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Jim Coleman Nissan of Silver Spring - Service Center

Silver Spring, MD

4.7
237 Reviews

237 Reviews of Jim Coleman Nissan of Silver Spring - Service Center

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May 17, 2025

Very good service. Car sales people to sales dept. No complaints. Good follow up services More

by KLEVEW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Adelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Kamden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mccutchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Great dealership but needs a complete overhual on communication. My tire light was on for low tire pressure when I came in for an oil change. After servicing, the light was still on. I was told by More

by MRSMARIEMONROE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Jim Coleman Nissan experience with the service department was very good experience. Bryan kept me up to date with everything going on. I didn’t feel pressured into any other services. More

by ABeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025

Customer service was good. Lobby was good. One thing I don’t understand, why they made me to come, when they don’t have part. Wasting time More

by DR_VODELA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025

The best dealer experience I've had. The women at the front desk should be more constomwr service friendly. Example. Check the video. You'll see men whp work their pleasant offering assi More

by SHMMML82333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Samuels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Courteous, on time, and great customer service. Bryan communicated every step of the way, updating me with all issues and cost. My car is 10 years old and still runs like it's new. More

by COACHJYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Rois and the both receptionist (morning and afternoon).
April 30, 2025

My experience with services was great. Thomas was wonderful and answered every question that I had! More

by Tiara Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Service advisor was very pleasant and the service was quick. Waiting area was very clean. More

by CDixon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

Great customer service. Complete satisfaction. When you there, they make sure you fill at home. More

by RICHREGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Okogun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

I brought my car for oil change and ask to check everything like always never had a issue but this time there was no coolant and they didn't tell me that could be bad for my car thank God I saw it a More

by VANESSALAURA.AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Corzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Jim Coleman Nissan of Silver Spring responded

Vanessa, Thank you for taking the time to provide us with feedback. We take your concerns very seriously and would like to speak with you about your service experience. Please call the Service Director Roy Ucanda at 301-890-2800 at your earliest convenience. We look forward to hearing from you.

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