Jim Butler Chevrolet - Service Center

Terrible experience with the service department. The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I received was a quote for $4300 with zero breakdown. Not transparent at all. They declined to provide further breakdown. Will never do business with this dealer again. More

Amazing experience at Jim Butler. They helped to fit my car in to have it done when I needed it, kept me informed along the way, and spent time explaining to me what was wrong in ter They helped to fit my car in to have it done when I needed it, kept me informed along the way, and spent time explaining to me what was wrong in terms that I could understand. They never once made me feel like my questions were stupid and even took time to tell me how I could continue to maintain my 9 year old vehicle. Wyatt was my service advisor and was great at helping me thru the entire visit. I will definitely continue to bring my vehicle to Jim Butler service department More

Total disregard for needs of customer. My vehicle was there for 5 days and i had to call to get a status. My vehicle was there for 5 days and i had to call to get a status. More

Very helpful with a warranty repair. Customer service top notch. Great experience would definitely recommend Customer service top notch. Great experience would definitely recommend More

I’ve been a customer of Jim Butler Chevrolet for many years and would not consider any other dealer. I believe they set the bar for all others to follow. Bill Timmons always does an incredible job and i years and would not consider any other dealer. I believe they set the bar for all others to follow. Bill Timmons always does an incredible job and is a true professional. I have and will continue to recommend Jim Butler to family and friends. More

Very nice service and easy to talk about the service and very nice sales people Thank you very nice sales people Thank you More

They did a great job. Bill was amazing and very helpful thanks to all involved Bill was amazing and very helpful thanks to all involved More

Took GMC truck in for trailer brake service warning. Did not hear from them for first 2 days. On third day I got a list of repairs needed but none of those had to do with trailer brake. When I questi Did not hear from them for first 2 days. On third day I got a list of repairs needed but none of those had to do with trailer brake. When I questioned they said could not find the error. They said they would keep checking. After 5 days I said I’m coming to pick up. I got in the truck in their parking lot and trailer brake error was on the panel. I drove it back to service door and showed them what they couldn’t find all week. Several device managers came out and we’re trying to be very helpful and convince me to bring back now that they new the code problem. I said no. Biggest issue here was those two managers knew nothing about my truck and its problems. I would have thought that if a service can’t be done and customer is not being satisfied, the service ticket would have been elevated to the managers level but they knew nothing. More

Service wasn’t great Left all the coverage in my truck twice Sense they had to fix the alignment twice before they got it right The counter people were great though👍 twice Sense they had to fix the alignment twice before they got it right The counter people were great though👍 More