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Jim Coleman Nissan of Silver Spring - Service Center

Silver Spring, MD

4.7
232 Reviews

232 Reviews of Jim Coleman Nissan of Silver Spring - Service Center

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April 30, 2025

Courteous, on time, and great customer service. Bryan communicated every step of the way, updating me with all issues and cost. My car is 10 years old and still runs like it's new. More

by COACHJYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Rois and the both receptionist (morning and afternoon).
April 30, 2025

My experience with services was great. Thomas was wonderful and answered every question that I had! More

by Tiara Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Service advisor was very pleasant and the service was quick. Waiting area was very clean. More

by CDixon
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2025

Great customer service. Complete satisfaction. When you there, they make sure you fill at home. More

by RICHREGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Okogun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

I brought my car for oil change and ask to check everything like always never had a issue but this time there was no coolant and they didn't tell me that could be bad for my car thank God I saw it a More

by VANESSALAURA.AA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas Corzo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Jim Coleman Nissan of Silver Spring responded

Vanessa, Thank you for taking the time to provide us with feedback. We take your concerns very seriously and would like to speak with you about your service experience. Please call the Service Director Roy Ucanda at 301-890-2800 at your earliest convenience. We look forward to hearing from you.

April 23, 2025

Service dept is excellent serving customer needs. It would be great if they have express oil change service like old herbgodon Nissan. More

by NIRAN228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2025

car was ready in record time and it was unexpectedly washed. exceptional service, very satisfied More

by VHIKS44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

great customer service. waiting space a little small. I will return for more service on my car. It is great to have the option to service Infiniti soo close to home. More

by TS0120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Great service, nothing to complain. Treated me with great respect and told me what I needed to check on for my future visits since I’m in the military. More

by Ricardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Polio-Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Thomas is great to work with. He is always professional and takes time to explain the services needed. More

by COLLIER.IVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Corzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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