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4,298 Reviews of Jim Butler Chevrolet - Service Center
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November 28, 2018
Terrible customer service I had an appointment scheduled for the morning of 11/19/2018, dropped off my vehicle with the assumption my vehicle would be headed into service the d I had an appointment scheduled for the morning of 11/19/2018, dropped off my vehicle with the assumption my vehicle would be headed into service the day of the appointment as anyone would figure, I was wrong. I was told it would be another 2 days before my vehicle would be serviced. I was very confused as I didn't understand what the point of dropping my vehicle off that day was then, as that's the purpose of the appointment. Of course I need a vehicle as it was a holiday weekend coming up, so I had to get a rental for those 2 days. 2 days pass and I received a call on 11/21/18 to my disappointment to let me know the service department didn't have the part in stock and it would be an additional 2 days I would be charged for the rental. At this point I don't feel I should be held accountable for the rental charge, it is not the customers fault that the part isn't in stock. Another 2 days pass and I receive another call on 11/23/18 informing me my car wouldn't be done until the following Monday after I was told it would be done before the weekend. Again, I'm required to pay for the rental for another 2 days that I shouldn't . At this point I've reached the point I will never recommend this dealership to anyone. I was charged 4 extra days for a rental that I don't feel I should have had to pay for. The customer should not be held accountable for circumstances created by the dealer. Terrible customer service. More
by rovanne_d
Verified CustomerEmployees Worked With
Kayla
November 28, 2018
I had some issues with my Traverse after the warranty ran out. I luckily had an extended warranty but were unsure if the service would be covered. Butler service employees got everything covered and that wa out. I luckily had an extended warranty but were unsure if the service would be covered. Butler service employees got everything covered and that was very helpful. They have been the best dealership I've had for service More
by slinkard1
Employees Worked With
November 27, 2018
Fast,helpful, professional. Not used to this kind of service at auto dealerships. I was very impressed with service departments smooth and polite operation. Best experience with Not used to this kind of service at auto dealerships. I was very impressed with service departments smooth and polite operation. Best experience with a servuce department ever for me More
by wheelsuprsw
Employees Worked With
John Zensen
November 26, 2018
Awesome Extremely good service, I love this place ! I would recommend this dealership to anyone! Everyone is friendly and helpful , and they also make you fee Extremely good service, I love this place ! I would recommend this dealership to anyone! Everyone is friendly and helpful , and they also make you feel so welcome. More
by breag25
Employees Worked With
Mike Johnson
November 24, 2018
Above and beyond I had a recall for my truck, but due to my work schedule, I wasn't able to have it taken care. I spoke with a tech (Mike) and he told me to call. In I had a recall for my truck, but due to my work schedule, I wasn't able to have it taken care. I spoke with a tech (Mike) and he told me to call. Instead of my calling, he spoke to Kim, service advisor, and she took care of obtaining my truck, fixing the recall and returning my truck...unbelievable service!! Thank you!! More
by jimilover59
November 23, 2018
Went in for first service on new 2018 Colorado Made appointment and experience was very nice. Kim the service writer was very nice to work with and the time required for service was just what I was Made appointment and experience was very nice. Kim the service writer was very nice to work with and the time required for service was just what I was told More
by Greg
November 23, 2018
Failed to satisfy 4 year old certified Silverado bought 1 year ago with extended warranty. Neither Jim Butler, Chevrolet or the extended warranty company would cover fa 4 year old certified Silverado bought 1 year ago with extended warranty. Neither Jim Butler, Chevrolet or the extended warranty company would cover failed seal of third brake light in roof and damage to headliner. Jim Butler said it was too long since I bought the vehicle for the certified warranty to cover the leak. I told them I had no idea when it started leaking and they didn’t either since it is in the back seat and I drive from the front seat. It could have been leaking from the beginning. Extended warranty company said it wasn’t covered. Paid extra for certified vehicle and extended warranty and neither of these helped me. They want $2000 plus pay for rental car while they take a day or two to replace the seal and headliner. That’s outrageous! It did nothing to cause this seal to fail. It is a 4 year old truck. It shouldn’t have failed! Very dissatisfied! More
by chris.kost
Employees Worked With
Joe Anatra
November 23, 2018
Long term service We purchased our Chevy Silverado from Jim Butler with 12 miles on the odometer in 1996. 22 years and 204,000 miles later our family has trusted Jim Bu We purchased our Chevy Silverado from Jim Butler with 12 miles on the odometer in 1996. 22 years and 204,000 miles later our family has trusted Jim Butler with all of our repairs and servicing that will keep it running/looking great for many years to come! More
by G.W.
Employees Worked With
unsure of name, never dealt with him before
November 22, 2018
Unethical at best Bought my truck at Jim Butler and have faithfully had it serviced there for 8 years and have been generally happy with my experiences. Brought it in Bought my truck at Jim Butler and have faithfully had it serviced there for 8 years and have been generally happy with my experiences. Brought it in for an oil change and new headlight a few days ago. When finished and I turned the key to leave numerous error messages on my dash pop up (service traction control, service stabilitrack) that weren’t there 45 minutes prior. Now they are asking for $100 to diagnose... I feel like I’m being played into costly repairs. This experience gives your dealership and mechanics a bad name. I was ready to purchase my next truck (and subsequent numerous years of service) from Jim Butler early next year but now might be giving George Weber a try... More
by GuestAC
Employees Worked With
Not sure of names.. too frustrated
November 22, 2018
perfect Great service as usual; always timely and polite. Top notch people and skill. Report on service by electronic email save time and paperwork--follow u Great service as usual; always timely and polite. Top notch people and skill. Report on service by electronic email save time and paperwork--follow up service recommendation without pressure and estimated costs appreciated. More
by billbenn
