Jim Butler Chevrolet - Service Center

Kim Housman is the very best service writer I’ve ever had any place to work with. any place to work with. More

The service text helped me determine the tire brand I needed. I felt like he was looking out for me and not try to oversell. They explained it was going to be a few hours. They offered and gave me a ri needed. I felt like he was looking out for me and not try to oversell. They explained it was going to be a few hours. They offered and gave me a ride home so I wouldn’t have to wait. They then came to pick me up. More

Our advisor we were assigned was on lunch when my wife arrived. She was told he would come see her as soon as he was back from lunch. 2.5hrs later she was approached by someone from the office saying the arrived. She was told he would come see her as soon as he was back from lunch. 2.5hrs later she was approached by someone from the office saying the truck was done, still no word from our advisor. Never did speak to him and also never had our issues we wanted checked, resolved. Paperwork said no problem found but I feel like a simple phone call to me or word with my wife would have simplified things. We have a sound coming from the front driver side wheel that sounds like a bad bearing (they couldn't hear it) and a metal squeak coming from somewhere with the exhaust pipes (this can be heard from shaking the truck, starting the truck, revving the engine, etc). Our advisor we usually use either moved to a new location or just left the company which is really disappointing considering he was the only one who was good with communication. Very poor service. More

Installed my old Valve stems in my new tires on two of the 4 they Did not order the new hubcap I requested. Went back to have one tire fixed with the old Valve stem because it was leaking But they would n the 4 they Did not order the new hubcap I requested. Went back to have one tire fixed with the old Valve stem because it was leaking But they would not take out the other old valve stem in the new tire and replace it with a new one. More

Kept me informed with the work being done and what needed to be done. He is very knowledgeable about cars and the service JB could provide to be done. He is very knowledgeable about cars and the service JB could provide More

I had to reach out more than the dealership did to find out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue out the status on the repairs. Wasn't able to talk to anyone when I picked up my vehicle so hoping the problem won't happen again in the futue More

I went 7 days without getting an update about the repairs to my vehicle. Had to call 3 times and speak to the service manager just to find out that vehicle had been ready for 2 days. Horrible customer servic to my vehicle. Had to call 3 times and speak to the service manager just to find out that vehicle had been ready for 2 days. Horrible customer service. Will not be coming back. More

Service adviser answered all my questions. And my concerns to my satisfaction Is very courteous and professional And my concerns to my satisfaction Is very courteous and professional More

I have worked with Kim for 15 years? Long time. The combination of her patience, personality, and traffic directing has made my service experience with Butler even more exceptional. Y Long time. The combination of her patience, personality, and traffic directing has made my service experience with Butler even more exceptional. You guys have always been there when I needed you most!! More

Tony was great to work with. I contacted him about a vehicle I was interested in, he was able to get it on the lot quickly—no pressure on the sale, quick and easy negotiation. B I contacted him about a vehicle I was interested in, he was able to get it on the lot quickly—no pressure on the sale, quick and easy negotiation. Bill Timmons was able great in the service department. More