Jim Butler Chevrolet - Service Center

I had an appointment at 4:30. At 5:45 my car had not even been moved. I had to go ask. Nothing was brought to my attention. I was told that it normally takes an hour to an hour At 5:45 my car had not even been moved. I had to go ask. Nothing was brought to my attention. I was told that it normally takes an hour to an hour and a half for appointments. We were 15 minutes away from being there an hour and a half and my car had not even been started on. Worse service ever. More

Bill was very informative what all services were recommended at the mileage I was at and how much left on my extended warranty. Thou I didn't want to pay more than what I had wanted to, my truck run recommended at the mileage I was at and how much left on my extended warranty. Thou I didn't want to pay more than what I had wanted to, my truck runs and drives better than it did when I first purchased it from Jim Butler in September of 2021. More

Great service and friendly people and helpful people recommend to friends and relatives to go Toto the dealership recommend to friends and relatives to go Toto the dealership More

Customer Service is great. Kayla is always a pleasure to work with and always very helpful and knowledgeable. Kayla is always a pleasure to work with and always very helpful and knowledgeable. More

Every time I take my Colorado for service, I have complained about the transmission jerking into any gear. Most of the time I leave the truck for a week or more. Some times they just make an excuse complained about the transmission jerking into any gear. Most of the time I leave the truck for a week or more. Some times they just make an excuse without even writing the complaint on the work order or they blame 2 days of snow when they had the truck for 21 days. Invoice # date in….date out total days EXCUSE 39833 09/30/19 10/15/19 15 Could not duplicate 46814 12/10/19 12/31/19 21 Weather prevented diag In the 21 days it rained 12/17 and snowed 2 days 12/29&12/30 53846 02/24/20 02/28/20 4 Could not dup0licate 91482 06/09/21 06/09/21 1 No rental cars available 48739 06/16/23 06/16/23 1 I was told I would have to leave the truck for more than a week One (1) day to run diagnoses and it would sit until someone at Chevrolet would make a decision whether to preform Service BULLETIN 18-na-355 More

Took my vehicle in last Thursday for tire rotation and air pressure adjustment and oil change. Was offered a radiator flush which I agreed to. When I got my car back and got home I checked my onboard syst air pressure adjustment and oil change. Was offered a radiator flush which I agreed to. When I got my car back and got home I checked my onboard system for tire pressure only to find that my air pressure was the same before I took it in and the tires were not recalibrated to there location. Called dealership and was told to bring it back to fix. First time to go to this dealership but my question is how do I know the tires were actually rotated; did I pay for something that I didn't get how am I to trust there service? Take there word ? I am not happy with the service if this is the way they do business I am wonder if they cut corners on me to save time. My advice mark your tire if you take it in for rotation. As for me I will be finding another place! Not sure I paid for something I didn't get!! More

They charge more than any other dealer I’ve ever used for an oil change. I called up the to get someone to explain why I paid over a $100 for and oil change even with a $20 off coupon, they sent me to the se an oil change. I called up the to get someone to explain why I paid over a $100 for and oil change even with a $20 off coupon, they sent me to the service advisor I had went to voicemail left one and never got a call back. So after all that I will never use them for any service on my vehicle ever again. More

Excellent customer service. Kim H a great service consultant. Very informative and caring. Always does a great job. Kim H a great service consultant. Very informative and caring. Always does a great job. More

I only use Jim Butler there sales team is great Chad Thompson ty for helping me find my new blazer add this to me being a truck driver and there service team going out there way to come pick up my vehic Thompson ty for helping me find my new blazer add this to me being a truck driver and there service team going out there way to come pick up my vehicles for service when needed they have gone above and beyond ty Jim Butler team life long customer here More

Everything went well but I was disappointed to wait 90 minutes for oil change with an appointment! minutes for oil change with an appointment! More