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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,258 Reviews

4,258 Reviews of Jim Butler Chevrolet - Service Center

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January 21, 2019

Oil change, transmission flush, recall! Everything went well, you have some construction going on in the service department that kind of makes things a little congested and I think with the More

by rdhertel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Estes
Jan 22, 2019 -

Jim Butler Chevrolet responded

Thank you for your business and your feedback! We're sorry to hear that the construction that we are in the middle of cause delays for your check in process. We sincerely appreciate your patience and hope that the next time you come in, you will be able to experience the streamlined check in/check out process the construction will provide us! Safe travels.

January 21, 2019

Oil change For The most part Jim Butler is awesome but this particular time was not that great I came in for an oil change and tire rotation and they never com More

by gmainedesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 22, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback and repeat business. We're certainly concerned about work that you paid for not being completed. We take the reputation of the quality of our work very seriously. Unfortunately, we are not able to see your name to look into the matter further to see if there is another possible explanation, such as the technician already having a key that would work to service your tires. Additionally, if we did not complete this service we want to everything we can to make it right. Please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

January 21, 2019

service has always been outstanding. We have purchased four vehicles from Butler in the last 10 years. We wouldn’t waste our time with a company that didn’t treat us right! Butler has More

by debbibrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson, Mike Brewer
Jan 22, 2019 -

Jim Butler Chevrolet responded

WOW! Thank you so much for your kind words and repeat business, Debbi! We sincerely appreciate the opportunity to work with you and we look forward to continuing to do so for another 10 years and beyond! Safe travels!

January 19, 2019

Oil change Great, easy service! Super quick and convenient. In and out super quick, they did an awesome job on my car and made it painless. Loved the shop! More

by alexandria_tindall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson, Michael Harmon
Jan 21, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

January 18, 2019

I love Jim Butler Everytime I come in the experience is great. Everyone is super nice and it’s usually not a long wait. Plus there are donuts and water. More

by brittanytrammell29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 18, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review, Brittany! We think you're great, too! We're always here to help in any way we can. See you next time!

January 18, 2019

Quick and Easy! Doug was very friendly and made my first experience with Jim Butler quick and easy. Thank you for making my experience a great one! I would highly rec More

by jskaggs42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas kircher
Jan 18, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words and recommendation! We'll make sure to let Doug know that he did a great job. We look forward to seeing you next time! Safe travels!

January 16, 2019

Seat trim repair Mike Johnson is always very friendly and helpful answering all questions in detail. The repair work was done quickly and professionally. I was back i More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 16, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

January 16, 2019

Great experience Jim Butler Chevy in Fenton has never steered me wrong. They always go beyond making sure that I am satisfied during every appointment I have had. I wi More

by kimberlyj2488
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business, Kimberly! While we wish you didn't have to drive so far, we're honored to provide you with the excellent service you've come to expect from us and we look forward to working with you for many years to come! See you next time!

January 16, 2019

Quick service The work being done was explained to me in detail, and i was also informed that no other service would be needed according to the schedule. The work More

by joeschmid1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2019 -

Jim Butler Chevrolet responded

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again next time!

January 16, 2019

Friendly Nice service area. Checked me right in and got me settled in the waiting room while I got my oil changed. Offered snacks and coffee. More

by cecilialsprecher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 17, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

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