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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,293 Reviews

4,293 Reviews of Jim Butler Chevrolet - Service Center

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January 21, 2019

service has always been outstanding. We have purchased four vehicles from Butler in the last 10 years. We wouldn’t waste our time with a company that didn’t treat us right! Butler has More

by debbibrader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson, Mike Brewer
Jan 22, 2019 -

Jim Butler Chevrolet responded

WOW! Thank you so much for your kind words and repeat business, Debbi! We sincerely appreciate the opportunity to work with you and we look forward to continuing to do so for another 10 years and beyond! Safe travels!

January 21, 2019

Service man very fry and helpful. Service advisor kept me in the loop on what the status of vehicle was. Called daily with updates. Seemed very knowledgeable with what was the issu More

by SLDDIERKES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 22, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're so glad Mike took such great care of you for your visit with us and made sure that you were comfortable and fully informed throughout the process. You are absolutely welcome to request to work with him going forward and ensure that you have all positive experiences going forward. We hope to work with you again.

January 21, 2019

Oil change Was done in about 45 mins and was in and out. Was able to talk to a salesman while I waited and talked about a purchuse I am looking to make in the f More

by mizzoutigers47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
Jan 22, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help whenever you're ready to move forward or if you have any additional questions! See you next time.

January 21, 2019

Oil change, transmission flush, recall! Everything went well, you have some construction going on in the service department that kind of makes things a little congested and I think with the More

by rdhertel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Estes
Jan 22, 2019 -

Jim Butler Chevrolet responded

Thank you for your business and your feedback! We're sorry to hear that the construction that we are in the middle of cause delays for your check in process. We sincerely appreciate your patience and hope that the next time you come in, you will be able to experience the streamlined check in/check out process the construction will provide us! Safe travels.

January 21, 2019

Excellent service It is nice that a service advisor has been assigned to customers as they get to know that customer. I have had Kim as my advisor and really enjoy work More

by dianelinck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Diane! We're so glad you love working with Kim! We're always here to help and look forward to working with you in the future!

January 21, 2019

Oil change For The most part Jim Butler is awesome but this particular time was not that great I came in for an oil change and tire rotation and they never com More

by gmainedesigns
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 22, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback and repeat business. We're certainly concerned about work that you paid for not being completed. We take the reputation of the quality of our work very seriously. Unfortunately, we are not able to see your name to look into the matter further to see if there is another possible explanation, such as the technician already having a key that would work to service your tires. Additionally, if we did not complete this service we want to everything we can to make it right. Please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

January 21, 2019

Recall Everyone was very friendly. My experience at this dealership was top notch and I recommend everyone take a trip to Jim butler chevrolet I recently los More

by tamfinn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson, Chris Brinley
Jan 22, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review and recommendation! We truly care about our customers and we're so glad that showed during your visit with us. We're so sorry for your loss but we are always here to help the best we can. Thank you for being a part of the Jim Butler Family!

January 21, 2019

My car They had my car for 3 days in service. My car was in there for my rings and pistons. I had to do those 1000 miles test to find out what happen. Then More

by bagleyA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Mike Johnson
Jan 22, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. 3 days is a great turn around for such a big job! We would like to look into this situation further to get some more information with regard to the rental vehicle. It sounds like GM was able to assist you with the cost of the repair, but if they do that, they do not cover the rental, as is their policy. Unfortunately, we are unable to see your name to confirm these suspicions. Please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017 to discuss further.

January 19, 2019

Oil change Great, easy service! Super quick and convenient. In and out super quick, they did an awesome job on my car and made it painless. Loved the shop! More

by alexandria_tindall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson, Michael Harmon
Jan 21, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again in the future!

January 18, 2019

I love Jim Butler Everytime I come in the experience is great. Everyone is super nice and it’s usually not a long wait. Plus there are donuts and water. More

by brittanytrammell29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jan 18, 2019 -

Jim Butler Chevrolet responded

Thank you for your kind review, Brittany! We think you're great, too! We're always here to help in any way we can. See you next time!

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