Jim Butler Chevrolet - Service Center

Kim is the face that greets you with a smile and assures you that you will be taken care of. She keeps you informed of what’s happening and time of completion. I will always look for her first. Kim thank you that you will be taken care of. She keeps you informed of what’s happening and time of completion. I will always look for her first. Kim thank you!!!! More

Service was great and everything was easily explained to us, so we could make an educated decision. us, so we could make an educated decision. More

Bought a 2022 Chevy Silverado in January 2022. I keep up with all the PM, so my truck stays on the road. I brought my truck in around 61,000 miles to have the transmission serviced. I now have rou I keep up with all the PM, so my truck stays on the road. I brought my truck in around 61,000 miles to have the transmission serviced. I now have roughly 66,000 miles and the transmission started slipping. I took it in and they said the transmission needed to be replaced. I asked about warranty and was told over at 60,000 miles. They said the fluid was "burnt up'. I said you just serviced it at roughly 5,000 miles ago. They said "oh well". I'm in the service business myself and I work with my customers based on situations like this all the time. They never offered any type of discount etc. since they just serviced it. I have never seen a transmission on anything go out at 66,000 miles, especially after it was just serviced at this dealership. Who knows maybe they didn't service it correctly and that's why it failed, but I willl never find that out, if it happened. No more GM or Butler!! More

It was a good experience. I was in and out in less than 2 hours I was in and out in less than 2 hours More

We dropped off our Chevy on Tuesday Nov 21st before Thanksgiving to be serviced due to an electrical issue on the dash. We were advised upon dropping the car off that we would have the car back by the Thanksgiving to be serviced due to an electrical issue on the dash. We were advised upon dropping the car off that we would have the car back by the middle of the following week. However, a full week passed and still zero feedback from the service department or any resolution on the car (we left messages for both our advisor and the service manager during this time). The week that proceeded that, December 4th, we still did not have any updates nor resolution. Therefore we called the rental department to get a car until our Chevy was fixed. This alone seemed to be too much to ask despite our car having not being fixed for 2 weeks. Ultimately we got a rental car, but informed it was needed back 3 days later. Upon returning the car, we still did not have any firm date on when it would be fixed. The car was completely late on Friday December 8th after nearly 3 weeks in the shop. Throughout this whole process, we received little to no communication from the service department and was never informed of any delays. This will be the last time we use Jim Butler in Fenton for service or purchasing of a new vehicle. Completely below acceptable standards…stay away. More

Excellent service in and out and excellent customer service wait time was not to long service wait time was not to long More

Great dealership. Provides the best service whenever I need. Thanks to thme for being there. Provides the best service whenever I need. Thanks to thme for being there. More

This was the worst car buying experience EVER! ! I would never recommend this place to anyone ! I would never recommend this place to anyone More

I love the attention and customer service that is given by the staff. I appreciate the business. by the staff. I appreciate the business. More

The salesman Bryan Lagunas found me exactly what I was looking for and so friendly and helpful. The store manager Tim Rhame was also very nice and appreciative of my business. looking for and so friendly and helpful. The store manager Tim Rhame was also very nice and appreciative of my business. More