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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,278 Reviews

4,278 Reviews of Jim Butler Chevrolet - Service Center

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August 21, 2023

I’ve been a customer of Jim Butler Chevrolet for many years and would not consider any other dealer. I believe they set the bar for all others to follow. Bill Timmons always does an incredible job and i More

by mburton2240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Timmons
Aug 22, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 21, 2023

Very helpful with a warranty repair. Customer service top notch. Great experience would definitely recommend More

by GARY7047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Aug 22, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 19, 2023

Very nice service and easy to talk about the service and very nice sales people Thank you More

by sadikalmotory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Taylor
Aug 22, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

August 18, 2023

Took GMC truck in for trailer brake service warning. Did not hear from them for first 2 days. On third day I got a list of repairs needed but none of those had to do with trailer brake. When I questi More

by brewefritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Aug 22, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened to you. I will be sure to speak with the service managers regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3001.

August 18, 2023

They did a great job. Bill was amazing and very helpful thanks to all involved More

by dianeh68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

August 16, 2023

Service wasn’t great Left all the coverage in my truck twice Sense they had to fix the alignment twice before they got it right The counter people were great though👍 More

by bradwhelan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you feel this way. Some of our customers appreciate that we are going the extra mile to ensure their safety. I will be sure to speak with the service manager regarding your concerns. We look forward to your next visit! Take care!

August 15, 2023

the people that work with me where very helpful , nice and have a lot of good people working there More

by SCAGS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2023

Jeff was very personable and knowledgeable. He took his time to hear what I was looking for and provided me multiple options. Joe in financing was great too! More

by ADUMITROV
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2023

Bryan Palmer and Caleb Varney were both awesome to work with for this purchase. I'll gladly be a repeat customer when the time comes. More

by dustin.a.lucas84
Recommend Dealer
Yes
Employees Worked With
Caleb Varney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Palmer
August 13, 2023

This is my second review. The first one was removed by me since they talked me into it and offered a special deal. I spent so much there that they said they would offer me a More

by undertaker_cotn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Aug 16, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We truly apologize that your experience was less than stellar. We would like to let you know that Gene is no longer with our organization. We are sorry to have lost your business. If you would like to discuss how we could possibly regain your business, please reach out to me directly at toden@jimbutlerchevrolet.com.

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