Jim Butler Chevrolet - Service Center

Check engine light was on Mike Johnson was my service coordinator and was very professional and polite. I brought my car in on 01/15 with a scheduled service appointment, my c Mike Johnson was my service coordinator and was very professional and polite. I brought my car in on 01/15 with a scheduled service appointment, my car sat on the lot until 01/17 before it was even given a diagnostic check. I feel that is unacceptable, I was told the service department was behind because of the previous weeks snow...if that was the case I should have been called Monday and asked not to drop car off until it could be looked at on Thursday. There was no excuse for my car to just sit on your lot until Thursday. I spoke with Bill VanWaarden, upon picking my car up on 01/18, my impression from that conversation is that he really could care less!! He compared my car service to an ER visit.. " a broken arm is not as severe as a heart attack"....SERIOUSLY....I am a registeredd nurse who works in surgery, I am well aware of prioritizing, but a car sitting on a lot for two days was not even diagnosed...actually it was a HEART ATTACK because it needed a lot of work!!!!! More

Quick and Effecient They always get my Equinox through the service process quick and they make it easy for me to wait. It is always explained what needs to be completed They always get my Equinox through the service process quick and they make it easy for me to wait. It is always explained what needs to be completed for maintenance and I have the final approval. More

1st Oil Change I had a wonderful experience as always, short wait time, excellent service, and also received tire rotation and fluid check which I didn’t realize was I had a wonderful experience as always, short wait time, excellent service, and also received tire rotation and fluid check which I didn’t realize was included. I received a full personal face to face update after the service and was on my way with a free car wash! More

Great customer service Everyone was very courteous and the wait time was so minimal. Kim even told me to be careful going home because there was ice that night. I couldn't a Everyone was very courteous and the wait time was so minimal. Kim even told me to be careful going home because there was ice that night. I couldn't ask for a better experience! More

Easy customer service I was traveling within their trade area when I suddenly needed vehicle service. Not purchasing my vehicle from them made me wonder if they would help I was traveling within their trade area when I suddenly needed vehicle service. Not purchasing my vehicle from them made me wonder if they would help me or not. They were glad I stopped and took good care of me, even gave me a loaner vehicle for me to drive 60 miles home and back the next day when my vehicle service was complete. More

Service Doug the service writer is always kind and makes things as easy as possible. While, making sure I know what's best for my car. So I can make sure that Doug the service writer is always kind and makes things as easy as possible. While, making sure I know what's best for my car. So I can make sure that my car is well cared for. More

Slow, Slow Slow! Every time I have gone there for anything. I was told to drop my car off at 8:15 am on a Wednesday and told that I must be there at that time so my service representative could meet with me. I I was told to drop my car off at 8:15 am on a Wednesday and told that I must be there at that time so my service representative could meet with me. I had a check engine light on, and wanted my oil changed and tires rotated. In short they did not even look at my car until Friday. I had a rental, but a snow storm was moving in. I didn't get my car back until the following Tuesday. Overall, many people milling around doing not much, all very friendly. The mechanical work is good, if they can get to it. The show room was full of cubicles, only two cars in it in January. I don't know what the deal is, but the overhead must be very high. I will not be bringing the vehicle back, nor will I purchase a vehicle from this dealer. It seems your running some kind of rental car scam. More

oil change i have been to other chevrolet dealers for oil change etc.. when the job was completed my car was washed and vacuumed wasnt done here , not happy with i have been to other chevrolet dealers for oil change etc.. when the job was completed my car was washed and vacuumed wasnt done here , not happy with that , disappointed. More

Oil Change I had an appointment for an oil change & I was taken on time and it took a little over an hour, which I expected. Everything went well. Easy peasy! I had an appointment for an oil change & I was taken on time and it took a little over an hour, which I expected. Everything went well. Easy peasy! More

Awesome service. Thanks for helping me with my vehicle. You guys did a great job and I was really satisfied. Definitely will be back again. Thank you. Thanks for helping me with my vehicle. You guys did a great job and I was really satisfied. Definitely will be back again. Thank you. More