Jim Click Ford East Tucson

Getting our new Ford Mustang Mach-E was a process. We ordered online, as instructed, on January 8, 2022. We followed online as the car was built and shipped. Then, delay after delay with no explanatio We ordered online, as instructed, on January 8, 2022. We followed online as the car was built and shipped. Then, delay after delay with no explanation. In September, we got word that our car was a total loss in a railway incident. The sales manager tried tracking down a replacement and managed to find one that someone ordered, then cancelled the order. It became ours. Instead of a 2022, we ended up with a 2023 model, but identical to the one we originally ordered. The sales person, general manager, and sales manager went out of their way to make this happen and give us the best possible deal and outcome. It took 155 days to finally take possession, but we love our new Mach-E! More

Maintenance for life dept makes excuses for not doing complete service as promised. Can't rotate ties because of lug nuts??? But, Upsells services i need to pay for. Get me outta here! First appt.in the complete service as promised. Can't rotate ties because of lug nuts??? But, Upsells services i need to pay for. Get me outta here! First appt.in the morning and I'm still here 2 hour later. All they did was oil change. They are putting my car back together with zip ties. I'm not getting any service done here. More

Worked with Salesperson Clarissa who was extremely professional and very helpful during the entire process. She always followed up to ensure everything was right. She did a fantastic job. professional and very helpful during the entire process. She always followed up to ensure everything was right. She did a fantastic job. More

Marcos was great appreciate all his help in the purchase of my new car. Thank you. of my new car. Thank you. More

Treated me great and helped me with anything I needed to know. Would recommend to anyone. know. Would recommend to anyone. More

Great team! My salesman was Marcos Fimbres. The sales manager Edwin, was so helpful. Bill in finance was friendly and accomodating. I had such a great experience My salesman was Marcos Fimbres. The sales manager Edwin, was so helpful. Bill in finance was friendly and accomodating. I had such a great experience and highly recommend this car purchasing "dream team", these 3 employees are an asset to the Jim Click team, and deserve accolades for a job will done! More

So disappointed and frustrated with the service I received. Advisor telling me my car needed more repairs. After all repairs paid for the water pump went out. That is why I made the appt in the fi received. Advisor telling me my car needed more repairs. After all repairs paid for the water pump went out. That is why I made the appt in the first place. When it was diagnosed I was told it wasn't the pump. I was sold labor and parts that were not even needed. Within two days I had to pay for a tow back to dealership. Apparently, water is now in the engine. And my car is still there., needing a new engine because they didn't replace the water pump in the first place More

I recently purchased a car at Jim Click and I was happy with how I was treated, e.g., the staff were friendly, patient, and answered my questions very well. I've had my car serviced at this location for m with how I was treated, e.g., the staff were friendly, patient, and answered my questions very well. I've had my car serviced at this location for many years. More