Jim Coleman Nissan of Silver Spring

I have been a long-time customer, and once again, the Jim Coleman Nissan of Silver Spring service team did a wonderful job taking care of my vehicle. From start to finish, everyone was professional, courteou Coleman Nissan of Silver Spring service team did a wonderful job taking care of my vehicle. From start to finish, everyone was professional, courteous, and focused on making the service experience as smooth as possible. I especially appreciated their help in making sure I was able to efficiently use the coupons and service offers that were sent to me. The requested work was completed promptly and professionally, and, as always, my vehicle was washed and returned looking great. That's a value added courtesy! What really stands out is the way this team treats its customers. They genuinely take pride in their work and take great care of the vehicles they service. I am very grateful to every member of the service team for their continued dedication and excellent customer service. A special thank-you to the technician who serviced my vehicle before taking lunch (I was prepared to wait).. Kudos to the floor show office manager for her courtesy, professionalism, and willingness to help. Her friendly approach is truly appreciated. Special thanks to Bryan Polio-Rios, Service Consultant, Rob and the entire team for consistently providing such outstanding service. It is reassuring to know that my vehicle is in good hands, and I truly appreciate the care and attention the team provides every time I visit. More

I bought new tires. Thomas never informed my wife that this would be an insurance policy on the tires. I got a nail on one and instead of replacing it with a new one the Thomas never informed my wife that this would be an insurance policy on the tires. I got a nail on one and instead of replacing it with a new one they just patched it. Mind you I have insurance on the tires. If I would have known that I would have bought new tires somewhere else. Never was disclosed about this. Very misleading from everyone. Was told that a manager was going to reach out to me but have yet to hear from anyone. More

Great service as always. Thomas is very informative and helpful. Keeps you updated from beginning to end Thomas is very informative and helpful. Keeps you updated from beginning to end More

Service department very professional they took care of my car the way it was supposed to be car the way it was supposed to be More

The have a friendly staff and were punctual with the service of my car. I waited a little less than the estimated time they gave me. service of my car. I waited a little less than the estimated time they gave me. More

Malick is an amazing consultant to have to guide you through your steps in purchasing a vehicle. He is both professional and a gentleman. through your steps in purchasing a vehicle. He is both professional and a gentleman. More

Misdiagnosed my vehicle told me i had a major engine problem when that was incorrect. problem when that was incorrect. More

Bryan did a great job assisting me with my questions and concerns. Very professional and poised. concerns. Very professional and poised. More

fast and professional, great customer service. This was my first oil change with my car and I'm very impressed with the service I received. Will return again with my car .. This was my first oil change with my car and I'm very impressed with the service I received. Will return again with my car .. More

I had a great experience with the salesman. He was very professional and transparent during our interaction. He was very professional and transparent during our interaction. More