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4,243 Reviews of Jim Butler Chevrolet - Service Center
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August 20, 2018
If they tell you 30mins. Expect to be there 3 times as long 25 words isn’t enough! Had car 5 days for warranty work. Gave it back with a jacked up wheel. Waited 3hrs for a “30minfix”! 25 words isn’t enough! Had car 5 days for warranty work. Gave it back with a jacked up wheel. Waited 3hrs for a “30minfix”! More
by noc7
Verified CustomerEmployees Worked With
August 20, 2018
Great customer service, great communication Customer service and communication next to none. End result on two vehicles in for repair couldn't have been smoother. My service representative Kim m Customer service and communication next to none. End result on two vehicles in for repair couldn't have been smoother. My service representative Kim made it all possible. Thank you More
by rogerwilson47
Employees Worked With
August 20, 2018
First visit Everyone was friendly and welcoming. I am new to the area and that was very encouraging. The service was great and I didn't have to wait a long time Everyone was friendly and welcoming. I am new to the area and that was very encouraging. The service was great and I didn't have to wait a long time. I'm sure I'll be back. More
by mclame
Employees Worked With
Dalton Kiley
August 20, 2018
Very satisfied with this dealership This is the second time I have been to the service department at this dealership. The first visit was for an oil change and a recall on my car. Everyo This is the second time I have been to the service department at this dealership. The first visit was for an oil change and a recall on my car. Everyone that works there is friendly and the service department really takes care of the customers. The second visit was the same experience in and out and they gave me a loaner vehicle without me having to ask. Just overall both visits were great. More
by shaky1229
Employees Worked With
August 16, 2018
Needed transmission fluid change and check engine light on. Warranty things taken care of and rental furnished. Phone call said I needed $200 more work. Always seems like they can find more ways to spend my m Warranty things taken care of and rental furnished. Phone call said I needed $200 more work. Always seems like they can find more ways to spend my money. Probably not a service problem, but annoying. Happens no matter where you take a car. More
by kemoose
Employees Worked With
Kayla Merrick
August 15, 2018
Recall It was great. My SUV was ready in less time than I thought it would take. I will go back for another service. Plus that I got a free car wash. It was great. My SUV was ready in less time than I thought it would take. I will go back for another service. Plus that I got a free car wash. More
by chelseakennedy42
Employees Worked With
Other Employees :
Tom Butler, Melissa Perez, Dalton Kiley, Mike Johnson
August 15, 2018
Very Pleasant as usual I was greeted & waited on as soon as I pulled up. They quickly discovered my 2014 Cruz needed a new Fuel pump and a Camshaft Solenoid. I forgot to I was greeted & waited on as soon as I pulled up. They quickly discovered my 2014 Cruz needed a new Fuel pump and a Camshaft Solenoid. I forgot to mention the loud chirping noise but the Technician found the problem and that was fixed also. Even though my car is four (4) years old it was all covered under warranty which really helped as I lost my job of 38 years in May. They shuttled me down to Viviano's in old Fenton to wait. It was only 9:30 a.m. Kim Hausmann took the time to call them & make sure they were open! Very nice, I had a nice lunch & then was picked up promptly when the car was done. More
by Deb Bollmann
Employees Worked With
Other Employees :
Kala is super nice! In four years she always takes a minute to talk to me.
August 15, 2018
I came in for an oil change. Very friendly service. I just don't understand why it takes so long to get your oil changed when you have an appointment. I was warned it would be 9 Very friendly service. I just don't understand why it takes so long to get your oil changed when you have an appointment. I was warned it would be 90 mins, but it was closer to an hour. It just seems strange to me that it would even take 90 minutes. More
by nuellesherry
Employees Worked With
Bill Timmons
August 14, 2018
Very polite and informative While waiting for oil change I did walk the showroom. I was actually thinking of trading up. Maybe even a new Camero. I have a solid payment history w While waiting for oil change I did walk the showroom. I was actually thinking of trading up. Maybe even a new Camero. I have a solid payment history with Alley and my credit has improved to the high 700s. Excellent actually so financing would not of been a problem. However every sales person had their faces in their phones to even notice me. Sad. More
by melndameyer22
Employees Worked With
Other Employees :
Tom Butler, Melissa Perez, Dalton Kiley, Mike Johnson
August 14, 2018
no appointment i showed up without an appointment JUST to have them look at a trim piece that was coming off.. Service ended up having the piece in stock and install i showed up without an appointment JUST to have them look at a trim piece that was coming off.. Service ended up having the piece in stock and installing it within a few minutes.. I wasn't expecting to get it fixed but did.. thanks for saving me another trip. More
by joe.schamel
Employees Worked With
Dalton Kiley
