Jim Coleman INFINITI

Excellent service We received excellent and comprehensive service when we brought our car in. Ryan ensured we were kept up-to-date as to when our car would be ready fo We received excellent and comprehensive service when we brought our car in. Ryan ensured we were kept up-to-date as to when our car would be ready for pick up. Since the necessary parts had to be sent from Baltimore, Ryan offered a loaner car (which we declined as we did not need one) but were pleased that he was concerned enough to offer one. Ryan was also able to clearly explain what needed to be done to repair the car - which was important as the repairs were expensive. More

Excellent Mr. Walker is friendly, knowledgeable and provides outstanding customer service. The service done on the car is of very high-quality work. The car Mr. Walker is friendly, knowledgeable and provides outstanding customer service. The service done on the car is of very high-quality work. The car is washed before being given back to the customer. The waiting room is comfortable and when the repair takes more than a day, the dealership usually offers a loaner car. We have been using this dealership since early 2000. More

First time owning an Infiniti.....Had a service check What a pleasant experience for my first visit.....Louis was terrific and professional! He explained everything that was needed, both now and in the fu What a pleasant experience for my first visit.....Louis was terrific and professional! He explained everything that was needed, both now and in the future! No pressure at any time which I appreciated totally! Am so glad I switched to an Infiniti and a new dealership service department! More

Excellent Service Devin went out of his way to ensure I had a loaner vehicle for the time my QX80 was getting a software update. Thank you! Devin went out of his way to ensure I had a loaner vehicle for the time my QX80 was getting a software update. Thank you! More

We will be back for our 3rd Infiniti soon I hope! Love Stas! We were in a hurry and Stas got us out of there in record time! Stas! We were in a hurry and Stas got us out of there in record time! More

Devin is a great asset to Coleman Infiniti Devin is super helpful and informative. He responds quickly and always has a loaner car ready for me. His service is excellent. I recommend Infiniti Devin is super helpful and informative. He responds quickly and always has a loaner car ready for me. His service is excellent. I recommend Infiniti to my friends because of the great service I have received from Devin at Jim Coleman Infiniti. More

Best around, best employees, best service, best sales staff. Kurt has sold us 2 cars, one brand new in 2014, the other a Certified Used Car, Jan 2019. Devon is my go to guy for service. Treats me like I am his Kurt has sold us 2 cars, one brand new in 2014, the other a Certified Used Car, Jan 2019. Devon is my go to guy for service. Treats me like I am his only customer. I drive over 1 1/2 hours to get my cars serviced here. I call it my spa day! I wait if the service is in and out, otherwise I get a loaner. Keep up the good work. I love our QX60's and I love Jim Coleman. Wish you could buy Infiniti wearing apparel like jackets and stuff. More

I will limit my review to the service department and specifically Devin Walker. I dropped in on a Saturday afternoon for an express service oil change. Because the car was ready for an interval service specifically Devin Walker. I dropped in on a Saturday afternoon for an express service oil change. Because the car was ready for an interval service he worked it into the service schedule and took care of it for me. He kept me posted as to the status and thoroughly explained all of the service and results of inspections. I could not have asked for better service. More

Devin was very helpful. Devin was very helpful, as he always is. Explained what was happening, kept me informed. Explained the charges. Remembered me from past visits. Person Devin was very helpful, as he always is. Explained what was happening, kept me informed. Explained the charges. Remembered me from past visits. Personalized service. More

Service The service was excellent and the new facility is vert comfortable. Also, the service team was very thorough and identified other issues that needed t The service was excellent and the new facility is vert comfortable. Also, the service team was very thorough and identified other issues that needed to be fixed. More