Jim Butler Chevrolet - Service Center

Service Department The service advisors are great at communicating with you to get your car fixed and letting you know what the problems are ASAP. Very good at leaving d The service advisors are great at communicating with you to get your car fixed and letting you know what the problems are ASAP. Very good at leaving detailed messages as well if you miss their call. Wasn’t so impressed with the pick up process. The first time I didn’t think too much of it but their parking lot is very crowded and I don’t know if this is something new or the way they have always done it at previous dealerships they get your keys and bring your car up to the front so you don’t have to drive through the crowded parking lot and you can get out easily without waiting. I was alone when I picked up my car so I just walked to the very end of the parking lot after they handed me my keys and found my own car. Well the second time I had my 1 year old son with me on my hip my my car seat from the rental I needed to put in my own vehicle sitting on the floor next to me and my diaper bag on my back. That I totally knew what I was getting myself into. But then he did it he didn’t offer to pull my car up wanted me to walk across the parking lot to get my own car. I think this is poor customer service. So when I asked him if he could please pull my car up front with all these items visibly starring at him he said ummm ya I guess I can do that. He then pulled my car up front I met him outside and figured it out : ) Please go back to pulling peoples cars up front for them. Other dealerships service centers wash your vehicle for you every time it’s serviced. I may think about going else where in the future if this is how this dealership is now going to operate. If it wasn’t for the other 10 plus visits I have had with this car. I most likely wouldn’t think too much into it. I have been spoiled in the past with great customer service. So I hope this was a rare occurance and won’t happen again. More

Always a great job They are on top of it. Called to remind me of a recall and asked if I wanted to do my service which was coming due. Gave me the appointment I wanted a They are on top of it. Called to remind me of a recall and asked if I wanted to do my service which was coming due. Gave me the appointment I wanted and had it in and out quickly. They are always super friendly. More

Eliminated our worries We brought our car "in" because I heard a "sound" at the RF wheel associated with revolutions of the wheel, that was not heard in the passenger comp We brought our car "in" because I heard a "sound" at the RF wheel associated with revolutions of the wheel, that was not heard in the passenger compartment. I was told to bring it in the next day. We did. Despite a heavy workload in the service department we received a diagnosis later that day, ordered a wheel strut which was installed the next day. All of this was possible because Kim, the service advisor, guided our car and kept up informed through the diagnosis and repair process. All of the staff extended a "customer first" attitude ---our service bill was explained thoroughly by the cashier, and a service representative supervisor even went outside to bring the car to my wife so she wouldn't hafta be out in the rain to get it. More

Truck People are nice helpful. Even when a mistake was done they got me in right away to fix the problem. They also had a rental car there waiting for me wh People are nice helpful. Even when a mistake was done they got me in right away to fix the problem. They also had a rental car there waiting for me while my vehicle was being worked on. More

Always Caring/Always Listen Kim always makes my visit personal and makes me feel important to her and to Jim Butler! I appreciate the gift of free service on new vehicles from C Kim always makes my visit personal and makes me feel important to her and to Jim Butler! I appreciate the gift of free service on new vehicles from Chevrolet! I do love my new Malibu but I wish it still had a CD player!!!!! Other than that--it is the perfect car for me! More

Jim Butler's Service Center Quick and efficient. Courteous and kind. Above and beyond. This is the best service center I have ever dealt with. I actually look forward to my n Quick and efficient. Courteous and kind. Above and beyond. This is the best service center I have ever dealt with. I actually look forward to my next visit. More

Engine Service light - under warranty Engine Service light came on. Took it in, and was given a loaner vehicle to use. Picked my car up the next day. A defective part had been replaced Engine Service light came on. Took it in, and was given a loaner vehicle to use. Picked my car up the next day. A defective part had been replaced and I was good to go. More

Excellent Great service and friendly faces,professional,courteous. Will recommend to friends and associates for service and buying a car or truck. So for very p Great service and friendly faces,professional,courteous. Will recommend to friends and associates for service and buying a car or truck. So for very pleased with dealership. More

Good job The service was great no problems it took two trips but they got it figured out the rental staff was good also will be back The service was great no problems it took two trips but they got it figured out the rental staff was good also will be back More