Jim Butler Chevrolet - Service Center

The wait I waited two hours for a SCHEDULED oil change. I realize if this was a walk-in there might be a substantial wait. Scheduled visits for a simple oil ch I waited two hours for a SCHEDULED oil change. I realize if this was a walk-in there might be a substantial wait. Scheduled visits for a simple oil change/rotation should be more efficient. Two hours on any scheduled routine maintenance is ridiculous. On the plus side, the staff was friendlh and the facility was clean. More

Top notch service The dealer we purchased the vehicle from could not get us in! Jim Butler stepped up and helped us out. They squeezed us in for same day service. The dealer we purchased the vehicle from could not get us in! Jim Butler stepped up and helped us out. They squeezed us in for same day service. More

Scheduled maintenance Met quickly by check in and escorted to service writer. Went smoothly. Finished ahead of predicted time and parked right outside the door. No issue Met quickly by check in and escorted to service writer. Went smoothly. Finished ahead of predicted time and parked right outside the door. No issues. More

Completely satisfied Awesome service. Squeezed me in at the last minute without an appointment and fixed my Silverado in no time. Completely satisfied. Thanks Bill Timmons Awesome service. Squeezed me in at the last minute without an appointment and fixed my Silverado in no time. Completely satisfied. Thanks Bill Timmons for great service. More

Return visit I had to return to have the carpeting done over. Doug Kircher took excellent care of my problem and kept me up to date on progress of the job . The I had to return to have the carpeting done over. Doug Kircher took excellent care of my problem and kept me up to date on progress of the job . The loaner car people and car porter were absolutely delightful. More

Helpful and fast The service advisor was very helpful, and the service done to my vehicle was performed in a timely manner. I appreciated them keeping me informed of The service advisor was very helpful, and the service done to my vehicle was performed in a timely manner. I appreciated them keeping me informed of each stage the vehicle was in during the service process. More

Sales was great, service not so much I purchased a new 2018 Silverado and chose to have it detailed later as it was already 830 pm before we finished the deal. Once I got home and it quit I purchased a new 2018 Silverado and chose to have it detailed later as it was already 830 pm before we finished the deal. Once I got home and it quit raining 2 days later I also noticed some hail damage. They were great with fixing the hail damage, they had a paintless dent guy there the next day and he had it looking great. I had also specifically asked for them to detail it since I already made the hour trip there to drop it off and got in a rental for the day. While they were great with the hail repair, that’s where the positives stopped from the service side of things. They didn’t detail the truck, told my wife ‘I guess we didn’t get to it’, and then were less than helpful in getting both of our kids, under 3, and our belongings and car seats moved back to the truck. I will say our salesman, Brian Andrews, was GREAT. he took ownership of all of our issues and even drove the 2hr round trip to pick the truck up and have it detailed while I was at work! If only the service department was as customer focused as Brian was this could have been a better experience. More

Kim Hausmann Kim was very knowledgeable and helpful when I needed service. She kept me informed in a timely manner Kim called me to let me know additional service Kim was very knowledgeable and helpful when I needed service. She kept me informed in a timely manner Kim called me to let me know additional service had been done More

Excellent They was very friendly and moving fast to give me in and out .Find out what was going on with my car. Bye it was going to take a while they put me in They was very friendly and moving fast to give me in and out .Find out what was going on with my car. Bye it was going to take a while they put me in a loaner car which was great for me to get back and forth to work while they found out what was going on. More

Slow g Very Slow getting waited on when I got there. Service was good. People were friendly. Came to get my car serviced and it took about 1 hour. Very Slow getting waited on when I got there. Service was good. People were friendly. Came to get my car serviced and it took about 1 hour. More