Jim Butler Chevrolet - Service Center

I am able to feel confident and assured. I am able to sit back and relax while the professionals tend to my car. I can be assured that the car is being serviced appropriately and that I wont I am able to sit back and relax while the professionals tend to my car. I can be assured that the car is being serviced appropriately and that I wont' have to return for several months. In the interim, my car will run smoothly and need no service. Thanks to the courteous and knowledgeable women who work at Jim Butler Service Department. More

Great Service I buy my cars at Jim Butler Chevrolet and I have them serviced there also. They have always taken good care of my cars and me. I buy my cars at Jim Butler Chevrolet and I have them serviced there also. They have always taken good care of my cars and me. More

Repair oil leak I had my car in for and oil change on November 2nd. The following week I noticed oil on my brand new driveway. I called and told them I was bringing i I had my car in for and oil change on November 2nd. The following week I noticed oil on my brand new driveway. I called and told them I was bringing it back out. The took it in and 2 hours later they said it was finished that the oil plug was stripped. There was no charge for the service, but now I am stuck with a foot wide oil mark on a driveway that was newly poured this past June. Frustrated. More

Great Service Department I always get great service at Butler's service department, starting with the associate that greets me and ending with the cashier. Kim is the best se I always get great service at Butler's service department, starting with the associate that greets me and ending with the cashier. Kim is the best service writer!! More

Not to happy I’m usually not a person to leave a bad review but I recently got my oil changed at your establishment. My appointment was at 9am but I had to take m I’m usually not a person to leave a bad review but I recently got my oil changed at your establishment. My appointment was at 9am but I had to take my wife to work so I ended up dropping my vehicle off at 730. Around 4 I ended up calling to see if my vehicle was done yet so I could pick it up and I was told that it was being worked on and I would receive a call when it was done. I ended up calling back around 6 to see what was going on and I was told my car is now done. This might not seem like a big deal to you guys but I had a date night with my wife that we had to cancel because I had no idea when I was going to get my car back And I needed it the next day for work. I’m not sure what the purpose of me making an appointment was if I was just going to be pushed aside for the bigger ticket items. needless to say I was not very happy. More

Customer service Big thank you to Matt for selling us our new truck, 2 years ago, car this year, he is very knowledgeable to what we were looking for, and very easy to Big thank you to Matt for selling us our new truck, 2 years ago, car this year, he is very knowledgeable to what we were looking for, and very easy to work with!! Not pushy at all!! I have walked away from many that were at other dealerships. We have been very satisfied at Jim Butler. Customer service was very polite, quick and helpful. Had to wait a little bit for oil change and tire rotation, but they make the waiting not so bad, nice waiting area, everything you need is right there for you. Thank you!! We love our vehicles!! :-) More

Do Not Bring Your Car Here I leased a new 2018 camaro back in March 2018. In October, I was in a nearly fatal accident when my car (with 7,000 miles) flew off the highway at 50+ I leased a new 2018 camaro back in March 2018. In October, I was in a nearly fatal accident when my car (with 7,000 miles) flew off the highway at 50+ mph. After the accident, Dobbs Auto Center (the closest place I could tow the car) found my tires were bald past the wire and that they were severely misaligned. When I brought Jim Butler official documentation of the state of my car, the service manager Doug told me that he did not believe I was even in an accident and had the car towed at my expense to the dealership to inspect it. When my car arrived on a tow truck, no one inspected it. Instead, Jim Butler performed an oil change and routine maintenance without my authorization and called me to come pick up the car. There was not a single mention of the condition of my tires or the state of my alignment or the other damage to my vehicle. When I called to inquire why this service was performed without my consent and why no inspection occurred, the service manager, Bill Van Iwaarden, was very aggressive with me. When I told him not to alter the state of the car until GM could inspect its condition, Bill told me to remove the car from his lot or else incur daily storage charges. I had the car towed at my expense and never heard back from Jim Butler until they asked for this review. Further, I was provided with what was explicitly discussed as a free loaner car during the time my car received unauthorized service. When I came to return the loaner car, Bill was again aggressive with me and told me I was never told the car would be free (despite a contract to the contrary and 2 witnesses), and that I had to pay for the loaner car or else I could not leave. I have never been treated with such a lack of professional courtesy at any Chevrolet dealership, and I exclusively purchase Chevrolet vehicles (this is my 2nd car from Jim Butler) as does my family. I will certainly never return to Jim Butler as a result of my experience here and have informed my family and friends of the treatment I received. More

great people and great service Everyone in the service area makes the process easy. Service is good, waiting area is clean, and the work is done in a timely manner. Kim Hausmann Everyone in the service area makes the process easy. Service is good, waiting area is clean, and the work is done in a timely manner. Kim Hausmann and Mike Johnson are both terrific at getting you through the entire process. And, both are very nice people. More

Service Oil change and tire rotation I took my equinox in for its 1st oil change great service didn’t take long was given water and donuts if I needed was als Oil change and tire rotation I took my equinox in for its 1st oil change great service didn’t take long was given water and donuts if I needed was also able to charge my phone More