Jim Coleman INFINITI

About as bad as it gets for service. No clue about cars, no system (that works) for service. They will try to discourage your from having any work done under warrant (I guess because they don't make any mon no system (that works) for service. They will try to discourage your from having any work done under warrant (I guess because they don't make any money that way). You get better service at a ford or chevy dealer that at this "luxury" dealership. I have strong regret about buying from them. More

Terrible service, makes you wait a very long time to get apprasial for old car. Changes lease terms when negotiating. They will also spam you with a ton of useless emails, so don't give them your real one apprasial for old car. Changes lease terms when negotiating. They will also spam you with a ton of useless emails, so don't give them your real one. If you want a good infiniti dealer, go to Passport in Alexandria and ask for Ryan or Sodik. More

THey have no problem wasting my time for hours. Doing what they want and not what I have asked. My time is much to valuable to play these games. The salesperson made me an appt to replace the mirro what they want and not what I have asked. My time is much to valuable to play these games. The salesperson made me an appt to replace the mirror and cut me a new key. I waited 2 hours, they told me he didn't have the key, and he just snapped the mirror back in. Why did I even come in? Didn't they read the ticket. I pushed the mirror in 4 times, it needed to be replaced. No apologies, they seemed to think it was ok for me to spend the day there and to leave with nothing. I had to come back and have the mirror replaced. I have much better things to do. More

I don't even know where to start. - The car they I don't even know where to start. - The car they tried to sell me had the wrong options, and was the wrong price - The mileage overage charge wa I don't even know where to start. - The car they tried to sell me had the wrong options, and was the wrong price - The mileage overage charge was way over the top. Then IFS billed me also. JC never paid them. - They treated me like crap. No respect! - 'After the sale' issues where handled worse than pre-sales - General Manager & Sales Manager didn't care either. Couldn't even return my calls. - I felt like I was at a Ford dealership. I would NEVER buy a car from these crooks again! PLEASE learn from my experience and the other ratings More

Aaron was very helpful and understanding in getting me in and having the vehicle ready that day. The mechanic Charles was kind enough to explain what was done. This is the best Infiniti dealer personnel, but and having the vehicle ready that day. The mechanic Charles was kind enough to explain what was done. This is the best Infiniti dealer personnel, but I think the facility needs a facelift!! More

We bought our 2 infinitis at Jim Coleman and had nothing but great expereinces with sales and service until about 3 years ago. I have had at least three experiences where I have brought one of the two cars but great expereinces with sales and service until about 3 years ago. I have had at least three experiences where I have brought one of the two cars in for service and they have forgotten to work on something (and then when confronted, I am told "parts need to be ordered")...still waiting for the parts to arrive! Today was the last straw. We brought in the 1999 Q45 with 72000 miles in for maintenance and we left with a car with no lights in the dashboard. Not only was nothing said when the car was being delivered, it wasn't noticed until we were driving home in a major snowstorm and turned the lights on! So, after calling (and of course leaving a message) we were told to turn around and come back! I had to call the service manager to make arrangements for them to DELIVER a loaner, pick up the car they damaged and repair the work they created. The service manager is fabulous (but I should know who he is) We will NOT be bringing the car back to them for service ever again. Oh, by the way, I sold my 2002 QX4 because they couldn't get a repair right after being in and out the of shop from August to January and I got tired of not feeling safe in the car when driving. I drive a different car now More

I bought a G35 and found the service after sale to be deplorable. Despite numerous visits, they never fixed a single problem correctly and proceeded to call me derogatory names. They were rude and arro deplorable. Despite numerous visits, they never fixed a single problem correctly and proceeded to call me derogatory names. They were rude and arrogant and refused to offer a loaner car saying I drove the previous loaner car off the lot too quickly. Well, Infiniti requires any dealer to provide a loaner for warranty work. I took the car to Passport Infiniti in Virginia and everything was fixed the first time. Don't go to Jim Coleman. the arrogance alone will make you never want to purchase a car from a dealer again. More

I've had several automobiles in my life time, new and pre-owned, but mostly new: American, German, Japanese; Cadillac, Chevrolets, Nissan, Jeeps, Pontiacs etc. Naturally, I've experienced all sorts of s pre-owned, but mostly new: American, German, Japanese; Cadillac, Chevrolets, Nissan, Jeeps, Pontiacs etc. Naturally, I've experienced all sorts of service issues from being treated like a "we need your business customer" to "we've got you by the b*lls now sucker!" So, I feel very qualified to make this statement/evaluation. My service manger's name is Dennis Moore. If he was running for president of the USA, he would get my vote. The man is a true professional in every since of the word. The overwhelming quality that he possesses is the fact that he genuinely cares about his customers and the automobile they drive. Not only do I own what I consider one of the best automobiles on the planet, Q45 but, when I leave my automobile in the hands of Jim Coleman and Dennis Moore, I have the same trust and confidence that I have when I leave my children at Day Care or a Baby Sitter. So, if you would like to establish a customer and service manager relationship that you can trust, try Dennis Moore. And, maybe we can just get him to run for President on a platform of honesty, pride, and integrity. Mr. Coleman, now that’s a man you should clone. More

I called the Jim Coleman Infiniti Service Department on 25 July 2007 to find out how to deal with a mechanical issue. I discussed the required repairs (replacement of clutch, pressure plate and timing whe 25 July 2007 to find out how to deal with a mechanical issue. I discussed the required repairs (replacement of clutch, pressure plate and timing wheel) with Choon Lee (Service Manager), which he implied were due to my inability to drive a manual transmission, and even went so far as to suggest that I may not have the adequete funds to repair my car. The clutch was worn out at 17,000 miles, which I was arguing should be covered under the warranty. I expected a much higher level of service from Jim Coleman Infiniti, and I am quite disappointed with the manner in which I was addressed during my first experience with their Service Department. I was so disheartened by Mr. Lee’s deprecating remarks, assumptions, and arrogant attitude in what is supposed to be a customer oriented environment, that requested a different Service Manager for future visits. More

PLEASE READ THESE COMMENTS VERY CAREFULLY!!! My G35 PLEASE READ THESE COMMENTS VERY CAREFULLY!!! My G35 was stolen from this dealership when I brought it in to get some work done! The dealership was PLEASE READ THESE COMMENTS VERY CAREFULLY!!! My G35 was stolen from this dealership when I brought it in to get some work done! The dealership wasn't really apologetic and not helpful at all when it came to the insurance process (If I didn't do the leg work, nothing would have happened). It was almost like they just wanted to sweep this entire incident under the rug and forget about it! They would not reimburse me for any of my personnel belongings that were in the car at the time after several complaints to upper management. To make things worse, when the insurance was finally settled and I was ready to purchase a new car, I was expecting a great deal, but that wasn't the case. It was like they didn't care about what happened and wanted me to just GO WAWAY! I think I handled this situation very well, never threatening legal actions of going to the media, but I felt they didn’t treat me with the same respect. Do not get your car serviced at this dealership, I think my car being stolen was an inside job and who knows, this could happen to you (4 months of headaches). Oh, I forgot to mention, the reason my car was in the shop when it was stolen was because they were trying to fix the same issue (flashing lights/loss of power to A/C and radio) for the 4th time! If they fixed it the first time, this wouldn't have happened (at least not to me)! Consider yourself warned!!! More