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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,314 Reviews

4,314 Reviews of Jim Butler Chevrolet - Service Center

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January 30, 2019

Great service check! Had to take my car in for its second routine appt. everyone there was great from the time I took it in, waited for it, and finished up. More

by AMYP02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names but they were all great!
Jan 30, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

January 30, 2019

Oil change Just a routine oil change and tire rotation. Everything went well and they were very timely. Kim knows her stuff! I will continue to go to Jim Butle More

by laurie1460
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Marshall
Jan 30, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

January 30, 2019

Oil change They did the check points and found I possibly need a water pump. I had it replaced by you last time. I thought when you replace a part it’s under war More

by mezinis3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Jan 30, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mr. Mezinis. We understand your frustration in having to pay for another water pump for your vehicle. We're very glad your last water pump was under warranty so you didn't have to pay for it! Unfortunately, since it was installed it has been over a year and you have driven 26,740 miles. All vehicle manufacturers have a 12 month/12,000 mile standard warranty (with few exceptions to specific engines, transmissions, etc.). We wish you would have been under warranty, too, but unfortunately we do not have the power to extend warranties that GM has issued. Please let us know if there is anything we else we can try to do to help you.

January 29, 2019

Great Customer Service I was having a problem with my car. They immediately got me in. Mike Johnson kept me informed daily. And my car came back CLEAN! More

by gkmsix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 29, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're so glad Mike took great care of you and got your car back to you even better than you left it! See you next time & safe travels!

January 29, 2019

A waste of time I drive almost a whole hour down there to get my first change on my car and none of my tires meet the requirements of 35 More

by toshasp94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla
January 28, 2019

Great service and help with warranty Bill Timmons helped me out tremendously with getting my oil pump and motor repaired under my drivetrain warranty and getting me into a rental as quick More

by JOSHHICKS31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Jan 28, 2019 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you and got you the car you wanted at the price you needed! We look forward to working with you again next time!

January 28, 2019

Onstar Report Onstar reported that there was a problem with either the motor or transmission on my 2019 Tahoe. I am not an associate with any dealership in the m More

by john46c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wucher
Jan 28, 2019 -

Jim Butler Chevrolet responded

Thank you for your review, John! We're more than happy to take a look at that for you if we haven't already! Please reach out to our service department to schedule a time to get that looked at, if needed. Safe travels!

January 28, 2019

Mechanical Issues Resolved I took my car in because it was driving funny and the check engine light was on. Everyone was extremely nice and knowledgeable. My car had a bunch o More

by amandajbradford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

January 26, 2019

Awesome service experience, treated with kindness & respect. Bill and Kim are awesome and should know that. Treated us like Family and that says a lot. Best Dealership I have ever been to. Thanks Jim Butler Dea More

by timbaer1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Jan 28, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your business and your kind words! We're so glad our team too such great care of you. We're always here to help!

January 25, 2019

Awesome Job They were extremely knowledgeable. They were able to help get me back on the road quick. They were able to get it done in the time quoted. More

by MCORRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
Jan 25, 2019 -

Jim Butler Chevrolet responded

We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

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