Jim Coleman Cadillac

Recently had my car in for service and I was overwhelmed by the great service I received. I had my car to another dealer for a noise but they were unable to fix it. I contacted Jim Coleman and got Dave on by the great service I received. I had my car to another dealer for a noise but they were unable to fix it. I contacted Jim Coleman and got Dave on the phone, he set-up an appointment for me and arranged a shuttle ride so I could get back to work. I dropped the car off on Monday morning and as arranged got a ride back to the metro in a limo!! Dave called me later that morning to inform that they had found the cause of the noise and that it needed timing chains. He informed me that although I was out of warranty he had spoken to his manager and they would perform the repair under warranty. I was thrilled! My car was ready that evening and I was picked up at the metro ( by limo) and taken back to the dealer. After paying for my other repairs I was thanked for my business and given a rose..wow!!! Limo ride and a rose and it wasn't even Valentine's Day. Jim Coleman Cadillac will be getting all my future service work and when I am ready to purchase a new car it will be my first stop. Thanks again Jim Coleman Cadillac!!! More

took car in for brakes..upon leaving dealer i noticed a noice in rear..reduced my speed and a mile from home the rear tire flew off.someone neglected to attach bolts. car went into ditch..when i called co noice in rear..reduced my speed and a mile from home the rear tire flew off.someone neglected to attach bolts. car went into ditch..when i called coleman made arrangements to pick up the car...in towing the front recieved additional damageCustomer service was non-existant..their attitude was complacent at best.....Car was repaired...when i went back because the front dash was bucled they refused to do anything......I took the car to Moore cadillac and they were fantastic....they fixed the dash uder warranty and I am now a loyal customer....... More

I had my car in at a local shop and they said I needed a new Idler pulley for my CTS. They said the part was not available until the following Monday. I asked them where they were getting the part from and new Idler pulley for my CTS. They said the part was not available until the following Monday. I asked them where they were getting the part from and they said Jim Coleman Cadillac. Well, I decided to call them myself and explain the situation. The man who answered had a very thick accent but was extremely polite and patient. I told him what I needed and that I needed it fast because my ailing daughter had an appointment with a specialist at Children's hospital the next day. He said he would see what he could do and get back to me. Not 7 minutes later he called back and said he used their parts locator to find the part locally and that they would pick up the part ASAP and deliver it to the independent shop where my car was! I almost broke into tears. An employee of this caliber should definitely be noticed and commeneded. I have never had a better experience or better results in the automotive industry. Thank you for your time and thank you, Pascal! More

One of the worst service departments of any dealership i've ever dealt with. Jim Coleman Cadillac located in Bethesda Maryland has the absolute rudest and most disrespectful staff ive ever encountered. No i've ever dealt with. Jim Coleman Cadillac located in Bethesda Maryland has the absolute rudest and most disrespectful staff ive ever encountered. Not just once, but many times i've seen the same behavior. The service advisor(who i will not list by name) is extremely rude, even the employees at the pay register/cashiers office are also rude and are extremely unknowledable, all they know is how to ring up a customer, but if you have a question they can never help you. I own an Escalade, they treat me like I own a Kia and they are a Rolls-Royce dealer. Entire staff should be fired and replaced with people that have a new goal, aiming at acheieving not only outstanding but at least decent customer satisfaction. Will now service my vehicle elsewhere. More