replaced by you last time. I thought when you replace a part it’s under warranty no matter how long you had it installed . Now you say I have to pay. I dont think that’s right. When other places honor there warranty. More

Oil change number 2 Everyone I dealt with was polite and professional the oil change lamp very fast I I only have time for one cup of coffee. Thank you Everyone I dealt with was polite and professional the oil change lamp very fast I I only have time for one cup of coffee. Thank you More

Truck work done Told them that i was having issues with my trailer break system and they recommend i drop it off for a day or two so someone can take a look at it. Wo Told them that i was having issues with my trailer break system and they recommend i drop it off for a day or two so someone can take a look at it. Worked out well since i was going out of town for a couple of days. They fixed the system in the time frame they said they would which made me very happy. More

Recall and general check Your team worked hard to get my car back quickly. It was for a recall on wiper issue. I also asked them to check over my car since my extended warra Your team worked hard to get my car back quickly. It was for a recall on wiper issue. I also asked them to check over my car since my extended warranty is expiring on 2/23/19. They indicated they did that and found nothing. While driving home my tire pressure light came on indicating 2 tires, one in front and one in rear, were low on air pressure. I had to wait till the next morning to air in my tires. Now my car is hesitating while I accelerate. I am in the process of bring it back for service. I realize that sometimes things like this occur, but it is very frustrating to have the car towed. Now I will have to get someone to take me to get the car once it is ready from your service department. More