Jim Butler Chevrolet - Service Center

Third return-tow required The transmission linkage was crimped and the gear shift got stuck between reverse and park. A tow truck was required to get my vehicle back to Jim Bu The transmission linkage was crimped and the gear shift got stuck between reverse and park. A tow truck was required to get my vehicle back to Jim Butler. This latest incident was believed to be related to the initial transmission vibration repair. The service dept was prompt in getting me taken care of, but it obviously was a huge inconvenience for me. Now I have a scratch on the passenger side door that probably occurred at Butler, but Doug, my service writer has yet to respond back to me-I hope he isn't avoiding a problem issue. More

Great Just went in for oil change didnt have wait all day like some of the other places great service thanks for all your help with car Just went in for oil change didnt have wait all day like some of the other places great service thanks for all your help with car More

Quick and Easy I called ahead to service my vehicle and I knew I would need a rental. I pulled into the service and center and they had me out with my rental in no t I called ahead to service my vehicle and I knew I would need a rental. I pulled into the service and center and they had me out with my rental in no time. Thanks for the quick service! More

They Care JMB Chevrolet really cares about my satisfaction with my car & the service I receive. Kim in the service dept. is especially thorough & follow up. Eve JMB Chevrolet really cares about my satisfaction with my car & the service I receive. Kim in the service dept. is especially thorough & follow up. Everyone is very polite & professional. When I bought my car the salesman Tony Palmer & Tim Rhame were the best ever. They both have made any follow up with my car super easy. Financing was easy with Mike Brewer. He found the best rate for us. Thanks everyone. More

Very concerned to get it fixed right the first time. Always great service and friendly staff. We have purchased 3 vehicles from dealership and highly recommend to friends and family. Keep up the great Always great service and friendly staff. We have purchased 3 vehicles from dealership and highly recommend to friends and family. Keep up the great work! More

Second time was the charm My truck battery wasn't holding a charge so I made a service appointment as I haven't reached the limit on my bumper to bumper warranty. I took my tru My truck battery wasn't holding a charge so I made a service appointment as I haven't reached the limit on my bumper to bumper warranty. I took my truck in after explaining what the issue was very clearly. I had also scheduled an oil change....After about three hours I was advised that my truck was good to go. I was told that I had left something on or that my charger ran the battery down. As a vehicle owner I as practice unplug and turn off all my accessories to include the done and courtesy lights so there won't be any drain on my battery. I returned home and parked my truck and got my gear ready for my fishing trip the next morning. After getting my coffee...I went out to my truck and pushed the remote start......nothing. I logged on through my Chevy app and made another appointment. The dealership called about an hour after it hit their system and asked I would bring it back in. I did..they put me in a loaner and kept my truck over night so they recheck the battery.... I got a call the following morning advising me that I could pick up my truck and the battery had been replaced under my warranty. I only rated a four out of five because of the inconvenience caused and the cancelled fishing trip. Jim Butler is my DEALERSHIP..I have purchased my last two new vehicles there and when need arises I will go back...I refer my friends and family to them and they have been satisfied. We all have off days...that one was theirs. More

Kim is the greatest Kim is great tries to make you happy offers you coffee and donuts visits you while you are waiting and sends an email when your work is completed Kim is great tries to make you happy offers you coffee and donuts visits you while you are waiting and sends an email when your work is completed More

Had clear coat application on car Clear coat looks good,I would recommend it. Car looked great for a cruze,got it for fuel mileage.people at the dealer ship are professionals I was de Clear coat looks good,I would recommend it. Car looked great for a cruze,got it for fuel mileage.people at the dealer ship are professionals I was delivered everything that I was a told.no more surveys please.would have like to have more on trade. More

Multiple trips for same issue Turns out they didnt notice in the four or five previous fixes that a clip was missing to hold carpet in place. Wont purchase there again. 3 purchases Turns out they didnt notice in the four or five previous fixes that a clip was missing to hold carpet in place. Wont purchase there again. 3 purchases, 3 sets of bungled issues. Weber chevrolet here i come! More

Great experience at JBC Kim In the service department is awesome to work with! Very convenient to get in, have an oil change & tire rotation while I waited. Quick and effic Kim In the service department is awesome to work with! Very convenient to get in, have an oil change & tire rotation while I waited. Quick and efficient appointment! More