Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Coleman Cadillac
Bethesda, MD
73 Reviews
Welcome to Jim Coleman Cadillac !!! Bethesda's New & Pre-Owned Car Dealer serving Alexandria VA, Chantilly VA, Silver Spring MD, and Washington DC. Your local New & Used Car Superstore with a personalized luxury experience. Open 7 days a week, reach us at 301-469-6600,located right next to Montgomery Mall.
Read More
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Filter Reviews by Keyword
By Type
Showing 73 reviews
January 20, 2024
I called to inquire about a vehicle I was interested in. I spoke with the manager Will and specified I was coming in to view the vehicle. Will told me he would have a salesman call me or message me when the I spoke with the manager Will and specified I was coming in to view the vehicle. Will told me he would have a salesman call me or message me when the vehicle was ready.i never received either. After getting the kids together we made the trip to the dealership. When we arrived I was told the car sold 30 minutes prior. I thought this was very unprofessional of him. This was top tier xxxx poor customer service. I don’t recommend doing business with this dealership. More
by Rey R.
Employees Worked With
Helpful February 27, 2023
Another awesome experience at Jim Coleman Cadillac. Arslan, Godwin really went above and beyond. I came in less than hopeful and left extremely satisfied with the entire process. I keep coming back to Arslan, Godwin really went above and beyond. I came in less than hopeful and left extremely satisfied with the entire process. I keep coming back to buy more cars becuse of how pleasant the experience is. Great job guys 10 stars in my book. For the GM (Arslan) to greet us himself and work the deal, it's unheard of in a big dealership like this. The finance manager Godwin, went through everything with lots of explanation. Did not push to buy anything, and for that I bought the extended warranty. Thank you all for the Jon well done. More
by Ruby4um
Employees Worked With
Godwin
January 11, 2023
The process of car buying can be extensive and draining. From the initial call with Michael Jaffe to closing the deal, the process was seamless. We are looking to purchase another Cadillac within the next y From the initial call with Michael Jaffe to closing the deal, the process was seamless. We are looking to purchase another Cadillac within the next year, and before we speak with any other dealership regarding the purchase, we will reach out to the Jim Coleman team first. More
by Terrence
Employees Worked With
July 29, 2022
Absolutely horrible experience. Please do yourself a favor and look elsewhere for a dealership. Technicians are incompetent and service advisor was not responsive and condescending. Please do yourself a favor and look elsewhere for a dealership. Technicians are incompetent and service advisor was not responsive and condescending. Service manager blamed me for their inability to identify a bad wheel bearing. Look elsewhere!! More
by dcornell
Employees Worked With
April 08, 2022
Hello, I recently purchased a used Audi from Nana and Jim Coleman Cadillac. My brother-in-law is a numbers guy and said it was the best deal I found after 3 weeks of searching. I was treated respectfully pro Coleman Cadillac. My brother-in-law is a numbers guy and said it was the best deal I found after 3 weeks of searching. I was treated respectfully promptly and even today almost a week later found good information about my car in an email. Really could not ask for me. Thank you. More
by Doc Ed
Employees Worked With
March 07, 2022
Best experience ever in buying a car, my sales person Gail was great 😃👍 got a great Cadillac Gail was great 😃👍 got a great Cadillac More
by doughtboy
February 28, 2022
Stew Mallon always goes above and beyond to take care of our vehicle needs. We have purchased 5 vehicles from him over the years, and will continue to do so because of our great experiences with him our vehicle needs. We have purchased 5 vehicles from him over the years, and will continue to do so because of our great experiences with him More
by Vinci Tan
February 22, 2022
Michael Jaffe and managers very friendly and trustworthy. Definitely worth the wait! Best deal on 2022 Premium Luxury XT6. Recommend going there for a real experience with the most value. Definitely worth the wait! Best deal on 2022 Premium Luxury XT6. Recommend going there for a real experience with the most value. More
by Babbjr65
October 29, 2021
Took my 2020 CT6 4dr Sedan Cadillac to Jim Coleman to have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I pa have the oil changes and Tires balanced and rotated as well as a recall for the parking engagement. I noticed Oil was on the garage floor where I park. I should have taken the car back to Jim Coleman to see what the leak was from. (Guilty there!) The leak was never so bad that it caused me concern and the oil light never came on to advise of low oil pressure etc. The"Change oil light" came on and it was time for me to do another oil change. I went to another vendor to get the oil changed and asked the manager if he could look at the car to see were the oil was coming from. During the oil change the manager came to me and said that the filter was loose and the oil was leaking from that, but he said I had a bigger problem. The oil plug screw was over tightened and stripped from the last oil change. Luckily the manager had a oil plug that temporarily would fit, but I needed to get a new oil pan because of the stripped screw. I called Jim Coleman Cadillac to let them know what had been done to the oil pan and was put on hold. ZZZZZZZZZ Then I got an recorded voice message from a customer service rep. I explained to the recorder what had happened and that I just wanted to let them know. Never heard back from them. I've had issues with the service department before, i didn't expect a call back. I guess they just don't care, even though I wanted to alert them. After looking into how one can over tighten and strip the oil pan threads, is usually because the technician that changed the oil probably used a impact tool that had too much tork, which will make the oil screw spin and strp the threads on the pan. More
by kkelly1062
Employees Worked With
