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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,281 Reviews

4,281 Reviews of Jim Butler Chevrolet - Service Center

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August 23, 2023

Terrible experience with the service department. The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I More

by chrissmith7510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
Aug 28, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our records indicate that your service advisor emailed you the quote, you opened the quote, then declined service. After that, you came and paid for diagnostics and took your vehicle stating that you would do the repairs yourself. Would you please forward me the email if it states something different? You can forward the email to toden@jimbutlerchevrolet.com.

August 23, 2023

Amazing experience at Jim Butler. They helped to fit my car in to have it done when I needed it, kept me informed along the way, and spent time explaining to me what was wrong in ter More

by Ltucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Aug 28, 2023 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

August 22, 2023

Total disregard for needs of customer. My vehicle was there for 5 days and i had to call to get a status. More

by pkrupski1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
Aug 22, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened. I will be sure to speak with the service manager regarding this concern. We truly appreciate your business and hope that our efforts to improve are evident in future visits.

August 21, 2023

Very helpful with a warranty repair. Customer service top notch. Great experience would definitely recommend More

by GARY7047
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Aug 22, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 21, 2023

I’ve been a customer of Jim Butler Chevrolet for many years and would not consider any other dealer. I believe they set the bar for all others to follow. Bill Timmons always does an incredible job and i More

by mburton2240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Timmons
Aug 22, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 19, 2023

Very nice service and easy to talk about the service and very nice sales people Thank you More

by sadikalmotory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Taylor
Aug 22, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

August 18, 2023

They did a great job. Bill was amazing and very helpful thanks to all involved More

by dianeh68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Jim Butler Chevrolet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

August 18, 2023

Took GMC truck in for trailer brake service warning. Did not hear from them for first 2 days. On third day I got a list of repairs needed but none of those had to do with trailer brake. When I questi More

by brewefritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Aug 22, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened to you. I will be sure to speak with the service managers regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3001.

August 16, 2023

Service wasn’t great Left all the coverage in my truck twice Sense they had to fix the alignment twice before they got it right The counter people were great though👍 More

by bradwhelan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you feel this way. Some of our customers appreciate that we are going the extra mile to ensure their safety. I will be sure to speak with the service manager regarding your concerns. We look forward to your next visit! Take care!

August 15, 2023

Jeff was very personable and knowledgeable. He took his time to hear what I was looking for and provided me multiple options. Joe in financing was great too! More

by ADUMITROV
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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