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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,274 Reviews

4,274 Reviews of Jim Butler Chevrolet - Service Center

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August 07, 2018

Good service Everyone was very polite and friendly work got done on time the free car wash afterwards was also very much appreciated was not expecting that More

by dbuckley84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Aug 08, 2018 -

Jim Butler Chevrolet responded

That is so great to hear! We're glad our team took great care of you. We hope you enjoy your free car wash! Thanks for the love!

August 07, 2018

Exemplary service, as always. As I had mentioned in my previous GM review, everyone, from Heather, Mallory, etc., to Kim, to the techs, all try their best to make me feel like I ca More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2018 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, knowledgeable staff, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

August 07, 2018

Complex problem fixed my certified used Cruze had several sensor problems last fall that needed replacement. This summer, compressor and vent doors for the a/c needed fix. More

by 2013 Cruzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Reckert, Scott Johnson
Aug 07, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your positive feedback! We’re very glad to hear that our service department was able to ensure that you had such a great experience with us. Look forward to working with you again in the future!

August 06, 2018

Quick, simple, Thorough. In for a oil change and tire rotation. Quick and easy process. Staff is very attentive and makes sure that everything is completed to my satisfaction More

by Rob 13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zensen, Dalton Kiley
Aug 07, 2018 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Rob13! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to working with you in the future!

August 02, 2018

Professional I always have a good experience when I take my car in for service and the communication with staff is excellent. I only take my vehicle to Jim Butler More

by gigi2eb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Aug 02, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your feedback and your repeat business! We look forward to working with you again in the future!

August 02, 2018

Rudeness The initial person that greeted me ,i found her to be rude in her demeanor, didn't like being put to work asking me to tag my keys put paper mat cover More

by william_t7406
Recommend Dealer
No
Employees Worked With
Aug 03, 2018 -

Jim Butler Chevrolet responded

Thank you for taking the time to speak with me regarding this situation. We highly value our customers' time and business! We want every customer to know how important they are to us. We appreciate that you are willing to give us an opportunity to improve and look forward to working with you in the future.

August 02, 2018

Quick Service Out before estimated time 😃 This made me very happy. Waiting room was clean and there was coffee and water to drink. Plenty of seats too. More

by barbnpat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Aug 02, 2018 -

Jim Butler Chevrolet responded

Thank you so much for your feedback! We're very happy that you're happy! :D

July 31, 2018

Concerned, courtious ,efficient, prompt, knowable Impressed with overall personell, very e,ffi iet and knowable. From out of town and had battery issues. Will highly recommend your dealership. I may r More

by bschabbing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't re all personel, but very knowable
Jul 31, 2018 -

Jim Butler Chevrolet responded

Fantastic! Thank you for your business and your feedback! We sincerely appreciate your recommendation!

July 31, 2018

Fast, efficient, and friendly Making an appointment online was easy and readily available. My car was taken in as soon as I arrived for the appointment. Everyone I dealt with had a More

by bcforbes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Jul 31, 2018 -

Jim Butler Chevrolet responded

Awesome! Thank you so much for your feedback and your business! We strive to provide an excellent service experience for our customers and we're glad that shows!

July 31, 2018

Frustrating! The waiting area was FULL and only one person to check customers in, Second person showed up to help, got side tracked, never saw again, first pers More

by Theresa35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback. We have such a high volume that things can get a little crazy in our service department at times! We appreciate your understanding with that process. We always want to make sure to get our customers' approval on any work we do, including services normally packaged together. We appreciate your business!

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