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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,244 Reviews

4,244 Reviews of Jim Butler Chevrolet - Service Center

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July 30, 2018

FREAKIN AWESOME I arrived a little early but the service technician got to me pretty quick EVEN with a long line I was impressed with how fast they got the cars into More

by millera0012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Butler, Melissa Perez, Dalton Kiley, Mike Johnson
Jul 30, 2018 -

Jim Butler Chevrolet responded

That is so great to hear! We're glad our team was able to get you taken are of quickly! Thank you for your feedback and your business.

July 30, 2018

Fixed the first time Overall, the communication was very good. They service department did exactly what they said they would do. The repair was completed correctly the f More

by MHINSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Hupfeld
Jul 30, 2018 -

Jim Butler Chevrolet responded

We're very glad to hear we were able to get your vehicle taken care of the first time and with great communication! We're sorry to hear that we weren't able to get your vehicle in sooner. With the high volume that we experience, there may be extended wait times for our technicians depending on the repairs/services that need to be made. When scheduling the appointment, we do try to convey that the appointment being set is to speak with a service advisor. This does not always mean that the appointment is also when the work will begin. That being said, we do understand that our customers' time is very valuable and we are doing everything in our power to decrease our wait times! Thank you for your business and your feedback.

July 30, 2018

Didn't have to wait a week for an appointment! The service was fast and it was great. I really liked that I didn't have to wait several days or over a week to get an appointment for a simple tire r More

by David A. Foote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
Jul 30, 2018 -

Jim Butler Chevrolet responded

We're glad we were able to provide a fast and positive experience while you were at the dealership! Thank you for your business and your feedback!

July 30, 2018

car repairs For the most part your service is good.However,on 2 occasions I have had to return my car.In January the transmission fluid was changed.I was told the More

by bsutterfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Jul 30, 2018 -

Jim Butler Chevrolet responded

Thank you for your candid feedback. We're sorry to hear that your visits were not as smooth and easy as we strive for our customers' experiences to be. We will absolutely do everything in our power to ensure that this does not happen again. We sincerely do appreciate your business and hope to continue to earn it.

July 30, 2018

3 Tries is the Charm It took 3 visits, but Dalton got our truck cover lock installed correctly this time because the previous 2 locks were defective. Dalton deserves 5 st More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Dalton Kiley
Jul 30, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback and for speaking with us regarding your experience here at the dealership. We're glad to hear that the situation was fixed and the lock is now working. We do apologize that it took multiple tries to get to that point, however. We strive to get all problems correct on the first try.

July 30, 2018

awesome service Great service and very caring people From the first call to the reception they did a wonderful job understanding what I needed. Thank you so much More

by ricardo.mestre
Customer Service
Recommend Dealer
Yes
Employees Worked With
Mike Marshall, Dalton Kiley
Jul 30, 2018 -

Jim Butler Chevrolet responded

Awesome! We're so glad that our team took complete care of your vehicle needs! Thank you for your business and your feedback!

July 29, 2018

very unstressful I was in and out in no time. very certious gentalman who helped me. Yes I would recamend Jim Butler Auto. Have been her since 2016 and have brought in More

by sandygates1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I feel bad I dont remember the gentalmans name. He had the 2nd cubacile by the regesteration desk
Jul 30, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your kind and thoughtful review! We sincerely appreciate your repeat business and look forward to working with you again in the future!

July 27, 2018

Excellent service Reception was very courteous and informative. Mike Johnson was great. Wait time was in order. I have been doing business with Jim Butler since he to More

by BJFINCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Jul 27, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so very much for your long time repeat business! It means so much to us. We look forward to working with you again in the future!!

July 25, 2018

Very disappointed Schedule appointment. Left vehicle. Return call3pm. Could take a couple more days before even looking at it. Told would be done in 6 hours when schedu More

by THERESA_ADLER
Recommend Dealer
No
Employees Worked With
Katie
Aug 08, 2018 -

Jim Butler Chevrolet responded

We have tried reaching out to you regarding this situation to discuss what went wrong here. We understand your frustrations and want to do everything in our power to improve. Sometimes we encounter problems with scheduling that can take longer than expected with the high volume of customers that we are experiencing this summer, but we are very glad that we were able to keep you informed with these complications. Thank you again for your feedback.

July 25, 2018

Friendly people Never had to wait to long for my car. They are pretty quick. And the staff there are so friendly, I like taking my car in there. Keep up the good work More

by debbiefrank62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 25, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your kind review! We look forward to working with you again in the future!

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