Jim Coleman Nissan of Silver Spring - Service Center

I would recommend it. Unfortunately the cost of parts and service is very high, but I really had no choice because the part for my 10 year old Infiniti was only available Unfortunately the cost of parts and service is very high, but I really had no choice because the part for my 10 year old Infiniti was only available here. More

As soon as I arrived, I was greeted by Bryan who took my keys, asked if I was waiting and directed me owards the waiting room. He came back and informed me of needed services, I did two of them and he was h keys, asked if I was waiting and directed me owards the waiting room. He came back and informed me of needed services, I did two of them and he was helpful, did not force me for additional services to be done. He informed me of what and how soon other services needed to be done, no pressure from him. Because of the way he addressed me, I will be back to do the services required. Was pleasantly surprised on how fast and efficient my appointment went. More

Very good service. Car sales people to sales dept. No complaints. Good follow up services Car sales people to sales dept. No complaints. Good follow up services More

Great dealership but needs a complete overhual on communication. My tire light was on for low tire pressure when I came in for an oil change. After servicing, the light was still on. I was told by communication. My tire light was on for low tire pressure when I came in for an oil change. After servicing, the light was still on. I was told by the the Service department that the technician inflated the tires and that I problably needed to drive around and the light will go off. I drove around the circle twice until the tire pressure showed and the light was still on and the pressure read 25. I drove back to the dealer to show the service rep that the tire pressure indeed was NOT changed. HE drove my car around the back to put air in the tire. More

Jim Coleman Nissan experience with the service department was very good experience. Bryan kept me up to date with everything going on. I didn’t feel pressured into any other services. was very good experience. Bryan kept me up to date with everything going on. I didn’t feel pressured into any other services. More

Customer service was good. Lobby was good. One thing I don’t understand, why they made me to come, when they don’t have part. Wasting time Lobby was good. One thing I don’t understand, why they made me to come, when they don’t have part. Wasting time More

The best dealer experience I've had. The women at the front desk should be more constomwr service friendly. Example. Check the video. You'll see men whp work their pleasant offering assi The women at the front desk should be more constomwr service friendly. Example. Check the video. You'll see men whp work their pleasant offering assistance. The women working acting as if they couldn't be bothered. It needs to change. That's the only down fallni see of this dealership. More

Courteous, on time, and great customer service. Bryan communicated every step of the way, updating me with all issues and cost. My car is 10 years old and still runs like it's new. Bryan communicated every step of the way, updating me with all issues and cost. My car is 10 years old and still runs like it's new. More

My experience with services was great. Thomas was wonderful and answered every question that I had! Thomas was wonderful and answered every question that I had! More

Service advisor was very pleasant and the service was quick. Waiting area was very clean. quick. Waiting area was very clean. More