Jim Butler Chevrolet - Service Center

Back in October I had my oil changed and had them look at my rear wiper that was not working. After over 4 hours there, they told me they would have to order a part and quoted me a price of over $400. My h my rear wiper that was not working. After over 4 hours there, they told me they would have to order a part and quoted me a price of over $400. My husband ordered the part off Amazon for $65 and had it fixed within 35 minutes. That should have made me think twice but I still came back for another oil change this month. I checked in for my appointment early and there was some recommended maintenance that was due. I asked the sales associate how much time that would add and he said approx. 30 min so I agreed. I asked for an estimate on total time and was told 1.5-2 hours. I watched him stamp "WAIT" in two places on the paperwork as I said I would be waiting in the waiting room. Over two hours later and I am still sitting in the waiting room and finally decide to ask for an update only to find out that my truck had already been done and sitting in the parking lot for over an hour!!! The sales associate had brought my paperwork out and left it at the desk and never said a word. The manager was apologetic and offered to give me a discount, he said $100 but when looking at my paperwork when I got home it was actually only $25. Also, when leaving I realized that the sales associate had already left for the day (it was an absolutely gorgeous Friday afternoon) while leaving me in the waiting room for over an hour after my truck had been finished. So between the attempt to charge me over $400 for a part that cost $65 and took my golf pro husband 30 minutes to install, the absolute lack of respect for my time and my business, the dishonesty about taking money off (honestly, why say you took $100 off when you took $25 off-what was the point?), and a sales associate that went home to enjoy the beautiful Friday afternoon while I sat all afternoon in their waiting room, I have to say I think I'm done with Jim Butler. More

Requested service completed on time. I asked to have my battery checked and they came back with it is OK instead of saying I needed a new battery I use a cane so they even backed my Su I asked to have my battery checked and they came back with it is OK instead of saying I needed a new battery I use a cane so they even backed my Suburban into the service area so I did not have to walk far to get on it. More

Pleasant atmosphere and Blake followed up with me recently. I would like to be a repeat customer or reccomend this business. recently. I would like to be a repeat customer or reccomend this business. More

Excellent attention to the whole process, true to their word and flawless delivery. Bryan was top level from start to finish word and flawless delivery. Bryan was top level from start to finish More

I had an appt at 11AM. My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost i My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost is too high. I could have gotten it done cheaper at Midas or Ziffy Lube, I know because I Goggled it while I waited in your lobby. They said it was due to the price of oil but other companies aren't charging that much, $100.00+. I will be taking my car elsewhere next time for this type of service. More

A young man named Dalton Kiley (Service Advisor) walked me through the process. He talked about what needed to be done to my vehicle and of my points, He's been the first service advisor to. me through the process. He talked about what needed to be done to my vehicle and of my points, He's been the first service advisor to. More

Very pleased with my purchase sales. Staff was great very professional and knowledgeable. Thank you Staff was great very professional and knowledgeable. Thank you More

Excellent Customer Service. I really enjoy talking with the service people about the upcoming service and how I can do preventative maintenance! They are always very helpful! I really enjoy talking with the service people about the upcoming service and how I can do preventative maintenance! They are always very helpful! More

This dealership was huge and clean. I waited for my vehicle while it received its first oil change. The waiting area was also very large and clean. The staff were very friendly and c I waited for my vehicle while it received its first oil change. The waiting area was also very large and clean. The staff were very friendly and courteous. The only thing that frustrate me was that I was 15 minutes early for my appointment and waited 2 hours for an oil change. i think the wait was just too long. More

I brought my 2023 Traverse in for routine maintenance. At checkout, I was charged twice. I was reassured only one charge would go through but when I checked my bank account, both were drafted. When I call At checkout, I was charged twice. I was reassured only one charge would go through but when I checked my bank account, both were drafted. When I called the dealership, I was told the matter would be looked into and I would receive a call back. I never received the call back. A few days after my oil change and engine maintenance, my car gave a warning signal that it had low engine oil pressure and the engine needed to be shut down immediately. I returned to the dealership and was told a bad oil filter was used. The dealership did not have any rental cars. I paid for an extended warranty when I purchased my new vehicle that would provide a rental car to ensure I would never be without a car, so not receiving one put me in a bind while they diagnosed and fixed the problem. The entire experience was unpleasant and frustrating to say the least. More