Jim Butler Chevrolet - Service Center

Every time I take my Colorado for service, I have complained about the transmission jerking into any gear. Most of the time I leave the truck for a week or more. Some times they just make an excuse complained about the transmission jerking into any gear. Most of the time I leave the truck for a week or more. Some times they just make an excuse without even writing the complaint on the work order or they blame 2 days of snow when they had the truck for 21 days. Invoice # date in….date out total days EXCUSE 39833 09/30/19 10/15/19 15 Could not duplicate 46814 12/10/19 12/31/19 21 Weather prevented diag In the 21 days it rained 12/17 and snowed 2 days 12/29&12/30 53846 02/24/20 02/28/20 4 Could not dup0licate 91482 06/09/21 06/09/21 1 No rental cars available 48739 06/16/23 06/16/23 1 I was told I would have to leave the truck for more than a week One (1) day to run diagnoses and it would sit until someone at Chevrolet would make a decision whether to preform Service BULLETIN 18-na-355 More

They charge more than any other dealer I’ve ever used for an oil change. I called up the to get someone to explain why I paid over a $100 for and oil change even with a $20 off coupon, they sent me to the se an oil change. I called up the to get someone to explain why I paid over a $100 for and oil change even with a $20 off coupon, they sent me to the service advisor I had went to voicemail left one and never got a call back. So after all that I will never use them for any service on my vehicle ever again. More

Excellent customer service. Kim H a great service consultant. Very informative and caring. Always does a great job. Kim H a great service consultant. Very informative and caring. Always does a great job. More

I only use Jim Butler there sales team is great Chad Thompson ty for helping me find my new blazer add this to me being a truck driver and there service team going out there way to come pick up my vehic Thompson ty for helping me find my new blazer add this to me being a truck driver and there service team going out there way to come pick up my vehicles for service when needed they have gone above and beyond ty Jim Butler team life long customer here More

Everything went well but I was disappointed to wait 90 minutes for oil change with an appointment! minutes for oil change with an appointment! More

Improving polarize atmosphere greetings r more genuine follow through is advancing cost is not customer friendly. follow through is advancing cost is not customer friendly. More

Appt 10:45 am. Was told a couple of hours. Car was ready at 3:30pm. Was told a couple of hours. Car was ready at 3:30pm. More

Poor customer service and communication skills did not perform maintenance I needed just horrible experience all around perform maintenance I needed just horrible experience all around More

We couldn't be happier with our experience at Jim Butler. I let our salesman Ian Jackson know the type of car we were looking for and our price range, and he immediately got to work finding the perfect car I let our salesman Ian Jackson know the type of car we were looking for and our price range, and he immediately got to work finding the perfect car for us. We appreciated the casual atmosphere of Jim Butler; no "high pressure" sales going on here. Ian was the consummate professional. He asked about our needs and took care of fulfilling them. We had a wonderful experience with Jim Butler- from sales to financing. I would recommend the company and especially our salesman, Ian Jackson, to anyone looking for a car. More

Able to get immediate service and transportation home. Have used Butler for many years, Thanks Have used Butler for many years, Thanks More