I bought a low mileage BMW about a month ago. The sales experience was excellent, my Sales person Michael was very professional not pushy at all and worked hard to get my business. Full disclosure this was my 3rd car buying experience from this dealership. The reason I'm giving a 1 star is the service center. Three weeks into the car, the locks behaved very oddly, I know about BMWs and had a pretty good guess that it was a fuse although the fuse box is tucked in the glove box and with my vision and not having proper tools, I took it service center, I dealt with Diego, granted I did not have an appointment, he told me it will be couple of hours before they can take a look; fair enough, the waiting lounge is pretty comfortable and I had my laptop to do some work. Two plus hours, I asked Diego he said they were going to take a look soon, 3+ hour he returns and says the mechanic took a look and can't figure out. I asked did he checked the fuse and he said yes. After dealing with the Sales Manager regarding appointment with BMW dealer and which dealership, they sent me to Fairfax BMW. Fairfax BMW provided excellent service and diagnosed to be a fuse. A fuse was replaced and all was good again, the BMW charged me $200 for diagnosis fee. Next day I called the sales manager they didn't offer to refund or any service coupon for my escalade. My complaint isn't refund its the fact dishonesty, you keep me for 3+ hours don't event looks at the car (I never saw the car in the service bay) and lie to me that they couldn't fix it.
It would have been fine to be honest and say we don't service German Cars and if if that's the case don't sell them either...Diego is a dishonest service person, Over the year I've bought 2 escalades from this dealership although after this experience will take my business elsewhere, I don't appreciate dishonesty and lied to...
If Mr. Coleman or family reads these review they should be ashamed to have employees that don't value their customer's time.