Jim Coleman Honda

Johnny Hernandez, and the team at Coleman Honda, were fantastic to work with. I got a great deal and a great car and I could not be happier. I will recommend Coleman Honda to my friends and co-workers, fantastic to work with. I got a great deal and a great car and I could not be happier. I will recommend Coleman Honda to my friends and co-workers, and I will come back as well. The candor and directness was a refreshing surprise at a car dealership. Thanks Coleman. More

We were looking for 2010 Honda Odyssey-white. We checked out quite a few dealerships in Maryland. Michelle was wonderful, very courteous, and patient. She made the deal go quite smoothly living up to ever out quite a few dealerships in Maryland. Michelle was wonderful, very courteous, and patient. She made the deal go quite smoothly living up to every one of her promises. We had to battle for a good trade in price but that's all in the haggle. Overall, everyone was just fabulous from financing to detailing. If you are ever in the market for a good dealership than please go to Jim Coleman and ask for Michelle Makel. She will make the process go fast and smoothly. Thanks to all at Jim Coleman's. It was a good experience and I certainly would deal with them again. More

Both Cliff and Justin not only are helpful with getting me in and out as fast as possible, but they are willing to discuss the best practices for keeping my two cars running at a premium level. I have two me in and out as fast as possible, but they are willing to discuss the best practices for keeping my two cars running at a premium level. I have two Hondas --- a 2004 CRV and a 2009 Accord --- I take them both to Jim Coleman's Honda. More

All of the employees have always gone above and beyond every time I brought my car in for service. The work was done in a timely manner and all of the employees were friendly and helpful. I am only in M every time I brought my car in for service. The work was done in a timely manner and all of the employees were friendly and helpful. I am only in Maryland four months a year and I try to have as much done at Coleman as possible because I get the best service there. More

By far the best car buying experience I have ever had. John Chung was very informative. The staff was very pleasant and make this purchase far mor comfortable than any purchase I have made in the past. I John Chung was very informative. The staff was very pleasant and make this purchase far mor comfortable than any purchase I have made in the past. I highly recommmend this dealership! They invited me to dinner too for some car thing at the dealership. It was nice. Good food and they answered a few questions about my car that I had. More

The Service Department at Jim Coleman Honda is excellent. I did not buy my cars there (99 CRV & 04 Honda Accord). Sales Department needs training on customer service. Service Department is great. I would n I did not buy my cars there (99 CRV & 04 Honda Accord). Sales Department needs training on customer service. Service Department is great. I would not reommend the sales department but would recommend using the service department. More

I was given the old pressure sales pitch: This car won't be here tomorrow. I have someone already looking at it. I was given 2 keys and discovered that one of the keys did not work. Upon taking it back and be here tomorrow. I have someone already looking at it. I was given 2 keys and discovered that one of the keys did not work. Upon taking it back and mentioning the key problem I was told that the dealer only supplies a second key, if one is not available, to vehicles made by Honda. Since this was a Toyota they would not supply a second key. I had to go to the Toyota dealer just down the street to have a second key made. The keys are very expensive because of the computer chip that is part of the security system. But that's not the end of the story. Because the vehicles computer was programed to allow only 2 keys for this car, a new computer had to be ordered and programed to allow an additional key. Fortunately the vehicle was still under the manufactures warranty and the computer was covered. My wife attempted to call the dealership manager several times and was given the run around. This was an unacceptable experience and my wife and I have told everyone who would listen. I know there has been more than one potential customer who has been dissuaded from going to this dealership. The thing that has prompted me to write this is the letter I recently received from the sales person stating that it had been 6 months and he would appreciate any referrals from satisfied customers such as myself. I love the vehicle, but will never go back to that dealership. More

I knew I wanted to purchase a 2009 CR-V EX-L with navigation, and was pretty particular about the color combination I wanted. I was corresponding with a few local dealers and one of them offered me a navigation, and was pretty particular about the color combination I wanted. I was corresponding with a few local dealers and one of them offered me a ridiculously low price, which quickly turned out to be too good to be true upon arrival to the dealership. Carl had emailed me previously with a quote and invited me to send him any lower quotes I received from other dealers. He was not pushy at all and offered really sound advice, even with regard to dealing with the other dealerships. When the deal fell through at the other dealer, I talked to him and he offered to match the rock bottom price the other dealer had offered and failed to follow through on. I drove straight from the other dealership to Jim Coleman, met up with Carl, and a couple of hours later drove the new car off the lot at the ridiculously low price of $28,200 on the road (including freight, tax, tags, and a roof rack). Everyone I dealt with at Jim Coleman was extremely helpful and really went out of their way to make sure I had a pleasant purchasing experience. Carl went above and beyond to negotiate the best deal for me, and I would definitely recommend him to anyone looking to purchase a great car in a no-pressure environment. More

I was surprised to see such negative reviews for this dealership. I went into Jim Coleman Honda today to purchase a new 2009 Honda Civic LX. I was greeted warmly by the internet sales manager, Larry Snyd dealership. I went into Jim Coleman Honda today to purchase a new 2009 Honda Civic LX. I was greeted warmly by the internet sales manager, Larry Snyder. He referred me over to Carl Jensen, who assisted me in choosing out a vehicle that was suitable for my needs and test driving it. During this process, he didn't try to oversell the car or pressure me into buying it. When it was time to discuss financials, I told him that another Honda dealership had offered me a better deal then they were offering me. Jim Coleman eventually managed to beat out the already rock-bottom quote I had. I was able to drive away for less than $17k including the car, destination charge (freight), title/tags, sales tax, and the $99 dealer processing fee. The negotiation process wasn't stressful like I had encountered at some other dealers. The paperwork process went relatively smoothly. The only person I found to be unpleasant was Michael King, the financial services manager. He was a bit short when I caught a mistake in my address (which he should have copied straight from my driver's license) and didn't sound happy when I asked him to break down the costs (they were hard to understand on all the forms). The dealership was able to offer me great financing on an already good price at 2.9% APR for 36 months. As an added bonus for buying memorial day weekend, the dealership threw in a $100 gift card to Home Depot, Ruby Tuesday, or Giant Food. While the buying process took large chunk of time (3.5 hours), Larry Snyder and Carl Jensen were able to thoroughly answer all of my questions. Carl even agreed to have my Enterprise rental car picked up and taken back to Rockville. All in all, a good car buying experience. More